Tutor Time Child Care Brandywine

28U General Qualifications

“A licensee shall ensure a staff member is fingerprinted and the licensee has received an eligibility determination before the start of employment. Staff #1 was working in the classroom prior to receiving eligibility results for a comprehensive background check. This was corrected when Staff #1 resigned - have current administrative staff review DELACARE Regulation 28, sign an acknowledgement of understanding, and send to OCCL by September 30, 2026.”

Correction date in the state record: Sep 3, 2026

20U Positive Behavior Management

“A licensee shall ensure children are only restrained if the child or others are in imminent danger or are a risk to themselves or others. Staff #1 restrained Child #1 and placed them onto their cot multiple times in an attempt to have Child #1 be still and lay on their cot during nap time; ensure a child who has not fallen asleep within 30 minutes of nap time is permitted to do a quiet activity for the remainder of nap time. Have administrative staff review initial new-hire orientation practices, especially regarding policies on handling difficult behaviors, nap time expectations, and when to ask for help from others with behaviors. Write an action plan going forward on new-hire training in these areas and send to OCCL by September 30, 2026.”

Correction date in the state record: Sep 3, 2026

28U General Qualifications

“Ensure all staff members are fingerprinted within 5 days of their 18th birthday. Staff #14 needs to be fingerprinted, and an eligibility letter needs to be on file before returning to work.”

Correction date in the state record: Feb 4, 2026

24U Staff Qualifications

“Ensure all staff members have DEEDS certificate on file before being left alone with children. Staff #7 was alone with Toddlers 1”

Correction date in the state record: Apr 7, 2026

38U Parents Right to Know

“Ensure all tours/program inquiries receive/sign the Parents' Right to Know statement and log.”

Corrected during the visit

30U Personnel Files

“Ensure staff files are complete. The following is needed: - Professional Development Plans--Staff #1-16. - Annual Review of Safe Sleep--Staff #1-5, 8-16. - Annual Review of Abuse and Neglect--Staff #1-5, 8-16. - Orientation--Staff # 6, 7, 13-16. - OCCL Health and Safety Training--Staff #6, 7, 13-16. - Application/Resume/Sheet--Staff #13-16. - Job Description--Staff #6, 13-16. - References--Staff #6 (1), Staff # 13-16 (4). - Declaration--Staff #6, 13, 14, 16. - Drug/Alcohol Acknowledgment--Staff #6, 13, 14, 16. - Adult Abuse Registry Check--Staff #13, 15. - Health Appraisal & Tb Screener-- Staff #6, 7, 13-16. - Release of Employment--Staff #6, 13-16. - Service Letters--Staff #6, 7, 13-16. -Training Hours--Staff #3(2), #4 (13.5), #6(4), #7(16), #8(9.5), #11(13), #12(3.25)”

Correction date in the state record: Apr 7, 2026

72U Feeding of Infants

“Ensure all Infants in Infant 1 and 2 have updated Monthly Infant Feeding Schedules.”

Correction date in the state record: Mar 20, 2026

66U Emergency Planning

“Ensure all classrooms have Evacuation Routes posted. Toddler 1 and Infant 1 need postings.”

Correction date in the state record: Feb 9, 2026

61U Diapering and Soiled Clothing

“Ensure diaper changing procedures are posted in Toddler 1 & 2.”

Correction date in the state record: Feb 9, 2026

59U Hand Washing

“Ensure Toddler 1/2 are hand washing when appropriate, and the bathroom is accessible.”

Correction date in the state record: Feb 9, 2026

57U Equipment

“Ensure Toddler 1 has enough language/literacy materials.”

Correction date in the state record: Jan 20, 2026

49U Indoor Space

“Ensure indoor spaces are well maintained: - Pre-K 1--Repair the corners in the dramatic play area and behind the trash can (exposed drywall) - Preschool--Clean/Dust Cubbies and Remove the tape residue. Closet doors need to be repaired/replaced.”

Correction date in the state record: Feb 9, 2026

40U Child Files

“Ensure Child Files are complete. The following is needed: - Health Appraisal/Immunization Record--Child #4-7, 11, 12, 14. - Blood Lead Screener Results--Child #4, 6, 7, 8, 9. - Developmental Plan/Assessment--Child #1-14.”

Correction date in the state record: Apr 7, 2026

OCCL Standards Complaint (Substantiated)

“On October 23, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of a lack of supervision and a failure to provide accident/injury reports or properly notify parents of an injury. An investigation was conducted on October 29, 2025. Based on the investigation, the complaint is substantiated for failure to provide accident/injury reports or to properly notify parents of an injury. Administrator #1 stated Staff #1 did not follow Tutor Time s procedures for documenting injuries which had been reviewed during a professional development training the previous week. Parent #1 was notified of Child #1 s injury via phone but did not receive an injury report at pick-up. As a result of this failure to follow program procedures, Staff #1 s employment was terminated effective October 29, 2025. There is no evidence to substantiate the allegation of a lack of supervision. Staff #1 did not leave the classroom unsupervised to change a child s diaper, as the changing table is located within the classroom but separated from the play area by a Dutch door. LS #1 conducted a classroom walkthrough and verified supervision can be maintained while utilizing the changing table.”

