Tutor Time Childcare Learning Center - Newark

8U License Renewal

“Ensure annual renewal application materials are received 60 days prior to the expiration of the current license. Tutor Time's due date is August 31st, application was received after this date.”

Correction date in the state record: Sep 3, 2025

OCCL Standards Complaint (Substantiated)

“On July 31, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision after a child exited the classroom through a classroom door leading to the playground while a teacher was changing diapers. An investigation was conducted on August 4, 2025. Based on the findings, this complaint is substantiated. Administrator #1 confirmed Child #1 left the classroom through the exit and was located by Staff #1, who saw the child s head pass the windows positioned next to the door. Staff #1 immediately brought the child back inside and reported the incident to the designated center management team, as Administrator #1 was on vacation that day. An additional concern identified during the investigation also identified was the program s failure to notify OCCL within 24 hours of an incident involving a missing child, as required by DELACARE regulations. LS #1 addressed this with Administrator #1 and provided technical assistance on the importance of promptly reporting regulatory violations to the assigned Licensing Specialist.”

OCCL Standards Complaint (Substantiated)

“On July 18, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision after a child was found in a closed classroom without their assigned teachers. An investigation was conducted on July 23, 2025. Based on the findings, the complaint is substantiated. Administrator #1, Staff #1, and Staff #2 all confirmed Child #1 left their classroom and entered a closed classroom. While Staff #2 was present in the room, they are a member of the housekeeping staff and do not hold a DEEDS Early Learning certificate. The teaching staff, who were responsible for supervising Child #1, were unaware the child had left the classroom until the child was returned. An additional concern identified during the investigation was the program s failure to notify the Office of Child Care Licensing (OCCL) within 24 hours of an incident involving a missing child, as required by regulation. LS #1 discussed this issue with Administrator #1 and provided technical assistance on the importance of reporting regulatory violations to the assigned Licensing Specialist in a timely manner.”

OCCL Standards Complaint (Substantiated)

“On July 18, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision after a child was found in a closed classroom without their assigned teachers. An investigation was conducted on July 23, 2025. Based on the findings, the complaint is substantiated. Administrator #1, Staff #1, and Staff #2 all confirmed Child #1 left their classroom and entered a closed classroom. While Staff #2 was present in the room, they are a member of the housekeeping staff and do not hold a DEEDS Early Learning certificate. The teaching staff, who were responsible for supervising Child #1, were unaware the child had left the classroom until the child was returned. An additional concern identified during the investigation was the program s failure to notify the Office of Child Care Licensing (OCCL) within 24 hours of an incident involving a missing child, as required by regulation. LS #1 discussed this issue with Administrator #1 and provided technical assistance on the importance of reporting regulatory violations to the assigned Licensing Specialist in a timely manner.”

OCCL Standards Complaint (Substantiated)

“On May 19, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to follow and complete a Medication Administration Record (MAR) for the use of Mylicon Gas Drops, failure to adhere to an infant feeding schedule, issues related to inadequate supervision, and lack of respectful communication in response to parent inquiries. An investigation was conducted on May 29 and May 30, 2025. Based on the findings, this complaint is substantiated for failure to properly follow and complete the MAR for administering Mylicon Gas Drops. Communication records from the Sprout About application indicate Administrator #1 informed Parent #1 of Staff #3 administering the gas drops prior to feeding, contrary to the instructions outlined in the MAR and the physician s directive, which specified post-feeding administration. Administrator #1 also acknowledged the MAR was not present in the classroom, preventing staff from referencing the required documentation to ensure correct administration procedures. There is no evidence to substantiate this complaint regarding failure to follow infant feeding schedules. Administrator #1 provided Licensing Specialist (LS) #1 with Child #1 s May Infant Feeding Schedule along with screenshots from the Tutor Time Sprout About application, which verify foods listed on the schedule were served to Child #1 as outlined. There is no evidence to substantiate this complaint regarding concerns of a lack of supervision. The design of the Infant One and Two classrooms supports continuous supervision, even during routine care activities conducted in the central care area. LS #1 directly observed a staff member changing a diaper while maintaining visual supervision of the classroom. District Manager #1 reviewed available video footage and reported no concerns related to insufficient supervision. There is no evidence to substantiate this complaint regarding a lack of respectful communication. Parent #1 submitted screenshots from the S prout About application showing staff responses to inquiries, confirming appropriate and timely communication occurred.”

