Small Wonder Daycare

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on May 7, 2026, regarding concerns of inappropriate behavior supports. Prior to the complaint, the facility submitted a self-report to Licensing Specialist (LS) #1 regarding the incident and provided documentation related to Staff #1 s termination and video footage for review. On May 14, 2026, LS #1 reviewed the video footage as part of the investigation. During the review, Staff #1 was observed physically handling Child #1 by pulling Child #1 by the arm, lifting Child #1 by both arms, and forcefully placing Child #1 into a seated position against the wall. Based on video footage reviewed during the investigation, this complaint is substantiated for not using positive behavior management practices. The employment of Staff #1 was terminated by the facility as a result of this incident.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on April 22, 2026, regarding concerns of improper diapering practices, staff not using positive behavior management practices, staff cell phone usage, handling of parent complaints, and lack of supervision. On April 30, 2026, Licensing Specialist (LS) #1 conducted an unannounced investigation at the facility. During the investigation, LS #1 interviewed Administrator #1, Administrator #2, Staff #1, and Staff #2 regarding classroom routines, diapering practices, supervision, classroom management, and cell phone usage. LS #1 also reviewed video footage from April 21, 2026, related to Child #1 s classroom transitions and pickup from the facility. Based on interviews conducted and video footage reviewed during the investigation, this complaint is substantiated for improper diapering practices because video footage showed Child #1 did not receive a diaper change prior to leaving the facility on April 21, 2026. This complaint is substantiated for concerns regarding positive behavior management because multiple staff members and administration acknowledged prior concerns and coaching related to Staff #1 s classroom management, tone, and volume within the classroom. This complaint is substantiated for staff cell phone usage while caring for children because administration and Staff #2 acknowledged staff members use cell phones within the classroom. This complaint is substantiated for lack of supervision because administration stated individual children are occasionally permitted to use the restroom that is not within the classroom while staff supervise from the doorway. There is no evidence to substantiate this complaint for not following policies for handling parent complaints based on interviews and review of video footage. Parent #1 was seen walking past administration without speaking to them on the date of this incident, and administration interviewed stated they were not made aware of any incidents until the end of the day.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on March 11, 2026, regarding ratios and inconsistent support from administration to maintain ratio compliance. An investigation was conducted on March 16, 2026. Based on an interview and a review of video footage, this complaint is substantiated for incorrect staff-to-child ratios. Although children remained within sight of Staff #1, the staff left the immediate outside play area two times within a ten-minute period, leaving one staff alone with nine two-year-old children. When Administrator #1 observed what was happening, they intervened and corrected the situation. The center terminated employment for Staff #1.”

38U Parents Right to Know

“Ensure Parents' Right to Know Log is signed by touring and current/new parents.”

Correction date in the state record: Mar 6, 2026

30U Personnel Files

“Ensure Personnel files are complete. Staff #5 needs: Job description, references, health appraisal with TB test, Release of employment and service letters Staff #6 needs DEEDS certificate, OCCL Health and Safety training, and Health appraisal with TB test. Staff #7 needs DEEDS certificate, OCCL Health and Safety training, signed Declaration, and signed Drug and Alchohol Statement Service letters when they are returned for Staff #1 New references for Staff #1, #2, #3, #4, #6, #7, #8, #9 (The concern is that all the references for the staff listed above are staff members already working at the center, and all of the letters say similar things about each applicant.)”

