KinderCare Learning Center

8VAC20-780-400-B

“Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts. 1. On 4/8/2025, Child A was instructed to go to the table, Child A yelled and refused telling staff ?NO?. Staff A was then seen grabbing Child A (age 5 years) roughly by their arm to pull them up. 2. On one occasion, Staff A called out to Child B who was running in the classroom. Staff A then pulled Child B by the ponytail to stop the child from running and lowered the child to sit next to them all while still pulling the child’s ponytail.”

8VAC20-780-410-1

“Roughly handling a child is a forbidden action. 1. On 4/8/2025, Child A was sitting on the floor, Staff A was seen grabbing Child A roughly by their arm and pulling the child up by their arm from the floor. 2. On one occasion, Staff A was observed pulling Child B’s (Age 4 years) ponytail and lowered the child to sit next to them by pulling the child’s ponytail.”

8VAC20-780-40-M

“The center shall maintain, in a way that is accessible to all staff who work with children, a current written list of all children's allergies, sensitivities, and dietary restrictions. 1. The written list of all children’s allergies, sensitivities, and dietary restrictions was not current in the Two’s Classroom. There were 3 children missing. 2. The written list of all children’s allergies, sensitivities, and dietary restrictions was not current in the Infant B Classroom. There was 1 child missing.”

8VAC20-780-500-A

“Children’s hands shall be washed with soap and running water before eating meals and snacks. Staff did not wash two infant’s hands before feeding them a bottle.”

8VAC20-780-500-A

“Children’s hands shall be washed with soap and running water before eating meals and snacks. Staff did not wash two infant’s hands before feeding them a bottle.”

8VAC20-780-500-A

“Children’s hands shall be washed with soap and running water before eating meals and snacks. Staff did not wash two infant’s hands before feeding them a bottle.”

8VAC20-780-340-A Complaint related: Yes

“Based on interviews, observations, and a review of records, reports and digital documentation, it was determined that staff supervising children did not always ensure their care, protection and guidance. Evidence: 1) On 5/3/2024, between approximately 7:52am-12:30pm, child #1 (age 5) sustained a black eye. Staff could not explain how the injury occurred, but confirmed the child arrived without the injury and were unaware of it until the parent pointed it out. 2) Child #1 stated that the injury occurred when another child pushed them on the slide, and they hit their head on the slide/tunnel. Multiple teachers were outside on the playground at the time, but stated they were also involved in setting up for the graduation ceremony. 3) On 5/24/2024, between 7:30am-3:09pm, child #1 sustained a "goose egg" on their forehead. Staff could not explain how the injury occurred, but confirmed the child arrived without the injury and were unaware of it until the parent pointed it out. 4) Child #1 stated that another child hit them in the head with an object when in the preschool classroom. Child #1 was in the preschool room with approximately 30 children and three teachers from approximately 7:30-10:36am, before moving to the school age room.”

8VAC20-780-80-B Complaint related: No

“Based on interviews and a review of documentation, the center failed to inform the department’s representative of an injury to a child that occurred while the child was under the supervision of the center and required outside medical attention. Evidence: On 1/9/2024, child #2 sustained a "nursemaid" elbow injury that required medical attention. Staff confirmed that they did not complete the online IROMT form or notify the Department.”

8VAC20-780-330-B

“Based on an inspection of the large playground, it was determined that the mulch under and around play equipment was not resilient. Evidence: The depth of the wood chips was measured in three spots around the center composite play structure on the preschool/school age playground. All three spots measured less than six inches in depth.”

8VAC20-780-500-B

“Based on observation, the facility failed to ensure that all diapering procedures were followed, as required. A nonabsorbent surface (changing table) shall be used for diapering children under three years of age. Evidence: In the two's classroom, staff was observed changing a child standing up in the bathroom, and placing their diaper/pullup on the floor. Staff stated that the child was two years old.”

8VAC20-780-330-B

“Based on an inspection of the large playground, it was determined that the mulch under and around play equipment was not resilient. Evidence: The depth of the wood chips was measured in three spots around the center composite play structure on the preschool/school age playground. All three spots measured less than six inches in depth.”

8VAC20-780-500-B

“Based on observation, the facility failed to ensure that all diapering procedures were followed, as required. A nonabsorbent surface (changing table) shall be used for diapering children under three years of age. Evidence: In the two's classroom, staff was observed changing a child standing up in the bathroom, and placing their diaper/pullup on the floor. Staff stated that the child was two years old.”

8VAC20-780-510-L

“Based on observation and interview, it was determined that medication was not kept locked. Evidence: The Licensing inspector observed unlocked medication ( Epinephrine, allergy medication) in the Discovery ( 2/3 year old) classroom for child #1. The medications were stored in an upper cabinet.”