OCCL Standards Complaint (Substantiated)

“On May 8, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding their child being fed another child s bottle of breast milk. An investigation was conducted on May 16, 2025. Based on the findings of this investigation, this complaint is substantiated because Administrator #1 reported they were the staff member who fed Child #1 the wrong bottle. Administrator #1 saw the bottle cap with Child #1 s name on it, but did not verify Child #1 s name was on the bottle. When Staff #1 told Administrator #1 about Child #1 receiving the wrong bottle, Administrator #1 immediately took the bottle and confirmed it had Child #2 s name. Administrator #1 contacted both the families of Child #1 and Child #2. Administrator #1 also reviewed the policy of placing bottle caps in the children s bags once removed from a bottle.”

OCCL Standards Complaint (Substantiated)

“On March 25, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding concerns about the administration of breast milk to an infant it was not intended for. An investigation was conducted on April 1, 2025. Based on the findings of this investigation, the complaint is substantiated, as Administrator #1 confirmed the incident, provided corrective action documentation to Licensing Specialist (LS) #1, and communicated the situation to the families involved. As a result of the incident, Staff #1 was reassigned to another age group, and all staff members were re-trained on the program s infant feeding policies and procedures.”

OCCL Standards Complaint (Substantiated)

“On December 18, 2024, a complaint was called in to the Office of Child Care Licensing (OCCL) regarding allegations of lack of supervision and failure to provide an accident/injury report upon learning of an injury. An investigation was conducted on January 9, 2025. This complaint is substantiated for lack of supervision, as Administrator #1 stated video footage revealed staff members were either in the bathroom or near the counter area and not actively engaged with child interactions in the vicinity of the tent where the incident occurred. There is no evidence to substantiate this complaint for failure to provide an injury report at the time of the incident or within one business day. Parent #2 inquired with Administrator #1 on December 17, 2024, about not receiving an injury report for the incident which occurred on December 16, 2024. An injury report was subsequently provided on December 17, 2024, which is within one business day. Another report was issued on December 19, 2024, after sufficient details were obtained from the video footage.”

61U Diapering and Soiled Clothing

“Ensure that Diaper Changing Procedures are present in all classroom bathrooms. Two's Room needed a posted procedure.”

Correction date in the state record: Oct 11, 2024

49U Indoor Space

“Ensure that all trash cans have foot operated covers. Multiple trash cans throughout the facility were observed with the lids off and next to the trash can. The NC was corrected at the visit by the administrator, however, ensuring that staff keep the lids on throughout the day needs attention.”

Corrected during the visit

45U Hazardous Materials

“Ensure that all classrooms have appropriate cleaners present and labeled. Toddler 2 needed Bleach Water. Ensure that Radon Levels are tested within the facility every 5 years. Current Radon Results expired in August 2024.”

Corrected during the visit

40U Child Files

“Ensure that all child files are completed. - Health Appraisals--Child #2, 3, 11, 17, 18 - Current Immunizations--Child #11 - Blood Lead Results--Child #10, 12, 18”

Correction date in the state record: Nov 15, 2024

38U Parents Right to Know

“Ensure that the current Parent's Right to Know is kept and updated as new families inquire about the program.”