Correction date in the state record: Mar 6, 2026

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on November 14, 2025, regarding concerns involving safe sleep practices in the infant classroom, improper discipline, failure to provide an injury report, and not following termination policies. An investigation was conducted on November 17, 2025, during which Licensing Specialists (LS) #1 and #2 interviewed Administrator #1, Administrator #2, and Staff #1, obtained documentation, and reviewed video footage. Based on the information obtained, there is no evidence to substantiate the allegations of improper discipline and lack of an incident report from said improper discipline. LS #1 and LS #2 reviewed the footage of this incident, and Administrator #1 and Administrator #2 explained there was not a scratch on the child s chest. No forceful or inappropriate physical contact was viewed between Staff #2 and Child #2. This complaint is substantiated for not following safe sleep practices, as Staff #1 told LS #1, and Administrator #1 confirmed safe sleep checks were not being completed or documented during infant nap times. Additionally, Staff #1 noted children some children need a full five minutes to transition to a crib after falling asleep in other equipment, rather than transferring them immediately. This complaint is substantiated for a lack of behavioral supports for Child #2, as Administrator #1 stated documentation had been collected on Child #2 s behaviors, but no supports or plans for supports were in place, and noted staff were overwhelmed with the behavior and did not know how to address them. There is no evidence to substantiate this complaint for not following termination policies based on review of the letter provided to Parent #1 regarding termination of care for their children, as well as review of the facility s termination policies in their parent handbook. The parent handbook states immediate termination may occur due to bullying, inappropriate behavior, or disrespect towards children and employees, which are concerns noted in the termination letter provided to Parent #1. An additional concern noted during this investigation was Staff #1 was alone in the infant classroom without the required DEEDS Early Learning qualification. An additional concern noted was the length of time infants spent in confining equipment, as an infant was observed in confining equipment for an hour and a half on November 6, 2025. Two additional concerns noted were there was no lesson plan posted in the infant classroom and lighting in two classrooms was insufficient during nap time, as it was too dark to view all individual children.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on November 20, 2025, regarding concerns of unqualified staff working with infants, evacuation drills not being conducted, lesson plans not being posted in the infant classroom, infant feeding schedules not being updated, the posted menu not being followed, and staff using cell phones while responsible for caring for children. An investigation was conducted on December 2, 2025, during which Licensing Specialists (LS) #1 and #2 interviewed Administrator #1 and Staff #1, obtained documentation, observed the infant classroom, and reviewed the food menu. This complaint is substantiated for lack of qualified staff in the infant classroom because there were two staff qualified as Early Childhood (EC) Interns through DEEDS Early Learning present in the infant classroom at the time of the investigation, and the third helping staff member is also an EC Intern. This complaint is substantiated for failure to document evacuation drills, as Administrator #1 stated a November evacuation drill was conducted but no documentation was available. This complaint is substantiated for lesson plans not being properly posted in the infant classroom and for two infants missing updated feeding schedules. There is no evidence to substantiate the allegation of not following the menu, as meals are provided by a catering company and minor changes are communicated and documented on the menu. The meal served on the day of this investigation matched the posted menu. There is no evidence to substantiate the allegation of staff using cell phones while caring for children, as no cell phone use was observed during the investigation. Administrator #1 stated staff only use personal cell phones to communicate needs for a bathroom break or emergencies if the classroom tablets are not working. An additional concern noted during this investigation was two classrooms had insufficient lighting during naptime to observe all children.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on November 5, 2025, regarding concerns of a lack of supervision, children not being removed from soiled clothing, and not following the center s policy on photographing/videotaping. An investigation was conducted on November 17, 2025. Licensing Specialists (LS) #1 and #2 interviewed Administrator #1 regarding these allegations. Based on the information obtained, the allegation of a lack of supervision is substantiated. Administrator #1 recalled assisting with Child #1 before sunscreen was ingested and stated Staff #1 was overwhelmed and did not intervene appropriately. This complaint is also substantiated for a child not being changed after soiling their clothing. Administrator #1 stated there were no extra clothes available in the center and noted they had contacted Parent #1 several times to bring clothing in for Child #1. This complaint is also substantiated for not following the facility s parent handbook policies on photographing/videotaping due to Staff #1 videotaping Child #1 while exhibiting challenging behavior and posting it on their social media. Upon being made aware of the posting, Administrator #1 stated they had Staff #1 remove the post immediately.”

72U Feeding of Infants

“Ensure infants are held to be fed- no propping bottles.”

Correction date in the state record: Feb 26, 2025

49U Indoor Space

“Put crown molding up/finish wall in the 3/4's classroom downstairs. Send picture to OCCL. Replace sink faucets in the 3's classroom upstairs and the paper towel holder.”

Correction date in the state record: Mar 3, 2025

45U Hazardous Materials

“Ensure radon is tested and sent to OCCL every 5 years.”

Correction date in the state record: Feb 7, 2025

40U Child Files

“Ensure child files are complete. Health Appraisal and Immunization records- Child #7 and Child #11”

Correction date in the state record: Feb 26, 2025

30U Personnel Files

“Ensure staff files are complete. References- Staff #5 (1) Health Appraisal with TB Test- Staff #1, Staff #2, and Staff #4. Service Letters with 2 attempts/returned- Staff #1, Staff #3, Staff #4, Staff #6, and Staff #7”

Correction date in the state record: Mar 3, 2025