Patricia Hardy
Portsmouth, VA 23702 · infants to school-age · Home daycare: the provider shares the address with families
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Heavenly Hearts Learning Academy is a licensed child care center in Portsmouth, Virginia. It is licensed by the state, for up to 33 children, serving infants, toddlers, preschoolers and school-age children.
It is open Monday to Friday, 6:00 AM to 6:00 PM.
Virginia Department of Education, Office of Child Care Health and Safety made 9 visits in the last 3 years and cited 19 rules across 5 of them. The visit list, in the state's words, is below.
Hours
| MondayToday | 6:00 AM to 6:00 PM |
|---|---|
| Tuesday | 6:00 AM to 6:00 PM |
| Wednesday | 6:00 AM to 6:00 PM |
| Thursday | 6:00 AM to 6:00 PM |
| Friday | 6:00 AM to 6:00 PM |
| Saturday | Not listed |
| Sunday | Not listed |
Programs
| Ages | Infants, toddlers, preschoolers and school-age childrenFrom the state license |
|---|---|
| Child care subsidy | Accepts state child care subsidiesFrom the state license |
| Licensed capacity | 33 childrenFrom the state license |
Cost
Heavenly Hearts Learning Academy has not listed its tuition.
State record
9 visits in the last 3 years · Last visit Apr 1, 2026: 4 rules cited
Rules cited on 8 of 9 visits · 19 rules in all
For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8.
A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
Own this daycare? Add your response to the state record
8VAC20-780-500-B Complaint related: Yes
“A nonabsorbent surface for diapering or changing shall be used. Staff report changing children who are potty training and wearing pull-ups while they are standing up in front of the toilet and not on a diaper changing surface as required.”
22.1-289.035-B-3
“The center must request a search of the central registry prior to the employee's first day of employment. Staff #1, who had been employed for 18months, did not have any documentation that a central registry search was requested. Staff #2 has been employed for 6 months, did not have any documentation that a central registry search was requested. Both staff were observed working alone with children.”
8VAC20-780-560-N
“Food shall be prepared in a clean and sanitary manner. School age children in care were allowed to prepare deviled eggs without first washing their hands, on a table top that was not cleaned or sanitized before preparations began, and brought the peeled eggs into a restroom to rinse them.”
8VAC20-780-160-A
“Each staff member shall submit documentation of a negative tuberculosis (TB) screening prior to coming into contact with children and within the last 30 calendar days of the date of employment. Staff # 1 was employed and working with children for 13 days prior to obtaining a TB screening. Staff #2 was employed and providing direct care to children for 2.5 months prior to obtaining a TB screening.”
8VAC20-780-500-B Complaint related: Yes
“A nonabsorbent surface for diapering or changing shall be used. Staff report changing children who are potty training and wearing pull-ups while they are standing up in front of the toilet and not on a diaper changing surface as required.”
22.1-289.035-B-3
“The center must request a search of the central registry prior to the employee's first day of employment. Staff #1, who had been employed for 18months, did not have any documentation that a central registry search was requested. Staff #2 has been employed for 6 months, did not have any documentation that a central registry search was requested. Both staff were observed working alone with children.”
8VAC20-780-560-N
“Food shall be prepared in a clean and sanitary manner. School age children in care were allowed to prepare deviled eggs without first washing their hands, on a table top that was not cleaned or sanitized before preparations began, and brought the peeled eggs into a restroom to rinse them.”
8VAC20-780-160-A
“Each staff member shall submit documentation of a negative tuberculosis (TB) screening prior to coming into contact with children and within the last 30 calendar days of the date of employment. Staff # 1 was employed and working with children for 13 days prior to obtaining a TB screening. Staff #2 was employed and providing direct care to children for 2.5 months prior to obtaining a TB screening.”
22.1-289.035-B-3
“The center must request a search of the central registry prior to the employee's first day of employment. Staff #1, who had been employed for an unknown length of time, did not have documentation that a central registry search was requested. Staff #3 who was employed for ten days did not have documentation of a central registry search finding.”
8VAC20-780-160-A
“Each staff member shall submit documentation of a negative tuberculosis screening. The record for Staff #1 did not contain any documentation of tuberculosis screening. Additionally, there is no documentation of tuberculosis screening on file for the program director of the facility.”
8VAC20-780-70
“Staff records shall be kept for each staff person and include all required information. The record for Staff #1 did not include date of hire. The record for staff #3 did not include documentation of job title, emergency contact information or documentation of two references checked before date of hire.”
