Carlisas Home Away from Home Daycare
Rochester, NY 14608 · Home daycare: the provider shares the address with families
Volunteers of America of Western New York
- licensed capacity
- 287
- open each week
- 5 days
- a week, county median
- $289
- year first licensed
- 1998
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About
About Volunteers of America of Western New York
Volunteers of America of Western New York is a licensed child care center in Rochester, New York. The state has licensed it since September 28, 1998, for up to 287 children, serving infants, toddlers, preschoolers and school-age children.
It is open Monday to Friday, 7:00 AM to 6:00 PM. It describes a Play-based approach, with after-school care, full-time care, infant care and pre-k. It says it provides meals.
New York State Office of Children and Family Services made 21 visits in the last 3 years and cited 36 rules across 16 of them. The visit list, in the state's words, is below.
InfantsPreschool / pre-KBefore- and after-schoolSummer campMeals providedAccepts child care subsidy
Ages served: infants, toddlers, preschoolers and school-age children
6 wk
6 mo
1
2
3
4
5
6
8
10
12 yr
Ask when you call: rates, current openings and staff-to-child ratio.
- Type
- Child care center
- Ages
- Infants, toddlers, preschoolers and school-age children
- Hours today
- 7:00 AM to 6:00 PM
- Licensed capacity
- 287 children
Hours
Hours
| MondayToday | 7:00 AM to 6:00 PM |
|---|---|
| Tuesday | 7:00 AM to 6:00 PM |
| Wednesday | 7:00 AM to 6:00 PM |
| Thursday | 7:00 AM to 6:00 PM |
| Friday | 7:00 AM to 6:00 PM |
| Saturday | Not listed |
| Sunday | Not listed |
Programs
Programs and care
| Ages | Infants, toddlers, preschoolers and school-age childrenFrom the state license. It lists: 6 weeks up to 12-years-old |
|---|---|
| Programs | After-school care, full-time care, infant care, pre-k, preschool, summer camp and toddler care |
| Approach | Play-based |
| Enrichment | STEM activities, art and music |
| Staff | Certified Teachers |
| Daily life | Meals provided; Snacks provided |
| Safety | Outdoor playground |
| Assistance it accepts | DSS subsidy |
| More | Founded 1987 |
| Licensed capacity | 287 childrenFrom the state license |
Cost
Tuition and costs
Volunteers of America of Western New York has not listed its tuition. For comparison, full-time infant care at a child care center in Monroe County has a median price of $289 a week (U.S. Department of Labor, 2022).
Ask the daycare for its ratesIt has not listed its tuition. The county medians below are a starting point.
Infant
Center$289
Home daycare$200
Toddler
Center$275
Home daycare$200
Preschool
Center$255
Home daycare$198
School age
Center$215
Home daycare$180
State record
Inspection reports for Volunteers of America of Western New York
License
- Status
- Licensed and operating
- License type
- Licensed Day Care Center
- Capacity
- 287 children
- Ages
- Infants, toddlers, preschoolers and school-age children
- First licensed
- 1998
- License number
- #43997
Summary
21 visits in the last 3 years · Last visit Aug 13, 2026: 3 rules cited
Rules cited on 17 of 21 visits · 36 rules in all
- Supervision and ratios 9
- Discipline and child guidance 8
- Staff training and qualifications 5
- Records and paperwork 5
- Safety and hazards 3
- Health, medication and illness 2
- Background checks 1
- Safe sleep 1
- Building, equipment and play areas 1
- Other rules 1
For comparison: 79% of New York daycares had at least one rule cited in the last 3 years; the typical daycare had 4.
A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
Own this daycare? Add your response to the state record
See all 24 visits
Aug 13, 2026Inspection3 rules cited
418-1.15(c)(7) The program must maintain on file at the child day care center, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: copies of current staff and volunteers health statements;
418-1.13(b)(1) Child day care centers must review and evaluate the backgrounds of all applicants for staff and volunteer positions. All applicants whose backgrounds must be checked are required to provide the following: a statement or summary of the applicant's employment history including, but not limited to, any relevant child-caring experience;
418-1.11(h)(1)(i) The program must immediately call 911 for children who require emergency medical care and also must: obtain written consent at the time of admission from the parent which authorizes the program to obtain emergency health care for the child;
May 14, 2026Complaint investigation2 rules cited
418-1.8(b) The child day care center must employ staff who will promote the physical, intellectual, social, cultural and emotional well-being of the children.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
May 12, 2026Complaint investigation1 rule cited
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
- Mar 11, 2026InspectionNo rules cited
Nov 13, 2025Inspection1 rule cited
418-1.15(b)(23) Upon termination or resignation of the director:
- Aug 18, 2025InspectionNo rules cited
Aug 15, 2025Complaint investigation7 rules cited
418-1.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,
418-1.13(a)(1) Staff and volunteers must be mature, of good character and possess suitable personal qualifications.
418-1.10(c) In accordance with the provisions of Sections 413 and 415 of the Social Services Law, child care center staff must immediately report any suspected incidents of child abuse or maltreatment concerning a child receiving child care to the Statewide Central Register of Child Abuse and Maltreatment, or cause such a report to be made, when such staff have reasonable cause to suspect that a child coming before them in their capacity as child care center workers is an abused or maltreated child. This must be done in the following manner:
418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law.
418-1.9(j) Corporal punishment is prohibited. For the purposes of this Subpart, the term corporal punishment means punishment inflicted directly on the body including, but not limited to, physical restraint, spanking, biting, shaking, slapping, twisting or squeezing; demanding excessive physical exercise, prolonged lack of movement or motion, or strenuous or bizarre postures; and compelling a child to eat or have in the child's mouth soap, foods, hot spices or irritants or the like.