Correction date in the state record: Nov 15, 2024

30U Personnel Files

“Ensure that all staff files are complete and up to date. The following is needed: - CPR/First Aid--Staff #2, 3, 6, 7, 8, 10, 14, 19, 22, 23, 25, 26, 27 - Admin of Med--Staff #12, 17, 22, 26 - Training Hours (w/at least 2 in H/S)--Staff #1, 2, 3, 5, 8, 9, 12, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24 - Professional Development Plans--Staff #1, 2, 3, 4, 5, 6, 7, 9, 10, 11, 12, 13, 14 ,15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 - Annual Review of Safe Sleep--Staff #1, 3, 4, 5, 8, 14, 15, 16, 18, 20, 21, 22, 23, 24 - Annual Review of Abuse and Neglect--Staff #1, 3, 5, 8, 14, 15, 16, 18, 20, 21, 22, 23, 24 - Orientation--Staff #2, 4, 6, 8, 11, 13, 17, 19, 25 - OCCL Health and Safety Training--Staff #9, 17, 22 - Personal Information Sheet--Staff #7, 17, 25, 26, 27 - Job Description--Staff #2, 6, 10, 11, 13, 19, 22, 25, 26, 27 - References--Staff #2, 4, 6, 7, 9, 10, 13, 17, 22 - Declaration--Staff #4, 6, 13, 22, 25, 26 - Drug and Alcohol Statement--Staff #4, 6, 13, 22, 25, 26 - Adult Abuse Registry--Staff #25, 27 - Health Appraisal/TB Screener--Staff #6, 7, 10, 13, 17, 22, 26, 27 - Release of Employment--Staff #6, 13 - Service Letters (if no previous work history or work history related to education/health field, 2 additional references needed)--Staff #4, 6, 13, 25, 27”

Correction date in the state record: Nov 15, 2024

28U General Qualifications

“Ensure that staff members have current Eligibility Letters. Staff #24 needs to be reprinted, (x--9/2024)”

Correction date in the state record: Oct 11, 2024

OCCL Standards Complaint (Substantiated)

“On May 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to adhere to diaper-changing procedures and playground hazards. An investigation was conducted on June 4, 2024. This complaint is substantiated because Administrator Bridgitte Minks stated Child #1 did not have their pull-up changed while in care on May 20, 2024. This complaint is substantiated because there is peeling paint and canopy discoloration from mildew on the playground. The ground and plastic play structures did not have any observable hazards.”

20U Positive Behavior Management

“On Friday, May 24, 2024, a staff member in the Toddler 3 classroom was observed on camera by [name] and two other staff members, moving children by one arm. This action occurred four separate times within 20 minutes. The staff person was suspended that afternoon, indefinitely, pending the Center's internal investigation. As a result of the internal investigation, the staff member's employment with Tutor Time was terminated as corrective action.”

Correction date in the state record: Jun 6, 2024

OCCL Standards Complaint (Substantiated)

“On October 18, 2023, the Office of Child Care Licensing (OCCL) received a call from Administrator Brigitte Minks self-reporting an incident that occurred at their center. This incident was also called into the Child Abuse and Neglect Report Line and was screened out by the Institutional Abuse Unit (IAU) but referred to OCCL for investigation. Video footage of this incident was reviewed by Administrator Minks, District Manager [name], Licensing Supervisor [name], and LS Brady via Microsoft TEAMS on October 24, 2023. This complaint is substantiated for improper discipline because Staff #1 was observed holding Child #1 by his arm and leaving a mark. Staff #1 was suspended immediately after Administrator Minks was made aware of the incident, and Staff #1 s employment was then terminated upon review of the video footage. LS Brady received a copy of the termination letter provided to Staff #1.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on January 30, 2024, regarding incorrect staff-to-child ratios in the three-year-old classroom. An investigation was conducted on February 2, 2024. This complaint is substantiated for incorrect staff-to-child ratio based on staff interviews and documentation received. Four staff members interviewed, including Administrator Brigitte Minks, stated they had incorrect staff-to-child ratio in the opening Preschool 1 classroom. Based on the attendance records viewed, there were three days when the staff-to-child ratio in the opening Preschool 1 classroom was incorrect.”