8VAC20-780-540-C
“Each center shall maintain a first aid kit that contains all required items. The first aid at the center did not contain any triangular bandages.”
22.1-289.035-B-3
“The center must request a search of the central registry prior to the employee's first day of employment. Staff #1, who had been employed for an unknown length of time, did not have documentation that a central registry search was requested. Staff #3 who was employed for ten days did not have documentation of a central registry search finding.”
8VAC20-780-160-A
“Each staff member shall submit documentation of a negative tuberculosis screening. The record for Staff #1 did not contain any documentation of tuberculosis screening. Additionally, there is no documentation of tuberculosis screening on file for the program director of the facility.”
8VAC20-780-70
“Staff records shall be kept for each staff person and include all required information. The record for Staff #1 did not include date of hire. The record for staff #3 did not include documentation of job title, emergency contact information or documentation of two references checked before date of hire.”
8VAC20-780-540-C
“Each center shall maintain a first aid kit that contains all required items. The first aid at the center did not contain any triangular bandages.”
8VAC20-780-350-C
“When children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child in the group shall apply to the entire group. Upon arrival there were 11 children present in one with two staff. The ages of the children present ranged from 14months to 5years. Therefore, an additional staff was needed.”
8VAC20-780-540-E
“The following nonmedical emergency supplies are required one working, battery-operated radio in each building used by children. The battery operated radio was not working during the inspection.”
8VAC20-780-270-A
“Areas and equipment of the center, inside and outside, shall be maintained in safe condition. In the infant room there is a dangling cord within reach of children from a laptop to the outlet. The dangling cord poses a toppling hazard.”
8VAC20-780-260-A
“The center shall provide to the licensing representative an annual fire inspection report from the appropriate fire official having jurisdiction. The most recent fire inspection report is dated 11/1/2023.”
8VAC20-780-60-A
“Documentation of child updates and confirmation of up-to-date information in the child's record. Three out of five records reviewed did not have documentation of information update after 2023.”
8VAC20-780-80-A
“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. There is not an individual attendance record for each group of children. There is one attendance sheet for the entire building located at the entrance.”
8VAC20-780-280-B
“Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. There are multiple cleaning chemicals stored within reach of children in an unlocked closet between the infant room and the kitchen.”
8VAC20-780-350-C
“When children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child in the group shall apply to the entire group. Upon arrival there were 11 children present in one with two staff. The ages of the children present ranged from 14months to 5years. Therefore, an additional staff was needed.”
8VAC20-780-540-E
“The following nonmedical emergency supplies are required one working, battery-operated radio in each building used by children. The battery operated radio was not working during the inspection.”
8VAC20-780-270-A
“Areas and equipment of the center, inside and outside, shall be maintained in safe condition. In the infant room there is a dangling cord within reach of children from a laptop to the outlet. The dangling cord poses a toppling hazard.”
8VAC20-780-260-A
“The center shall provide to the licensing representative an annual fire inspection report from the appropriate fire official having jurisdiction. The most recent fire inspection report is dated 11/1/2023.”
8VAC20-780-60-A
“Documentation of child updates and confirmation of up-to-date information in the child's record. Three out of five records reviewed did not have documentation of information update after 2023.”
8VAC20-780-80-A
“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. There is not an individual attendance record for each group of children. There is one attendance sheet for the entire building located at the entrance.”
8VAC20-780-280-B
“Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. There are multiple cleaning chemicals stored within reach of children in an unlocked closet between the infant room and the kitchen.”
8VAC20-780-200-A
“The center shall have a qualified program director or a qualified back-up program director who meets one of the director qualifications who shall regularly be on site at least 50% of the center's hours of operation. Staff #1 stated the program director was not present this week. There was not a program director qualified person present at the center during the director’s absence.”
8VAC20-780-80-A
“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. The attendance documentation available showed nine children present. However, there were ten children present for care.”
8VAC20-780-540-C
“The required first aid kits shall include all required items. The first aid kit did not contain adhesive tape.”
8VAC20-780-560-F
“When centers choose to provide meals, centers shall follow the most recent, age-appropriate nutritional requirements of the Child and Adult Care Food Program of the United States Department of Agriculture (USDA). The portions of protein, vegetables and milk did not meet USDA requirements.”
8VAC20-780-200-A
“The center shall have a qualified program director or a qualified back-up program director who meets one of the director qualifications who shall regularly be on site at least 50% of the center's hours of operation. Staff #1 stated the program director was not present this week. There was not a program director qualified person present at the center during the director’s absence.”
