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Child care center 

Shepherd's Care Day School

728 Highland Avenue Se, Roanoke, VA 240132.8· 16 reviews
licensed capacity
185
open each week
5 days

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Licensed by the stateInspection record

About

About Shepherd's Care Day School

Shepherd's Care Day School is a licensed child care center in Roanoke, Virginia. It is licensed by the state, for up to 185 children, serving school-age children.

It is open Monday to Friday, 6:30 AM to 6:00 PM.

Virginia Department of Education, Office of Child Care Health and Safety made 28 visits in the last 3 years and cited 44 rules across 14 of them. The visit list, in the state's words, is below.

School-ageAccepts child care subsidyOpens before 7 AM

Ages served: school-age children

From the state license
Ask when you call: rates, current openings, staff-to-child ratio and teacher qualifications.
Type
Child care center
Ages
School-age children
Hours today
Closed today
Licensed capacity
185 children

Hours

Hours

Monday6:30 AM to 6:00 PM
Tuesday6:30 AM to 6:00 PM
Wednesday6:30 AM to 6:00 PM
Thursday6:30 AM to 6:00 PM
Friday6:30 AM to 6:00 PM
SaturdayNot listed
SundayTodayNot listed
From the state license

Programs

Programs and care

AgesSchool-age childrenFrom the state license
Child care subsidyAccepts state child care subsidiesFrom the state license
Licensed capacity185 childrenFrom the state license
A daycare without an item may still offer it; ask.

Cost

Tuition and costs

Shepherd's Care Day School has not listed its tuition.

Ask the daycare for its ratesIt has not listed its tuition.

State record

Inspection reports for Shepherd's Care Day School

License

Status
Licensed and operating
License type
License (Two Year)
Capacity
185 children
Ages
School-age children
License number
#418476
See the state's record

Summary

28 visits in the last 3 years · Last visit Jul 9, 2026: 6 rules cited

Rules cited on 21 of 28 visits · 44 rules in all

  • Health, medication and illness 13
  • Safety and hazards 7
  • Supervision and ratios 6
  • Discipline and child guidance 5
  • Staff training and qualifications 4
  • Food and nutrition 4
  • Records and paperwork 2
  • Background checks 1
  • Building, equipment and play areas 1
  • Other rules 1

For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8.

A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.

Own this daycare? Add your response to the state record

See all 39 visits
  1. Jul 9, 2026Inspection6 rules cited
    • Health, medication and illness

      8VAC20-780-510-P

      “When an authorization for medication expires, the parent shall be notified that the medication needs to be picked up within 14 days or the parent must renew the authorization. The authorization for Medication 4 has been expired for over two months; the medication was on-site during the inspection.”
    • Staff training and qualifications

      8VAC20-780-530-A

      “At least one staff in each classroom or area where children are present shall have a current certification in CPR and first aid. Staff 6 does not have a current certification in CPR and first aid; Staff 6 was the only staff member supervising the children in Classroom 3. Staff 3 does not have a current certification in CPR and first aid; Staff 3 was the only staff member supervising the children in Classroom 11.”
    • Food and nutrition

      8VAC20-780-560-F-4

      “Children three years of age or younger may not be offered foods that are considered to be a potential choking hazard. Fruit cocktail, containing whole grapes, was served to children three years of age and younger, as a component of the lunch.”
    • Health, medication and illness

      8VAC20-780-500-A

      “Staff shall wash their hands with soap and running water before and after a diaper change. Staff 6 did not wash their hands before a diaper change.”
    • Safety and hazards

      8VAC20-780-280-B

      “Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. Classroom 1- there was an unlocked container of Great Value Multiple Purpose Cleaner that was accessible to the children. Classroom 2- the locks on the cabinets under the sink and under the diaper changing table, both of which contained multiple containers of cleaning materials, were unlocked. Classroom 10- there were unlocked containers of cleaning materials on top of a cabinet.”
    • Health, medication and illness

      8VAC20-780-500-B

      “The diapering surface shall be cleaned with soap and water and sanitized after each use. Staff 6 did not sanitize the diapering surface the diapering surface after each use.”
  2. Jul 8, 2026InspectionNo rules cited
  3. May 6, 2026Inspection1 rule cited
    • Discipline and child guidance

      8VAC20-780-410-1

      “The action or threat of physical punishment is forbidden. Staff 1 threatened to have Child 2?s guardian come to the center to physically punish the child.”
  4. Jan 13, 2026Inspection2 rules cited
    • Health, medication and illness