53U Outdoor Area

“Ensure grounds are maintained and in safe condition. Please send picture of large nails in plastic boarder is in ground and even to top of plastic boarder”

Correction date in the state record: Sep 29, 2023

40U Child Files

“Ensure Child files are complete. Child #14 need blood lead screening. send to OCCL when complete.”

Correction date in the state record: Oct 6, 2023

38U Parents Right to Know

“Provide Parent Right to Know log for annual review. Send to OCCL when complete.”

Correction date in the state record: Oct 3, 2023

30U Personnel Files

“. Staff # 1,6,7,13,16,17,18,19 need to complete CPR, First Aid. Send to OCCL when complete. Staff #4 needs 9.5 training hours. Send to OCCL when complete. Staff #3,7,10,14,16,17,18,19 need professional development plans. Send to OCCL when complete. Staff #3,10,14,16,17 need orientation forms filled out and signed. Send to OCCL when complete. Staff #5,8,9,10,11,14,16,17 need OCCL's 7 hour Health & Safety course. Send to OCCL when complete. Staff #3,7,15,19 need an application or resume. Send to OCCL when complete. Staff #3,4,7,14 16,17,18,19 need job descriptions. Staff #5 needs 5 references or 2 service letters. Staff #14 needs 2 service letters, or 5 references. Staff 16 needs 2 service letters or 5 references. Staff #17 needs 2 service letters or 5 references after 2 attempts have been made to obtain service letters. Staff #18 needs 3 more letters of reference. Staff #19 needs 2 service letters, or 5 letters of reference. Send all to OCCL when complete. Staff #17 needs to be determined eligible in the system. Provide attempts to OCCL and let OCCL know when eligibility letter is obtained. Staff #3,20,16,17,18, 19 need Health Appraisals and TB determination. Send to OCCL when complete.”

Correction date in the state record: Oct 24, 2023

27U Ratios, Group Size, and Supervision

“Ensure supervision and direct observation of children is provided at all times. Please send OCCL staff communication and review of use of bathroom outside of classroom”

Correction date in the state record: Oct 24, 2023

20U Positive Behavior Management

“Ensure staff use prevention strategies, appropriate redirection, rather than restraint and positive developmentally appropriate methods of behavior supports. Staff #4 was observed not following behavior policy. Staff #4 pulled child's arm to move him. Send OCCL staff communication documenting review of video and write up if appropriate.”

Correction date in the state record: Oct 24, 2023

65U First Aid Kits

“First Aid Kit needs to be complete and have all required items. This was corrected at the visit.”

Corrected during the visit

63U Administration of Medication

“Administration of Medication Written permission from the child's parent is needed for administering non-prescription medication such as diaper cream, sunscreen, as well as prescription medication. Child #1,8,11,15,16,20,21,24,25,26 all need (MAR) forms filled out. Send to OCCL when completed. Prescription Medication must be in it's original box, or container and labeled wit instructions from the doctor. Child #1 needs inhaler in it's original box. Send a picture to OCCL when received.”

Correction date in the state record: Oct 10, 2022

57U Equipment

“Equipment Ensure cushions on buggy are free from mold. Remove or replace cushions on Infant Buggy. Send pictures to OCCL when complete.”

Correction date in the state record: Oct 10, 2022

56U Sleeping Accommodations and Safe Sleep Environments

“Napping Equipment needs to be labeled, and or provide a number chart system.. Mats were not labeled in the Pre-School 1 classroom, as well as in the Toddler II classroom. Send pictures to OCCL when completed.”