OCCL Standards Complaint (Substantiated)

“On August 4, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, and concerns about the HVAC system not functioning properly. An investigation was conducted on August 4, 2025. Based on the findings of the investigation, the complaint is substantiated for improper discipline. Licensing Specialist (LS) #1 reviewed video footage showing Staff #3 lifting Child #1 off the ground by grabbing Child #1 under one arm. Staff #3 received a formal written warning from center administration and is being required to complete retraining through the Tutor Time training platform. There is no evidence to substantiate the complaint regarding failure to maintain classroom temperatures. Staff #1 identified the warmer room conditions before children arrived and, in consultation with Administrator #1, combined the two-year-old and early pre-k classrooms prior to opening. LS #1 inspected the classrooms in question during the visit and recorded temperatures of 69 F and 70 F. The investigation also identified additional concerns. The program did not notify OCCL within 24 hours of an incident involving improper discipline or a utility system failure that disrupted normal operations. The program also failed to notify the child s family regarding a critical incident and other important information related to the child.”

OCCL Standards Complaint (Substantiated)

“On May 2, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of classrooms being left out of staff-to-child ratio for long periods, staff utilizing buggies for periods exceeding thirty minutes, and staff members utilizing AirPods and cell phones in the classroom while working with children. An investigation was conducted on May 9, 2025. Based on the investigation findings, this complaint is substantiated for classrooms being out of the appropriate staff-to-child ratio. Administrator #1 and all three interviewed staff members confirmed ongoing challenges with maintaining ratios, particularly during morning drop-off when child attendance temporarily exceeds available staffing. Although these periods are generally brief, all parties acknowledged rooms do go out of ratio. Attendance records that were provided to LS #1 indicate several instances of the infant classrooms going over the staff-to-child ratio, including times when no staff were signed into the room at all. This complaint is substantiated for the use of cell phones and similar devices in the classroom. Staff #1, #2, and #3 reported observing staff using AirPods and cell phones during work hours. While some use was described as limited to classroom-related activities, such as playing music, others noted more general phone usage. Administrator #1 confirmed having addressed at least one incident involving a staff member wearing AirPods and stated corrective action was taken immediately. Use of cellphones or AirPods was not observed during this visit. There is no evidence to substantiate this complaint regarding the allegation of children being kept in buggies for more than thirty minutes. Administrator #1 and all three staff members confirmed while buggies are used, particularly during busy morning hours, they are not used for extended periods. All reported that the use of buggies remains within the thirty-minute limit set by OCCL regulations. Additional concerns identi fied through the investigation was the presence of two staff members who had not completed comprehensive background checks for the program. Upon being informed of the oversight, Administrator #1 immediately sent the staff members home until the fingerprinting process could be completed and an eligibility letter issued. Administrator #1 explained the individual was a re-hire and, because their previous employment had ended less than a year ago, they believed re-fingerprinting was not required. The other staff member was fingerprinted for a partner agency and associated with the program until they can get fingerprinted for the facility. Another concern noted was there were four staff members who do not have a DEEDS Early Learning certificate being left alone with children in the infant classroom. An additional concern noted was inaccurate attendance records for both staff and children, on 14 of the 15 records reviewed, either staff or children were not signed out accurately.”

74U Lesson Plans

“Ensure that lesson plans are posted in all classrooms. Infant 1 and Preschool did not have current plans posted. Send evidence of lesson plans for week of 1/13/2025”

Correction date in the state record: Jan 15, 2025

59U Hand Washing

“Ensure all staff and children are washing hands after all diaper changes and bathroom usage. Toddler 1 teacher was observed not washing hands after a diaper change.”

Correction date in the state record: Feb 12, 2025

57U Equipment

“Ensure that there are enough materials present in Toddler 1. The room needs Building/Construction materials, Manipulatives, Books, Dramatic Play.”

Correction date in the state record: Feb 5, 2025

56U Sleeping Accommodations and Safe Sleep Environments

“Cots in Toddler 1/2 MUST BE removed from the bathroom and stored appropriately.”

Correction date in the state record: Feb 5, 2025

53U Outdoor Area

“Repair chainlink fence on playground. It drags on the ground and does not open with ease.”