8VAC20-780-510-E

“Based on observation and interview with administrative staff, it was determined that medication authorization from the parent had not been renewed every 10 work days nor was their a physician authorization for the long term medication. Evidence: The parents written authorization was for an antihistamine medication for child #1 on 9/15/23. The parent had not renewed this authorization every 10 work days nor was their a long term authorization for this medication from a physician.”

8VAC20-780-280-B

“Based on observation, it was determined that hazardous substances were not kept in a locked place using a safe locking method that prevents access by children. Evidence: The Licensing Inspector observed 10 containers of germicidal and disinfectant solution containers in the room identified as "Staff". The door to this room was unlocked.”

8VAC20-780-510-I

“Based on observation and interview with administrative staff, it was determined that prescription medication was not maintained in the original, labeled container. Evidence: The Licensing Inspector observed an Epinephrine for child #1 not in its original pharmacy container and prescription label. The center reported that they did not have the original labeled container.”

8VAC20-780-510-L

“Based on observation and interview, it was determined that medication was not kept locked. Evidence: The Licensing inspector observed unlocked medication ( Epinephrine, allergy medication) in the Discovery ( 2/3 year old) classroom for child #1. The medications were stored in an upper cabinet.”

8VAC20-780-510-E

“Based on observation and interview with administrative staff, it was determined that medication authorization from the parent had not been renewed every 10 work days nor was their a physician authorization for the long term medication. Evidence: The parents written authorization was for an antihistamine medication for child #1 on 9/15/23. The parent had not renewed this authorization every 10 work days nor was their a long term authorization for this medication from a physician.”

8VAC20-780-280-B

“Based on observation, it was determined that hazardous substances were not kept in a locked place using a safe locking method that prevents access by children. Evidence: The Licensing Inspector observed 10 containers of germicidal and disinfectant solution containers in the room identified as "Staff". The door to this room was unlocked.”

8VAC20-780-510-I

“Based on observation and interview with administrative staff, it was determined that prescription medication was not maintained in the original, labeled container. Evidence: The Licensing Inspector observed an Epinephrine for child #1 not in its original pharmacy container and prescription label. The center reported that they did not have the original labeled container.”

8VAC20-780-510-L

“Based on observation and interview, it was determined that medication was not kept locked. Evidence: The Licensing inspector observed unlocked medication ( Epinephrine, allergy medication) in the Discovery ( 2/3 year old) classroom for child #1. The medications were stored in an upper cabinet.”

8VAC20-780-510-E

“Based on observation and interview with administrative staff, it was determined that medication authorization from the parent had not been renewed every 10 work days nor was their a physician authorization for the long term medication. Evidence: The parents written authorization was for an antihistamine medication for child #1 on 9/15/23. The parent had not renewed this authorization every 10 work days nor was their a long term authorization for this medication from a physician.”

8VAC20-780-280-B

“Based on observation, it was determined that hazardous substances were not kept in a locked place using a safe locking method that prevents access by children. Evidence: The Licensing Inspector observed 10 containers of germicidal and disinfectant solution containers in the room identified as "Staff". The door to this room was unlocked.”

8VAC20-780-510-I

“Based on observation and interview with administrative staff, it was determined that prescription medication was not maintained in the original, labeled container. Evidence: The Licensing Inspector observed an Epinephrine for child #1 not in its original pharmacy container and prescription label. The center reported that they did not have the original labeled container.”

22.1-289.035-B-4

“Based on review of five staff records, it was determined that out of state background checks were not completed as required. Evidence: the record for staff #5 (date of hire: 3/22/2023) who indicated they lived out of state in the past five years, did not contain documentation that an Out of State Child Abuse and Neglect Search was requested by the end of the 30th day of employment for all states in which they have resided, or an Out of State Sex Offender Registry search and Out of State criminal history name check completed prior to their first day of employment.”

22.1-289.035-B-4

“Based on review of five staff records, it was determined that out of state background checks were not completed as required. Evidence: the record for staff #5 (date of hire: 3/22/2023) who indicated they lived out of state in the past five years, did not contain documentation that an Out of State Child Abuse and Neglect Search was requested by the end of the 30th day of employment for all states in which they have resided, or an Out of State Sex Offender Registry search and Out of State criminal history name check completed prior to their first day of employment.”

8VAC20-780-270-A

“Based on observation, it was determined that not all areas inside the center were maintained in a safe and operable condition. Evidence: In the infant A classroom, there were two cribs with loose fitting sheets on the mattress. Loose crib sheets are a suffocation hazard and increase the risk of sudden unexplained infant death.”