8VAC20-780-80-A
“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. The attendance documentation available showed nine children present. However, there were ten children present for care.”
8VAC20-780-540-C
“The required first aid kits shall include all required items. The first aid kit did not contain adhesive tape.”
8VAC20-780-560-F
“When centers choose to provide meals, centers shall follow the most recent, age-appropriate nutritional requirements of the Child and Adult Care Food Program of the United States Department of Agriculture (USDA). The portions of protein, vegetables and milk did not meet USDA requirements.”
8VAC20-780-70
“Based on record review and interview the center failed to ensure that each staff record contains all required information. Evidence: 1 - Four out of four records reviewed did not contain documentation of job title. 2 - Four out of four records reviewed did not contain documentation of emergency contact.”
22.1-289.035-B-4
“Based on record review and interview the center failed to ensure that background checks are requested within required time frames. Evidence: 1 - The record for Staff #2 has a documented date of hire as June 10, 2023 and documentation that she resided in North Carolina within the past five years. However, the out of state background check was not requested until October 18, 2023. 2 - The owner stated that the out of state background check was requested on October 18, 2023.”
8VAC20-780-160-A
“Based on record review the center failed to ensure that staff obtain tuberculosis (TB) screenings as required. Evidence: 1 - The record for Staff #4 did not contain any documentation of TB screening. a. Staff #4 has a documented dat of hire as September 6, 2023. b. Staff #4 was observed preparing meals for children in care during the inspection. c. The owner stated that Staff #4 is a driver for the center as well as the cook.”
8VAC20-780-60-A
“Based on record review and interview the center failed to maintain children's records as required. Evidence: 1 - Upon arrival the record for Child #1 was not available in the center. a. Staff #1 and the owner stated that the owner had taken the child's record out of the center. 2 - There is not a separate contract for Child #2 and Child #3. Rather both children's names are on one contract.”
22.1-289.035-B-4
“Based on record review and interview the center failed to obtain out of state background checks as required. Evidence: 1 - The record for Staff #3 contains documentation that the staff resided in North Carolina within the past five years. However, there was not a central registry finding from North Carolina on file for Staff #3 2 - The owner confirmed that there was not an out of state central registry report on file for Staff #3.”
8VAC20-780-570-A
“Based on observation and interview the center failed to ensure that when a child is placed in an infant seat the protective belt will be fastened securely. Evidence: 1 - Child #1 was placed in an infant seat without the safety belt being fastened securely. 2 - Staff present in the classroom confirmed that the safety belt was not secured while the child was in the seat.”
8VAC20-780-160-A
“Based on record review and interview the center failed to ensure each staff member has documentation of tuberculosis (TB) screening as required. Evidence: 1 - The record for Staff #1 contains a TB screening that is not dated. The documented date of hire for Staff #1 is June 19, 2023. 2 - The record for Staff #2 did not have any documentation of TB screening on file. The staff was present interacting with children as the cook and the driver. 3 - The record for Staff #3 contains a TB screening dated July 17, 2023. However, the documented date of hire is July 10, 2023. Therefore, the TB screening was not obtained before coming in contact with children. 4 - The record for Staff #5 has documented date of hire as June 24, 2023. However, the date on the TB screening is July 12, 2023. Therefore, the TB screening was not obtained before coming in contact with children. 5 - The record for Staff #6 contains a TB screening dated July 10. 2023. However, the documented date of hire is June 10, 2023. Therefore, the TB screening was not obtained before coming in contact with children. 6 - The owner confirmed that TB screenings were documented in the staff records as required.”
8VAC20-780-230-B
“Based on observation and interview the center failed to ensure that individuals from independent contractors who do not meet staff qualifications when in the presence of children will be within sight and sound supervision of a staff member. Evidence: 1 - A therapist was working in a classroom alone with a child in care. There were not any other staff in the room and both doors to classroom were closed. 2 - The owner stated that she was not aware that the therapist not in her employ could not be left alone to care for children enrolled in the program.”
8VAC20-780-70
“Based on record review and interview the center failed to ensure that each staff record contains all required information. Evidence: 1 - The record for Staff #2 did not contain documentation of date of hire, emergency contact, reference check or orientation. 2 - Seven out seven staff records do not contain any documentation of emergency contact information. 3 - The owner confirmed that the information was missing from the staff records.”
22.1-289.058
“Based on interview the center failed to ensure that there is carbon monoxide detector as required. Evidence: The owner stated that there was not a carbon monoxide detector in the building at the time of the inspection.”