Correction date in the state record: Feb 10, 2025

49U Indoor Space

“Walls and corners in ALL CLASSROOMS must be repaired and repainted. Any surfaces must be cleanable and there are numerous dry wall patches throughout that are not painted preventing accurate cleaning if needed. The cabinet in Pre-K 2 needs all exposed edges repaired including the baseboard (or remove the structure)”

Correction date in the state record: Feb 17, 2025

45U Hazardous Materials

“Ensure current Radon results are on file. Current results expire 01/2025”

Correction date in the state record: Feb 12, 2025

40U Child Files

“Ensure Child Files are complete: - Child #5 needs Blood Lead - Child #8 needs Health Appraisal/Immunization/Blood Lead”

Correction date in the state record: Feb 12, 2025

30U Personnel Files

“Ensure staff files are complete. - Staff #1-14 need Annual Review of Safe Sleep and Abuse and Neglect. - Staff #1-14 need PD Plans - Staff #6 needs Orientation Record, References, Health Appraisal/TB Screener - Staff #9, 11, 13 need CPR/First Aid”

Correction date in the state record: Feb 17, 2025

24U Staff Qualifications

“Ensure all staff members have DEEDS credentials through DE DOE. Staff #9, 11, 13 and 6 need credentials (#6's start date was 12/4/2024 and app is pending)”

Correction date in the state record: Feb 17, 2025

OCCL Standards Complaint (Substantiated)

“On June 26, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of the HVAC units not working properly, space heaters being used, the facility not notifying OCCL about equipment breakdowns, losing a child s unused medication, choking hazards, and dirty floors. An investigation was conducted beginning July 3, 2024, and concluding July 8, 2024, to investigate this complaint. This complaint is substantiated for not notifying OCCL within one business day in the event of an equipment breakdown that threatens the health and safety of the children in care. Administrator #1 notified OCCL on December 20, 2023, but not on March 8, 2024, or March 13, 2024. This complaint is substantiated for not having standard procedures for handling emergency medication and not having it accessible to multiple staff in the case of an emergency. Three staff members were interviewed in addition to Administrator #1, and they were not clear as to where emergency medications are stored, and the code to unlock the emergency medication was not known amongst all certified staff. Also, when a family was trying to obtain their child s emergency medication when withdrawing from the center, the staff members were unable to locate it right away, and the family had to be called at another time to pick it up once it was located. While the center was using portable heaters, the specific type of unit did not pose a health or safety threat to the children based on their specifications. These units were observed at the time of this visit. There is no evidence to substantiate this complaint for general cleanliness with regard to unvacuumed floors or classroom choking hazards being present. During the walkthrough of the facility, all floors were clean, and no choking hazards were observed. An additional concern noted at the time of the visit was the use of an unauthorized person designated as the individual responsible for day-to-day operations. Staff #1 holds an Early Ch ildhood Intern credential with DEEDS Early Learning; an individual must hold at least an Early Childhood Teacher credential to operate in this role as well as have the signed Training Record on file to operate as the staff member trained in day-to-day operations.”

63U Administration of Medication

“Ensure Medication Administration Records are complete. Child #17,18,20,21 need Medication Administration Records. Send to OCCL when complete.”

Correction date in the state record: Feb 15, 2024

57U Equipment

“Ensure all classrooms have sufficient toys that are clean. Early Preschool needs Science and Math manipulatives. Send a picture of the new items for this classroom to OCCL Other toys were in poor condition. Please replace dramatic play materials as well as large legos.”

Correction date in the state record: Feb 15, 2024

56U Sleeping Accommodations and Safe Sleep Environments

“Ensure sleeping equipment is labeled for all classrooms. send a copy of the list for all classrooms to OCCL. Ensure all children have a top and bottom cover. This was corrected at the visit when the teacher provided the child with an extra blanket.”

Correction date in the state record: Feb 15, 2024

49U Indoor Space

“Ensure electrical chords are not accessible to children in care. This was corrected at the visit when the Director moved the chords so they were not accessible to children in care.”

Corrected during the visit

30U Personnel Files

“Staff #1 needs CPR/First Aid, a professional Development plan, annual review of abuse/neglect, safe sleep OCCL's 7 hour Health and Safety Course and a Health Appraisal. Staff #2 needs CPR/First Aid and 18 training hours. Staff #3 needs 9 training hours Staff #4 needs CPR/First Aid Staff #5 needs CPR /First Aid Staff #6 needs 18 training hours Staff #7 needs CPR/First Aid and OCCL's 7 Hour Health & Safety Course, and a Health Appraisal. Staff #8 needs CPR/First Aid Staff #9 needs CPR/First Aid Staff #10 needs OCCL's 7 hour Health & Safety and two additional references. Staff #11 needs a Health Appraisal Staff #12 needs OCCL's 7 Hour Health & Safety Training, an additional reference, Service Letter, and a Health Appraisal. Staff #13 needs a Health Appraisal Staff #14 Needs OCCL's 7 hour Health & Safety course, one additional reference, and a Health Appraisal. Staff #15 Needs one reference and a Service Letter. Staff #16 needs 18 training hours Staff #17 needs 18 training hours Staff #18 needs 18 training hours Staff #19 needs 18 training hours Staff #20 needs CPR/First Aid”

Correction date in the state record: Feb 15, 2024