418-1.9(b) The staff must use acceptable techniques and approaches to help children solve problems.
418-1.8(b) The child day care center must employ staff who will promote the physical, intellectual, social, cultural and emotional well-being of the children.
Jun 17, 2025Complaint investigation2 rules cited
418-1.8(p)(1) No child can be released from the child day care center to any person other than his or her parent, a person(s) currently designated in writing by such parent to receive the child, or another person authorized by law to take custody of a child.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
Mar 12, 2025Complaint investigation3 rules cited
418-1.9(j) Corporal punishment is prohibited. For the purposes of this Subpart, the term corporal punishment means punishment inflicted directly on the body including, but not limited to, physical restraint, spanking, biting, shaking, slapping, twisting or squeezing; demanding excessive physical exercise, prolonged lack of movement or motion, or strenuous or bizarre postures; and compelling a child to eat or have in the child's mouth soap, foods, hot spices or irritants or the like.
418-1.8(b) The child day care center must employ staff who will promote the physical, intellectual, social, cultural and emotional well-being of the children.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
Feb 24, 2025Complaint investigation2 rules cited
418-1.8(n) The use of any type of personal electronic media device for social or entertainment purposes, including but not limited to, listening to music on headphones, playing screen games, surfing the internet, sending e-mails, or making personal calls while supervising children is prohibited. The use of mobile phones is permitted as necessary to promote the children's safety and ensuring the orderly operation of the program.
418-1.7(h)(1) Television and other electronic visual media must be turned off when not part of a planned developmentally appropriate program activity.
Show 14 earlier visits
- Jan 6, 2025InspectionNo rules cited
Dec 27, 2024Complaint investigation1 rule cited
418-1.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,
Sep 27, 2024Complaint investigation2 rules cited
418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
- Sep 25, 2024InspectionNo rules cited
Sep 10, 2024Complaint investigation1 rule cited
418-1.11(b)(9) Consumption of or being under the influence of an illegal drug by any staff person or volunteer is prohibited during child day care hours.
Aug 9, 2024Complaint investigation1 rule cited
418-1.9(b) The staff must use acceptable techniques and approaches to help children solve problems.
Jul 18, 2024Complaint investigation3 rules cited
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
418-1.7(q) Cribs, bassinets and other sleeping areas for infants through 12 months of age must include an appropriately sized fitted sheet, and must not have bumper pads, toys, stuffed animals, blankets, pillows, wedges or infant positioners. Wedges or infant positioners will be permitted with medical documentation from the child's health care provider.
418-1.5(a) Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
Jun 10, 2024Complaint investigation3 rules cited
418-1.15(b)(14)(ii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,
418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
Mar 1, 2024Inspection1 rule cited
418-1.15(b)(14)(iii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious injury,
Mar 1, 2024Complaint investigation1 rule cited
418-1.15(b)(14)(iii) The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious injury,
Dec 1, 2023Inspection3 rules cited
418-1.4(h) The director or a designated qualified staff member must conduct monthly inspections of the premises to observe possible fire or safety hazards. Any such hazard must be corrected immediately.
418-1.4(e) All fire suppression equipment and systems must be tested and maintained in accordance with the applicable requirements of the Fire Code and Building Code of New York State or other applicable fire and building codes when the Fire Code and Building Code of New York State is not applicable.
418-1.4(b)(4) The program must maintain on file a record of each evacuation drill conducted, using forms furnished by the Office or approved equivalents.
Oct 31, 2023Inspection3 rules cited
418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
418-1.5(a) Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
Oct 31, 2023Inspection3 rules cited
418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
418-1.5(a) Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
Oct 31, 2023Complaint investigation3 rules cited
418-1.10(a) Any abuse or maltreatment of a child is prohibited. A day care center must prohibit and may not tolerate or in any manner condone an act of abuse or maltreatment by an staff, volunteer or any other person. An abused child or maltreated child means a child defined as an abused child or maltreated child pursuant to Section 412 of the Social Services Law.
418-1.8(a) Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
418-1.5(a) Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
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FAQ
Questions about Volunteers of America of Western New York
Is Volunteers of America of Western New York licensed?
Yes. New York State Office of Children and Family Services lists it as licensed and operating, first licensed September 28, 1998.
When was Volunteers of America of Western New York last inspected?
New York State Office of Children and Family Services lists the most recent visit on August 13, 2026, with 3 rules cited. It lists 21 visits in the last 3 years.
Has Volunteers of America of Western New York had rules cited by the state?
Yes. Inspectors cited 36 rules across 17 of 21 visits in the last 3 years. For comparison: 79% of New York daycares had at least one rule cited in the last 3 years; the typical daycare had 4. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
How many children can Volunteers of America of Western New York care for?
287, the licensed capacity on the state record. It is licensed to serve infants, toddlers, preschoolers and school-age children.
What are Volunteers of America of Western New York's hours?
Monday to Friday, 7:00 AM to 6:00 PM. Holiday hours can differ.
How much does Volunteers of America of Western New York cost?
It has not listed its tuition. Call (585) 402-7220 to ask.
What is Volunteers of America of Western New York's phone number?
(585) 402-7220.
Where is Volunteers of America of Western New York?
214 Lake Ave, Rochester, NY 14608. The nearest other daycare we list is Gentle Touch Day Care at Ark of the Covenant, 0.3 miles away.