8VAC20-780-350-C
“Based on observation and interview the center failed to ensure that when children are in ongoing mixed age groups the staff-to-children ratio and group size applicable to the youngest child in the group will apply to the entire group. Evidence: 1 - There were five children ages 10weeks through two years old in care in the infant room with one staff member. 2 - Staff #1 stated that when the children are asleep there is one staff in the room.”
8VAC20-780-370-1
“Based on observation and interview the center failed to ensure that infants are provided sleep as needed. Evidence: 1 - During the scheduled nap time for the preschool children there were children napping in the infant room. a. All the lights in the room were turned off. b. Quiet/"naptime music could be heard. c. An infant was observed being rocked in a bouncy seat. 2 - Staff #2 stated that nap time is scheduled for all children present in the infant child care room.”
8VAC20-780-500-A
“Based on observation the center failed to ensure that staff wash their hands before changing a diaper. Evidence: Prior to changing the diaper of a child in care, Staff #2 did not wash her hands.”
8VAC20-770-60-C-2
“Based on record review and interview the center failed to ensure that central registry findings are obtained as required. Evidence: 1 - The record for Staff #2 did not contain any documentation of central registry finding. The staff was present preparing meals and driving children to and from the center. 2 - The owner confirmed that there was not documentation of central registry finding in the file of Staff #2.”
8VAC20-780-270-A
“Based on observation and interview the center failed to ensure that areas and equipment are maintained in safe and operable condition. Evidence: Outside: If children were to fall on either of these items serious injury could result. 1 - There was a metal pole protruding out of tree within reach of children on the playground. 2 - There are broken metal fencing links sticking out of tree within reach of children on the playground. Inside: 1 - In the kitchen there was a top loading freezer without a child proof latch that was within reach of children. 2 - In the infant care room there was a shelf approximately six feet tall that is not secured to the wall and poses a toppling hazard. 3 - There are items stored in closet with the hot water heater that are of combustible materials and pose a fire hazard. a. Some of the items in the closet are touching the hot water heater.”
8VAC20-780-550-I
“Based on observation and interview the center failed to ensure that emergency numbers are posted in a visible place at each telephone. Evidence: 1 - Emergency numbers are not posted at each telephone throughout the center. 2 - Staff 1 confirmed that the emergency numbers are not posted at each telephone in the center.”
8VAC20-780-540-C
“Based on observation the center failed to ensure that the first aid contained all required items. Evidence: The first aid kit presented for review did not contain3. gauze pads, adhesive tape, antiseptic cleansing solution/pads, thermometer, triangular bandages or a first aid instructional manual.”
8VAC20-780-540-E
“Based on observation the center failed to ensure that there is one working, battery-operated radio in each building. Evidence: There was not a battery operated radio available during the inspections.”
8VAC20-780-330-B
“Based on observation and interview the center failed to ensure that there is adequate resilient surface under, around and in the fall/use zone of playground equipment. Evidence: 1 - There was a climb and slide on the playground with less than the required six inches of resilient surface under, around in the fall/use zone of the equipment. 2 - Staff 1 stated that there was approximately two inches of mulch under and around the climb and slide equipment.”
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Portsmouth, VA 23702 · infants to school-age · Home daycare: the provider shares the address with families
603 Hansen Avenue, Portsmouth, VA
12 Grand Street, Portsmouth, VA
3214 Elliott Avenue, Portsmouth, VA
3706 Winchester Drive, Portsmouth, VA
2828 Greenwood Drive, Portsmouth, VA
120 Campus Drive, Portsmouth, VA
4241 Portsmouth Boulevard, Portsmouth, VA
3545 Victory Blvd, Portsmouth, VA
FAQ
Yes. Virginia Department of Education, Office of Child Care Health and Safety lists it as licensed and operating.
Virginia Department of Education, Office of Child Care Health and Safety lists the most recent visit on April 1, 2026, with 4 rules cited. It lists 9 visits in the last 3 years.
Yes. Inspectors cited 19 rules across 8 of 9 visits in the last 3 years. For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
33, the licensed capacity on the state record. It is licensed to serve infants, toddlers, preschoolers and school-age children.
Yes. The state record says it accepts child care subsidies.
Monday to Friday, 6:00 AM to 6:00 PM. Holiday hours can differ.
It has not listed its tuition. Call (757) 393-0569 to ask.
(757) 393-0569.
3421 Portsmouth Boulevard, Portsmouth, VA 23701. The nearest other daycare we list is Toddler Time Child Development Center, 0.2 miles away.