      8VAC20-780-60-A-8

      “A written care plan is required for each child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and steps to be taken in the event of a suspected or confirmed allergic reaction. Child 1 (age 7 months), who has been enrolled for 4 months, has a diagnosed food allergy and did not have written care plan in their record.”
    • Health, medication and illness

      8VAC20-780-500-A

      “Staff shall wash hands with soap and running water before and after a diaper change. Staff 6 did not wash their hands before changing a diaper.”
  5. Nov 21, 2025VisitNo rules cited
  6. Oct 6, 2025Inspection2 rules cited
    • Background checks

      22.1-289.035-B-1

      “The center shall obtain a completed sworn statement prior to the employee’s first day of employment. There was not a completed sworn statement available for Stall 2.”
    • Records and paperwork

      8VAC20-820-120-E-6

      “The licensee shall post the Special Order in a prominent place at each public entrance of the licensed premises of the center. The Special Order was not posted at each public entrance.”
  7. Aug 12, 2025Inspection4 rules cited
    • Health, medication and illness

      8VAC20-780-500-A

      “REPEAT VIOLATION Staff shall wash their hands with soap and running water before a diaper change and before feeding a child. Staff 8 and Staff 9 did not wash their hands before changing a diaper. Applicant 4 did not wash their hands before feeding a child.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “REPEAT VIOLATION In areas used by children of preschool age or younger, electrical outlets shall have protective covers. The electrical outlets in Restroom 1 were uncovered; the restroom is used by children of preschool age.”
    • Safety and hazards

      8VAC20-780-280-B

      “Hazardous substances, such as cleaning materials, shall be kept in a locked place using a safe locking method that prevents access by children. There was an unlocked cabinet, containing various cleaning materials, in Classroom 8.”
    • Safety and hazards

      8VAC20-780-260-A

      “The center shall provide, to the licensing representative, an annual fire inspection report from the appropriate fire official having jurisdiction. The fire inspection was 5 months past due.”
  8. Aug 12, 2025Inspection4 rules cited
    • Health, medication and illness

      8VAC20-780-500-A

      “REPEAT VIOLATION Staff shall wash their hands with soap and running water before a diaper change and before feeding a child. Staff 8 and Staff 9 did not wash their hands before changing a diaper. Applicant 4 did not wash their hands before feeding a child.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “REPEAT VIOLATION In areas used by children of preschool age or younger, electrical outlets shall have protective covers. The electrical outlets in Restroom 1 were uncovered; the restroom is used by children of preschool age.”
    • Safety and hazards

      8VAC20-780-280-B

      “Hazardous substances, such as cleaning materials, shall be kept in a locked place using a safe locking method that prevents access by children. There was an unlocked cabinet, containing various cleaning materials, in Classroom 8.”
    • Safety and hazards

      8VAC20-780-260-A

      “The center shall provide, to the licensing representative, an annual fire inspection report from the appropriate fire official having jurisdiction. The fire inspection was 5 months past due.”
  9. Aug 12, 2025Inspection4 rules cited
    • Health, medication and illness

      8VAC20-780-500-A

      “REPEAT VIOLATION Staff shall wash their hands with soap and running water before a diaper change and before feeding a child. Staff 8 and Staff 9 did not wash their hands before changing a diaper. Applicant 4 did not wash their hands before feeding a child.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “REPEAT VIOLATION In areas used by children of preschool age or younger, electrical outlets shall have protective covers. The electrical outlets in Restroom 1 were uncovered; the restroom is used by children of preschool age.”
    • Safety and hazards

      8VAC20-780-280-B

      “Hazardous substances, such as cleaning materials, shall be kept in a locked place using a safe locking method that prevents access by children. There was an unlocked cabinet, containing various cleaning materials, in Classroom 8.”
    • Safety and hazards

      8VAC20-780-260-A

      “The center shall provide, to the licensing representative, an annual fire inspection report from the appropriate fire official having jurisdiction. The fire inspection was 5 months past due.”
  10. Aug 12, 2025Inspection4 rules cited
    • Health, medication and illness

      8VAC20-780-500-A

      “REPEAT VIOLATION Staff shall wash their hands with soap and running water before a diaper change and before feeding a child. Staff 8 and Staff 9 did not wash their hands before changing a diaper. Applicant 4 did not wash their hands before feeding a child.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “REPEAT VIOLATION In areas used by children of preschool age or younger, electrical outlets shall have protective covers. The electrical outlets in Restroom 1 were uncovered; the restroom is used by children of preschool age.”
    • Safety and hazards