Correction date in the state record: Sep 19, 2022

53U Outdoor Area

“Ensure all outdoor areas are compliant with Regulations. Fencing requirements are not met. All gates need to be self-latching. Send pictures to OCCL when completed. School Age Playground 3 had sharp areas around fence with wires that are a hazard. Send Pictures to OCCL when complete. Ensure nails on gazebo railing are not a hazard. Send pictures to OCCL when nails are not exposed. Fall Zone's need to be covered on all playgrounds. Ensure mulch is not kicked up near the swing area. Send pictures to OCCL when mulch is delivered, and areas are compliant with fall zone Regulations. Ensure all hazards are removed from outdoor play areas. All playgrounds had exposed wires, sharp edges around base of sheds and were sharp. Shed handle was broken, and unable to lock. Holes were dug and are a tripping hazard. Roots are exposed on playgrounds. Fall zones are not meeting the DELACARE Regulations. Shed on Playground 1 had mold, ants, infested with bugs and toys also had mold. Ensure toys are power washed and free from mold. Remove all broken planters. Send pictures to OCCL when complete. Shed has sharp edges around base. Send Pictures to OCCL when repaired. Shed was unable to lock. Send to OCCL when complete. Fill all holes with fill dirt. Send to OCCL when complete. Trim all trees hanging down inside playground. Send to OCCL when complete. Cover all roots on the playground that are tripping hazards. Send to OCCL when complete. Equipment outside-Little Tikes climbing equipment needs to be power washed. Shed on Pre-School 1 had toys covered in mold and bugs. Remove and throw away all old toys that are damaged and coved in mold. Balls on outside playground 1 had mold. Toss any toys with mold.”

Correction date in the state record: Oct 10, 2022

43U Children's Attendance

“Ensure attendance is kept at all times throughout the day. Child #2 was a new student, was not signed in to the classroom, and staff in the room were unaware of the child's name. Send one week's worth of attendance to OCCL for classroom Two's (1year old room)”

Correction date in the state record: Oct 10, 2022

41U Child Health Appraisal

“Ensure all children enrolled have a current Health Appraisal Child #25 and Child #26 need a current Health Appraisal including Lead Lab Level Results. Send to OCCL when complete. Ensure all children in care over the age of 12months- School Age have Lead Lab Results. Child #3,17, 24, 30 need Lead Lab Level Results. Send to OCCL when completed.”

Correction date in the state record: Oct 19, 2022

30U Personnel Files

“Personnel Files Ensure all personnel files are complete. Staff #1,4 need a professional development plan, annual review of safe sleep, and annual review of abuse and neglect. Staff #2 needs CPR, First Aid, a professional development plan, and annual review of safe sleep. Staff 3 needs annual review of safe sleep, and a professional development plan. Staff #4 needs administration of medication, a professional development plan, annual review of safe sleep, and annual review of child abuse & neglect. Staff #5 needs a professional development plan. Staff #6 needs CPR, First Aid, and annual review of Safe Sleep. Staff #7 needs training hours- this is non-determined at this time but will be non-compliant if not received by 10-10-22. Staff #7 also needs Helath & Safety hours, a professional development plan, annual review of safe sleep, annual review of abuse & neglect. Staff #8 New Hire- needs a witness for Declaration, and a Health Appraisal & TB. Staff #9 needs a job description, and a Health Appraisal & TB. Staff #10 needs a professional development plan, annual review of safe sleep, annual review of abuse & neglect. Staff #11 needs CPR, First Aid, Administration of Medication, a professional development plan, job description, references, and a Health Appraisal & TB Staff #12 needs a professional development plan, annual review of abuse & neglect, references. Staff #13 New Hire - Professional Development Plan is not filled out. Needs Orientation. Staff #14 Needs CPR, First Aid, References, and a Health Appraisal & TB Staff #15 needs CPR First Aid, Administration of Medication, Professional Development Plan, References, and a Health Appraisal & TB. Staff #16 needs CPR, First Aid, Administration of Medication, a job description, Drug/alcohol Statement, and Health Appraisal & TB. Staff #17 needs CPR, First Aid, Administration of Medication, a Professional Development Plan, and Health Appraisal & TB Staff #18 needs a Professional Development Plan Staff #19 needs CPR, First Aid, and a Health Appraisal & TB Staff #20 needs a Professional Development Plan, annual review of Abuse & neglect Staff #21 needs CPR, First Aid, a Professional Development Plan, and annual review of Abuse & Neglect Staff #22 needs a Professional Development Plan, an Annual Review of Abuse & Neglect. Staff #23 needs a Professional Development Plan Staff #24 needs Administration of Medication Certification, and a Health Appraisal & TB Staff #25 needs Annual Review of Abuse & Neglect. Staff #26 needs Administration of Medication Certification, a Professional Development Plan, a Job Description, Fingerprinting ELIG ( Waiting on MD Out of State) Health Appraisal & TB. Staff #27 needs a Professional Development Plan, and Annual Review of Abuse & Neglect. Staff #28 needs Administration of Medication Certification, A Professional Development Plan, and Health Appraisal & TB. Staff #29 needs Health Appraisal & TB Send to OCCL when all files are Complete”

