Playworks Child Center

Regulation 3.4.7.3: Within six (6) months of the initial date of employment; staff and auxiliary staff left alone with children and/or counted in staff/child ratio as specified in the rule 6.2.1.8 of these regulations, and the program director shall maintain an up-to-date BFIS Quality and Credential Account. Documentation, verification of qualifications, and all annual professional development activities as specified in the rules in sections 7.3 and 7.4 of these regulations shall be submitted to Northern Lights at CCV to be verified and maintained in BFIS.

“Staff BFIS Quality and Credential accounts are not up to date. The following training documents were presented as part of this licensing visit and are not contained within the individual's BFIS Quality and Credential accounts as required: Staff person A completed orientation on 07/12/2022 and CPR on 11/15/2024, Staff Persons B & C completed CPR certification on 11/15/2024, and Staff person D completed CPR on 07/29/2024. Corrective Action: The required documents were submitted to NL@CCV as of 08/05/2025. Develop a system to identify what, when, and how professional development trainings and qualifications will be submitted to NL@CCV in a timely fashion. In this plan, identify who will be responsible for submissions and what monitoring of accounts will occur to ensure submissions have been uploaded.”

Correction date in the state record: Sep 12, 2025

Regulation 7.1.3: Orientation of Staff The licensee, in consultation with the program director, shall establish written program policies and procedures and provide these to staff during an orientation training session approved by the Division prior to being left alone with children. Trainees under eighteen (18) years of age shall complete the orientation training within at least one (1) month of their first date of working with children. Complete written information and the orientation training session shall include: * Basic knowledge of child growth and development; * Routine and emergency health protection of children including health related exclusions; * Safety and sanitation requirements including handling and storage of hazardous materials and disposal of bio contaminants; * Positive behavior management; * Supervision of children; * Child accident and injury procedures including building and physical premises safety; * Safe sleep practices; * Administration of medication requirements; * Emergency and evacuation requirements; * Nutrition and food safety including prevention of and response to emergencies due to food and allergic reactions; * Recordkeeping; * Transportation and child passenger safety; * Release of children; * Respectful engagement of families; * Preventing, recognizing, and reporting child abuse and neglect; including information about the signs and symptoms of sexual abuse, sexual violence, grooming processes, recognizing the dangers of child sexual abuse, and other predatory behaviors of sex offenders; * Recognition of and response to the symptoms of common childhood illnesses; * Preventing the spread of infectious disease; * Providing developmentally appropriate activities and experiences for children; * Inclusion of children with special needs; * Guidelines for volunteers, partner staff, auxiliary staff, and business managers; * Responsibility to comply with current applicable licensing regulations; * Staffing requirements to include opening and closing; and * Ensuring children have extra clothes and diapers available.

“Staff person A who was left alone with children on 11/13/2019 had not completed an orientation meeting the requirements of this rule. In the discussion of the incident that occurred on 11/13/2019, Staff person A stated she was unfamiliar with applicable licensing regulations as well as supervision requirements and had not received training on either topic. The training documents presented on 11/18/2019 by the Program Director and Executive Director as the training materials and staff handbook for employees do not meet the requirements of this rule. Corrective Action: Submit a program improvement plan for review that includes the written policies and procedures upon which each employee is trained as part of orientation. Identify which employees currently need to complete this orientation training. Submit the names and planned dates of completion for each employee as part of the improvement plan.”

Correction date in the state record: Jan 23, 2020

Regulation 4.4.2: Staff shall encourage and facilitate two-way communication between the CBCCPP and parents. Staff shall communicate regularly to parents about CBCCPP activities and program policies, community resources, and shall allow many opportunities for parents to provide information, identify preferences, ask questions, and share concerns.

“The licensing investigation confirmed that at least five staff persons were aware that a child had been found outside unattended on the afternoon on 11/13/2019 and the child's parent were not contacted after the incident occurred nor was the incident explained when the parent arrived to pick up the child for the day. Corrective Action: Submit a Program Improvement Plan to licensing for approval. This plan shall include how the program will ensure parents are notified of important information regarding their children daily. This plan will need to include about what incidents/matters parents will be contacted by telephone and what information can wait to be communicated at the end of the day. This plan will need to include how it will be determined which staff person is responsible for communicating daily activities to parents. This plan will need to include the process put in place to ensure staff persons communicate with one another to ensure communication reaches parents daily.”

Correction date in the state record: Feb 3, 2020

Regulation 6.2.6.1: Staff shall be able to hear all children of pre-kindergarten age and younger at all times, shall be able to see the children with a quick glance, and shall be able to physically respond immediately.

“On the afternoon of 11/13/2019, a preschool child was left unattended outside for an estimated 10 to 15 minutes. The child was reportedly left outside when his group and staff person transitioned from the gross motor room to the side entrance for the main building. There is unfenced/unblocked river and accessible parking lot within 50 feet of the side door at which the child was found. The ambient temperature at the time was 20 degrees and the child was not wearing a hat or gloves. The child was heard crying by a community member who had pulled into the parking lot between the two buildings. This person talked with the child, identified he was to be in the program, and then brought the child into the front desk area of the Playworks building. Program staff were not aware that the child as missing until he was returned to the group. This is a Serious Violation of supervision requiring a Parental Notification Letter. Corrective Action: As required during the site visit on 11/18/2019, all children are to be supervised at all times in accordance with the rules in Section 6.2.6. Create and submit for approval a Program Improvement Plan that outlines the steps taken to ensure each staff person accounts for the number of children for whom he/she is responsible and the how he/she monitors the whereabouts of each child in the staff person's care. This plan will need to include what practices are in place for transitions to and from buildings, transitions of responsibility amongst/between staff persons, and what practices are in place for conducting head counts of children throughout the day. This plan will need to include how staff are trained upon these practices and how management will ensure such practices are followed. Include in the plan the process the Program Director will put in place to identify and address any staffing supervision needs (See Rule 2.2.55). Submit this plan for approval to Licenser Crawford by the noted due date. By 1/20/2020 mail the parent notification letter as outlined above and submit the list of parents and their contact information to Licenser Crawford.”

Correction date in the state record: Jan 20, 2020

Regulation 6.2.1.3: The program director shall ensure that the number of staff present meets requirements described in the chart below for ages of children, maximum group size, and staff/child ratios at any time of day.

“Upon review of attendance records between 10/8/2018-12/7/2018 there were six days that more than eight infants; ages 6 weeks to two years were scheduled to attend but resulted in eight or less due to sickness or other absence. Those dates were as follows: 10/16/18 scheduled for nine children, 11/12/18 scheduled for nine children, 11/13/18 scheduled for nine children, 11/26/18 scheduled for ten children, 11/28/18 scheduled for nine children, and 12/3/18 scheduled for ten children. On 10/30/18 there were nine infants in attendance between 9:30-3:00 pm. Three infant room teachers were interviewed who all confirmed that they have eleven children enrolled and on any given day they could have up to ten children in attendance. Staff also confirmed that regardless of the number of children in attendance they function as one group. Management acknowledged that the infant room has operated as one large group and that this practice needs to be adjusted. Failing to maintain group size is a serious violation Corrective Action: Effective immediately, establish and maintain a practice that accomodates max group size being maintained. A program improvement plan detailing the steps to be taken to ensure staff to child ratio and groups size requirements are met at all times shall be submitted for review by 1/21/2019. This plan shall include the staffing plan, anticipated daily attendance, and plans to ensure group size is not exceeded. Mail the Parent Notification Letter as outlined above and submit to this licensor the list of parent's names, their contact information, and the date the parent notification letter was mailed.”

Correction date in the state record: May 17, 2021