      8VAC20-780-280-B

      “Hazardous substances, such as cleaning materials, shall be kept in a locked place using a safe locking method that prevents access by children. There was an unlocked cabinet, containing various cleaning materials, in Classroom 8.”
    • Safety and hazards

      8VAC20-780-260-A

      “The center shall provide, to the licensing representative, an annual fire inspection report from the appropriate fire official having jurisdiction. The fire inspection was 5 months past due.”
Show 29 earlier visits
  1. Jun 25, 2025VisitNo rules cited
  2. May 28, 2025Inspection3 rules cited
    • Food and nutrition

      8VAC20-780-560-F-4

      “Children three years of age or younger may not be offered foods that are considered to be potential choking hazards. The children in Classroom 6 (youngest child 18 months) were served whole meatballs.”
    • Health, medication and illness

      8VAC20-780-500-A

      “REPEAT VIOLATION Children’s hands shall be washed with soap and running water after toileting and staff shall wash hands with soap and running water before and after a diaper change. The staff in Classroom 8 stated that the sink in the classroom was broken and that they were using hand wipes to wipe both the children’s and staff’s hands before and after diaper changes.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “REPEAT VIOLATION In areas used by preschool age or younger children, electrical outlets shall have protective covers. There were two uncovered electrical outlets in the hallway near the upstairs women’s restroom; the children were seated in the hallway by the uncovered outlets during a restroom break. There were two uncovered electrical outlets in the downstairs women’s restroom used by children.”
  3. Apr 11, 2025Inspection3 rules cited
    • Discipline and child guidance

      8VAC20-780-410-1

      “REPEAT VIOLATION Roughly handling a child, or the threat thereof, is forbidden. On 04/10/2025, on three separate occasions, Staff 1 roughly handled children when they used their foot to pick up one end of cots that were occupied with sleeping children. Staff 1 lifted each cot approximately 1 foot off the ground and then dropped the cot back onto the ground, jarring the children, to wake-up the sleeping children. The center was previously cited on 01/23/2025 for using a forbidden action.”
    • Supervision and ratios

      8VAC20-780-350-B-4

      “The required ratio for children 3 years old up to school age eligibility is one staff per 10 children. On 04/10/2025, Staff 1 was the only staff member supervising the 12 children (ages 4-5 years) in Classroom 1; two staff was required for this group of children.”
    • Supervision and ratios

      8VAC20-780-340-F

      “REPEAT VIOLATION Children under 10 years of age always shall be within actual sight and sound supervision of staff. On 04/10/2025, Child 1 (4 years old) was left lying on the carpet in Classroom 1 for approximately 10 minutes while the class went into the hallway, directly outside of the classroom, for a restroom break following rest time. Child 1 was not within actual sight and sound supervision of staff during this time. The center was previously cited on 04/01/2025 for leaving a child alone and unsupervised.”
  4. Apr 2, 2025Inspection1 rule cited
    • Supervision and ratios

      8VAC20-780-340-F

      “Children under 10 years of age always shall be within actual sight and sound supervision of staff. On 04/01/2025, 5 children were left in the care of Applicant 1 in the lobby of the center for approximately 1 minute and 37 seconds. During this time, the children were not within the actual sight and sound supervision of center staff. On 04/01/2025, Child 1 (5 years old) exited the center through the front door of the facility and was outside of the building for approximately 1 minute 24 seconds before being found by their parent. Child 1 was not within actual sight and sound supervision of staff during this time.”
  5. Feb 21, 2025Complaint investigation6 rules cited
    • Supervision and ratios

      8VAC20-780-340-A Complaint related: Yes

      “COMPLAINT RELATED When staff are supervising children, they shall always ensure their care, protection, and guidance. Staff 1 and Staff 2 did not provide care, protection and guidance to a group of 10 children (age two years old) in Classroom 1 on 02/17/2025. The children were observed running around the classroom, climbing on top of shelving units, jumping on cots, wrestling on cots, and throwing toys at one another. During this time, Child 1 (2 years old) sustained an injury to their forehead that required outside medical attention. Staff 1 and Staff 2 were unable to identify how the injury occurred.”
    • Health, medication and illness

      8VAC20-780-550-P Complaint related: Yes

      “COMPLAINT RELATED The center shall maintain a written record of children’s serious and minor injuries and the record shall include the required components. The injury record for Child 1 did not contain two signatures.”
    • Health, medication and illness