Correction date in the state record: Nov 29, 2022

72U Feeding of Infants

“Feeding of Infants Ensure all infants in care have a monthly infant feeding schedule filled out and signed by parents. Send to OCCL when received for Child #5,7,18, 19. OCCL received infant feeding schedules for Child # 4,8,9,10,11,12,13,14,20,21 on 9-15-22, after the visit from 9-14.”

Correction date in the state record: Oct 10, 2022

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on May 27, 2022, regarding Tutor Time Learning Center that was initially screened-in by Institutional Abuse (IA) for investigation, and has since been abridged. This complaint is substantiated because Staff #1 restrained Child #1. Staff in the room should have called for support when strategies in place for behaviors were not working.”

OCCL Standards Complaint (Substantiated)

“On April 4, 2022, OCCL received a complaint report regarding staff not interacting with toddlers as required, outdoor play not being provided as required, as well as water not always being available and supplied to children as required. An investigation began on April 6, 2022, and concluded on April 14, 2022. This complaint is substantiated for failure to interact with children as required, failure to provide outdoor play, and failure to ensure water is always available based on observations reviewed by OCCL staff that was provided by the center on April 14, 2022. Additional concerns noted were improper discipline because a staff pushed a child into a chair for snack time and pulled a child s arm to remove the child from a shelf.”

OCCL Standards Complaint (Substantiated)

“OCCL received a complaint on March 8, 2022, regarding Tutor Time Learning Center that was initially accepted by IA for investigation and has since been abridged. The complaint alleged that a staff member scratched a child for not listening and that the center could provide no explanation for the scratch. On March 1, 2022, [name] from Tutor Time Child Care Learning Center notified OCCL about an incident that occurred at the center on February 25, 2022. [name] stated that Staff #1 failed to complete an injury report for Child #1 s injuries and did not notify Staff #2 of the rough play injury so she did not notify the parent. An investigation began on March 1, 2022, and concluded March 11, 2022. This complaint is substantiated for failing to provide notification of an injury because a staff did not notify a parent that an injury occurred while the child was wrestling/roughly playing with another child because another staff did not communicate this information to that staff when assuming care. The injury report was not provided within one business day as required. In addition, both staff members believed the child was scratched at home because one staff failed to complete a health observation upon the child s arrival to the center and the other staff did not check the health observation to determine if the child arrived with the scratch. There is no evidence to substantiate that a staff member scratched a child for not listening.”

OCCL Standards Complaint (Substantiated)

“On January 27, 2022, OCCL received a complaint regarding the center serving expired food and a staff member making inappropriate statements to a child regarding the consequences of eating expired food. An investigation was conducted on February 3, 2022. This complaint is substantiated for serving expired food and for a staff not modeling respectful communication to a child because the administrator confirmed both regulations were violated.”