8VAC20-780-340-A

“Based on interviews, and review of documentation, it was determined staff did not always ensure the care and protection of all children. Evidence: Interviews revealed that on 11/21/2022, infant #1 (5 months old) was inadvertently fed another infant's bottle containing formula. Both bottles were labeled and dated, but similar in appearance. Staff stated that infant #1 brought four bottles to the center, drank three bottles, and had two full bottles left at the end of the day. Documentation revealed that infant #1 was fed three times that day.”

8VAC20-780-270-A

“Based on observation, it was determined that not all areas inside the center were maintained in a safe and operable condition. Evidence: In the infant A classroom, there were two cribs with loose fitting sheets on the mattress. Loose crib sheets are a suffocation hazard and increase the risk of sudden unexplained infant death.”

8VAC20-780-340-A

“Based on interviews, and review of documentation, it was determined staff did not always ensure the care and protection of all children. Evidence: Interviews revealed that on 11/21/2022, infant #1 (5 months old) was inadvertently fed another infant's bottle containing formula. Both bottles were labeled and dated, but similar in appearance. Staff stated that infant #1 brought four bottles to the center, drank three bottles, and had two full bottles left at the end of the day. Documentation revealed that infant #1 was fed three times that day.”

8VAC20-780-270-A

“Based on observation, it was determined that not all areas inside the center were maintained in a safe and operable condition. Evidence: In the infant A classroom, there were two cribs with loose fitting sheets on the mattress. Loose crib sheets are a suffocation hazard and increase the risk of sudden unexplained infant death.”

8VAC20-780-340-A

“Based on interviews, and review of documentation, it was determined staff did not always ensure the care and protection of all children. Evidence: Interviews revealed that on 11/21/2022, infant #1 (5 months old) was inadvertently fed another infant's bottle containing formula. Both bottles were labeled and dated, but similar in appearance. Staff stated that infant #1 brought four bottles to the center, drank three bottles, and had two full bottles left at the end of the day. Documentation revealed that infant #1 was fed three times that day.”

8VAC20-780-340-A

“Based on interviews and review of documentation, the facility failed to ensure that when staff are supervising children, they shall always ensure their care, protection and guidance. Evidence: On 7/26/2022, between approximately 5:30-6:00 pm, staff #1 was vacuuming the floor under a table in the school age classroom. Child #1 (age 5) was under the table and their hair was sucked up into the vacuum. Staff #1 stopped the vacuum when they heard the child scream, pulled the child’s hair out of the vacuum, and consoled the crying child.”

8VAC20-780-550-P

“Based on interviews and review of documentation, the facility failed to maintain a written record of children’s minor injuries on the day of occurrence. Evidence: on 7/26/22 between approximately 5:30-6:00 pm, child #1 received a minor injury and an accident report was not written on the day of occurrence.”

8VAC20-780-340-A

“Based on interviews and review of documentation, the facility failed to ensure that when staff are supervising children, they shall always ensure their care, protection and guidance. Evidence: On 7/26/2022, between approximately 5:30-6:00 pm, staff #1 was vacuuming the floor under a table in the school age classroom. Child #1 (age 5) was under the table and their hair was sucked up into the vacuum. Staff #1 stopped the vacuum when they heard the child scream, pulled the child’s hair out of the vacuum, and consoled the crying child.”

8VAC20-780-550-P

“Based on interviews and review of documentation, the facility failed to maintain a written record of children’s minor injuries on the day of occurrence. Evidence: on 7/26/22 between approximately 5:30-6:00 pm, child #1 received a minor injury and an accident report was not written on the day of occurrence.”

8VAC20-780-500-B

“Based on observation, the facility failed to ensure that diapers are disposed of in a leakproof or plastic-lined storage system that is either foot operated or used in such a way that neither the staff member's hand nor the soiled diaper touches an exterior surface of the storage system during disposal. Evidence: staff in the two’s classroom were observed disposing of a diaper using their hand to open the trash can lid and not their foot.”

8VAC20-780-500-A

“Based on observation, the facility failed to ensure that staff wash their hands with soap and water as required. Evidence: staff in the two's classroom were observed changing a child's diaper and then updating the tablet before washing their hands.”

8VAC20-780-160-A

“Based on review of five staff records, the center did not have documentation of a tuberculosis (TB) test/ screening for staff at the time of employment and prior to coming into contact with children. Evidence: the record for staff #2 (date of hire: 3/14/2022), staff #3 (date of hire: 6/13/2022 ) and staff #4 (date of hire: 5/16/2022) did not have documentation of a TB test/screening.”