      8VAC20-780-500-B Complaint related: No

      “The diapering surface shall be cleaned with soap and water and sanitized after each use. Staff 1 changed a total of 9 children’s diapers on 02/17/2025. Staff 1 did not clean or sanitize the diapering surface after each use.”
    • Records and paperwork

      8VAC20-780-80-B Complaint related: Yes

      “COMPLAINT RELATED The center shall inform the department’s representative as soon as practicable, but not to exceed two business days, of any injury to a child that occurs while the child is under the supervision of the center and requires outside medical attention. Child 1 (2 years old) sustained an injury, while under the supervision of the center on 02/17/2025, that required outside medical attention. The center did not notify the department that the injury occurred.”
    • Food and nutrition

      8VAC20-780-560-L Complaint related: No

      “Staff shall sit with children during meal times. The staff in Classroom 1 did not sit with the children during lunch on 02/17/2025.”
    • Health, medication and illness

      8VAC20-780-500-A Complaint related: No

      “Children shall wash their hands before and after eating and after toileting, and staff shall wash their hands before and after a diaper change. The children did not wash their hands after lunch on 02/17/2025. Staff 1 changed a total of 9 children’s diapers on 02/17/2025, the children did not wash their hands after the diaper change, nor did Staff 1 wash their hands in between each of the diaper changes.”
  6. Jan 24, 2025Inspection5 rules cited
    • Discipline and child guidance

      8VAC20-780-410-1

      “REPEAT VIOLATION The following actions, or threats thereof, are forbidden, physical punishment or striking a child. Staff 1 did not ensure that forbidden actions were not used with Infant 1 (14 months old) on 01/23/2025 when they struck Infant 1 on the face for biting another infant.”
    • Other rules

      8VAC20-780-40-E

      “REPEAT VIOLATION Centers shall be in compliance with the center’s own policies and procedures that are required by the standards. The center’s discipline policy prevents the use of abusive language and corporal punishment, including hitting, spanking, beating, shaking, pinching, and other measures that produce physical pain. Staff 1 did not follow the center’s discipline policy on 01/23/2025 when they used corporal punishment on Infant 1 (14 months old) for biting another infant. Staff 1 struck Infant 1 in the face, resulting in the child stumbling backwards, and then pointed their finger at Infant 1 and scolded the infant for their behavior.”
    • Building, equipment and play areas

      8VAC20-780-320-B

      “Water temperatures from sinks should not exceed 120 degrees Fahrenheit. The water temperature in the portable sink/diaper changing station in Classroom 5 measured 167 degrees.”
    • Staff training and qualifications

      8VAC20-780-245-A

      “Staff shall complete a minimum of 16 hours of training annually. Staff 2, who has been employed for more than one year, obtained less than an hour of the required 16 hours of annual training in 2024.”
    • Health, medication and illness

      8VAC20-780-130-E

      “The center shall obtain documentation of additional immunizations once every six months for children under the age of two years. The additional immunizations for Child 2 (14 months old) were overdue by 6 months.”
  7. Jan 24, 2025Inspection5 rules cited
    • Discipline and child guidance

      8VAC20-780-410-1

      “REPEAT VIOLATION The following actions, or threats thereof, are forbidden, physical punishment or striking a child. Staff 1 did not ensure that forbidden actions were not used with Infant 1 (14 months old) on 01/23/2025 when they struck Infant 1 on the face for biting another infant.”
    • Other rules

      8VAC20-780-40-E

      “REPEAT VIOLATION Centers shall be in compliance with the center’s own policies and procedures that are required by the standards. The center’s discipline policy prevents the use of abusive language and corporal punishment, including hitting, spanking, beating, shaking, pinching, and other measures that produce physical pain. Staff 1 did not follow the center’s discipline policy on 01/23/2025 when they used corporal punishment on Infant 1 (14 months old) for biting another infant. Staff 1 struck Infant 1 in the face, resulting in the child stumbling backwards, and then pointed their finger at Infant 1 and scolded the infant for their behavior.”
    • Building, equipment and play areas

      8VAC20-780-320-B

      “Water temperatures from sinks should not exceed 120 degrees Fahrenheit. The water temperature in the portable sink/diaper changing station in Classroom 5 measured 167 degrees.”
    • Staff training and qualifications

      8VAC20-780-245-A

      “Staff shall complete a minimum of 16 hours of training annually. Staff 2, who has been employed for more than one year, obtained less than an hour of the required 16 hours of annual training in 2024.”
    • Health, medication and illness

      8VAC20-780-130-E

      “The center shall obtain documentation of additional immunizations once every six months for children under the age of two years. The additional immunizations for Child 2 (14 months old) were overdue by 6 months.”
  8. Jan 24, 2025Inspection5 rules cited
    • Discipline and child guidance

      8VAC20-780-410-1

      “REPEAT VIOLATION The following actions, or threats thereof, are forbidden, physical punishment or striking a child. Staff 1 did not ensure that forbidden actions were not used with Infant 1 (14 months old) on 01/23/2025 when they struck Infant 1 on the face for biting another infant.”
    • Other rules

      8VAC20-780-40-E

      “REPEAT VIOLATION Centers shall be in compliance with the center’s own policies and procedures that are required by the standards. The center’s discipline policy prevents the use of abusive language and corporal punishment, including hitting, spanking, beating, shaking, pinching, and other measures that produce physical pain. Staff 1 did not follow the center’s discipline policy on 01/23/2025 when they used corporal punishment on Infant 1 (14 months old) for biting another infant. Staff 1 struck Infant 1 in the face, resulting in the child stumbling backwards, and then pointed their finger at Infant 1 and scolded the infant for their behavior.”
    • Building, equipment and play areas

      8VAC20-780-320-B

      “Water temperatures from sinks should not exceed 120 degrees Fahrenheit. The water temperature in the portable sink/diaper changing station in Classroom 5 measured 167 degrees.”
    • Staff training and qualifications

      8VAC20-780-245-A

      “Staff shall complete a minimum of 16 hours of training annually. Staff 2, who has been employed for more than one year, obtained less than an hour of the required 16 hours of annual training in 2024.”
    • Health, medication and illness

      8VAC20-780-130-E

      “The center shall obtain documentation of additional immunizations once every six months for children under the age of two years. The additional immunizations for Child 2 (14 months old) were overdue by 6 months.”
  9. Jan 24, 2025Inspection5 rules cited
    • Discipline and child guidance

      8VAC20-780-410-1

      “REPEAT VIOLATION The following actions, or threats thereof, are forbidden, physical punishment or striking a child. Staff 1 did not ensure that forbidden actions were not used with Infant 1 (14 months old) on 01/23/2025 when they struck Infant 1 on the face for biting another infant.”
    • Other rules

      8VAC20-780-40-E

      “REPEAT VIOLATION Centers shall be in compliance with the center’s own policies and procedures that are required by the standards. The center’s discipline policy prevents the use of abusive language and corporal punishment, including hitting, spanking, beating, shaking, pinching, and other measures that produce physical pain. Staff 1 did not follow the center’s discipline policy on 01/23/2025 when they used corporal punishment on Infant 1 (14 months old) for biting another infant. Staff 1 struck Infant 1 in the face, resulting in the child stumbling backwards, and then pointed their finger at Infant 1 and scolded the infant for their behavior.”
    • Building, equipment and play areas

      8VAC20-780-320-B

      “Water temperatures from sinks should not exceed 120 degrees Fahrenheit. The water temperature in the portable sink/diaper changing station in Classroom 5 measured 167 degrees.”
    • Staff training and qualifications

      8VAC20-780-245-A

      “Staff shall complete a minimum of 16 hours of training annually. Staff 2, who has been employed for more than one year, obtained less than an hour of the required 16 hours of annual training in 2024.”
    • Health, medication and illness

      8VAC20-780-130-E

      “The center shall obtain documentation of additional immunizations once every six months for children under the age of two years. The additional immunizations for Child 2 (14 months old) were overdue by 6 months.”
  10. Sep 16, 2024InspectionNo rules cited
  11. Aug 27, 2024VisitNo rules cited
  12. Jul 29, 2024Inspection4 rules cited
    • Safety and hazards

      8VAC20-780-280-B

      “Based on observations, the center failed to ensure that hazardous substances such as cleaning materials shall be kept in a locked place using a safe locking method that prevents access by children. Evidence: There was an unlocked cabinet in the Kings Kids Classroom that contained the following cleaning materials: Microban, Clorox All Purpose Spray, Great Value Disinfectant, Lysol, and Great Value All Purpose Cleaner. Children were observed in the classroom while the cabinet was unlocked.”
    • Health, medication and illness

      8VAC20-780-160-A

      “Based on record review, the center failed to obtain documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children and the documentation shall have been completed within the last 30 calendar days of the date of the employment. Evidence: The record for Staff 6 contained a documented hire date of 06/24/2024; the tuberculosis screening was dated 01/28/2024.”
    • Health, medication and illness