8VAC20-780-140-A

“Based on a review of five children’s records, the center did not obtain documentation that each child has received a physical examination prior to the child's first attendance or within one month after attendance or within 90 days grace period for a documented homeless child. Evidence: the record for child #3 (date of first attendance: 10/7/2021) did not have documentation of a physical examination.”

8VAC20-780-280-D

“Based on observation, cleaning and sanitizing materials were located above food utensils and single-service food articles. Evidence: in the school age classroom and three’s classroom bottles of cleaning and sanitizing solutions were observed on a shelf above disposable cups, plates and plastic eating utensils.”

8VAC20-780-560-F

“Based on observation, the center did not have a current menu listing the foods to be served as required. Evidence: the menu that was posted in the kitchen was dated: 6/22/2020, was not posted in a conspicuous place or provided to parents, per staff, and there was no menu from the previous week kept on file.”

8VAC20-780-500-B

“Based on observation, the facility failed to ensure that diapers are disposed of in a leakproof or plastic-lined storage system that is either foot operated or used in such a way that neither the staff member's hand nor the soiled diaper touches an exterior surface of the storage system during disposal. Evidence: staff in the two’s classroom were observed disposing of a diaper using their hand to open the trash can lid and not their foot.”

8VAC20-780-500-A

“Based on observation, the facility failed to ensure that staff wash their hands with soap and water as required. Evidence: staff in the two's classroom were observed changing a child's diaper and then updating the tablet before washing their hands.”

8VAC20-780-160-A

“Based on review of five staff records, the center did not have documentation of a tuberculosis (TB) test/ screening for staff at the time of employment and prior to coming into contact with children. Evidence: the record for staff #2 (date of hire: 3/14/2022), staff #3 (date of hire: 6/13/2022 ) and staff #4 (date of hire: 5/16/2022) did not have documentation of a TB test/screening.”

8VAC20-780-140-A

“Based on a review of five children’s records, the center did not obtain documentation that each child has received a physical examination prior to the child's first attendance or within one month after attendance or within 90 days grace period for a documented homeless child. Evidence: the record for child #3 (date of first attendance: 10/7/2021) did not have documentation of a physical examination.”

8VAC20-780-280-D

“Based on observation, cleaning and sanitizing materials were located above food utensils and single-service food articles. Evidence: in the school age classroom and three’s classroom bottles of cleaning and sanitizing solutions were observed on a shelf above disposable cups, plates and plastic eating utensils.”

8VAC20-780-560-F

“Based on observation, the center did not have a current menu listing the foods to be served as required. Evidence: the menu that was posted in the kitchen was dated: 6/22/2020, was not posted in a conspicuous place or provided to parents, per staff, and there was no menu from the previous week kept on file.”

8VAC20-780-60-A

“Based on review of five child records, it was determined that not all records contained all required information. Evidence: the record for child #2 did not contain the name, address or phone number for a second emergency contact or documentation of health information as required by 8VAC20-780-140. The records for child #1 and child #4 did not contain documentation of health information as required by 8VAC20-780-150.”

22.1-289.035-B-4

“Based on review of five staff records, it was determined that out of state background checks were not completed as required. Evidence: The record for staff #2, (date of hire: 9/22/2021) who indicated they lived out of state in the past five years, did not contain documentation of an Out of State Sex Offender Registry check or an Out Of State Criminal History Name Check prior to employment.”

8VAC20-780-510-L

“Based on observation, and staff interview, not all medication was stored in a locked place using a safe locking method that prevents access by children. Evidence: two emergency medications were stored in a plastic bag inside a backpack hanging on a hook near the exit door to the playground in the two's class.”

8VAC20-780-60-A

“Based on review of five child records, it was determined that not all records contained all required information. Evidence: the record for child #2 did not contain the name, address or phone number for a second emergency contact or documentation of health information as required by 8VAC20-780-140. The records for child #1 and child #4 did not contain documentation of health information as required by 8VAC20-780-150.”

22.1-289.035-B-4

“Based on review of five staff records, it was determined that out of state background checks were not completed as required. Evidence: The record for staff #2, (date of hire: 9/22/2021) who indicated they lived out of state in the past five years, did not contain documentation of an Out of State Sex Offender Registry check or an Out Of State Criminal History Name Check prior to employment.”

8VAC20-780-510-L

“Based on observation, and staff interview, not all medication was stored in a locked place using a safe locking method that prevents access by children. Evidence: two emergency medications were stored in a plastic bag inside a backpack hanging on a hook near the exit door to the playground in the two's class.”