      8VAC20-780-160-C

      “Based on record review, the center failed to ensure that tuberculosis screenings are updated at least every two years from the date of the initial screening or testing. Evidence: 1. The most recent tuberculosis screening in the record for Staff 8 was dated 07/22/2022; an updated screening was not obtained by 07/22/2024. 2. The most recent tuberculosis screening in the record for Staff 9 was dated 01/31/2022; an updated screening was not obtained by 01/31/2024. 3. The most recent tuberculosis screening in the record for Staff 10 was dated 05/31/2022; an updated screening was not obtained by 05/31/2024.”
    • Staff training and qualifications

      8VAC20-780-530-A

      “Based on document review and observations, the center failed to ensure that a least one staff in each classroom or area where children are present shall have a current CPR and first aid certification. Evidence: Staff 7 was the only staff member assigned to supervise the Toon Squad; Staff 7 does not have a current CPR and first aid certification.”
  13. Jul 29, 2024Inspection4 rules cited
    • Safety and hazards

      8VAC20-780-280-B

      “Based on observations, the center failed to ensure that hazardous substances such as cleaning materials shall be kept in a locked place using a safe locking method that prevents access by children. Evidence: There was an unlocked cabinet in the Kings Kids Classroom that contained the following cleaning materials: Microban, Clorox All Purpose Spray, Great Value Disinfectant, Lysol, and Great Value All Purpose Cleaner. Children were observed in the classroom while the cabinet was unlocked.”
    • Health, medication and illness

      8VAC20-780-160-A

      “Based on record review, the center failed to obtain documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children and the documentation shall have been completed within the last 30 calendar days of the date of the employment. Evidence: The record for Staff 6 contained a documented hire date of 06/24/2024; the tuberculosis screening was dated 01/28/2024.”
    • Health, medication and illness

      8VAC20-780-160-C

      “Based on record review, the center failed to ensure that tuberculosis screenings are updated at least every two years from the date of the initial screening or testing. Evidence: 1. The most recent tuberculosis screening in the record for Staff 8 was dated 07/22/2022; an updated screening was not obtained by 07/22/2024. 2. The most recent tuberculosis screening in the record for Staff 9 was dated 01/31/2022; an updated screening was not obtained by 01/31/2024. 3. The most recent tuberculosis screening in the record for Staff 10 was dated 05/31/2022; an updated screening was not obtained by 05/31/2024.”
    • Staff training and qualifications

      8VAC20-780-530-A

      “Based on document review and observations, the center failed to ensure that a least one staff in each classroom or area where children are present shall have a current CPR and first aid certification. Evidence: Staff 7 was the only staff member assigned to supervise the Toon Squad; Staff 7 does not have a current CPR and first aid certification.”
  14. May 28, 2024InspectionNo rules cited
  15. Apr 25, 2024InspectionNo rules cited
  16. Jan 26, 2024Complaint investigation6 rules cited
    • Discipline and child guidance

      63.2-1509-A Complaint related: Yes

      “COMPLAINT RELATED Based on staff interviews and the review of an audio recorded interview, the center failed to ensure that the persons listed in the Code of Virginia, who, in their professional or official capacity (a person employed by a child day program), have reason to suspect that a child is an abused or neglected child, shall report the matter immediately to the local department of the county or city wherein the child resides or wherein the abuse or neglect is believed to have occurred or to the Department’s toll-free child abuse and neglect hotline. Evidence: During an interview on 01/26/2024, Staff 2 stated that approximately 2 months ago she observed Staff 4 pinch Child 2 (20 months). During an interview on 02/05/2024, Staff 4 admitted to pinching Child 2 on her side. The abuse of Child 2 was not reported to the local department or any other authority by center staff.”
    • Supervision and ratios

      8VAC20-780-40-E Complaint related: Yes

      “COMPLAINT RELATED Based on the review of required policies and procedures and interviews with staff, the center failed to maintain the operational responsibility of the licensee to ensure that the center’s activities, services, and facilities are maintained in compliance with the center’s own policies and procedures that are required by the standards. Evidence: 1. Staff interviews and the review of an audio interview confirmed that Staff 4 did not follow the center’s discipline policy. During an interview on 02/05/2024, Staff 4 admitting to pinching Child 2 (20 months), stating that they did so in response to being bitten by Child 2. The center’s discipline policy prohibits physical punishment. 2. The record for Staff 4 contained documentation of receiving this information in writing; the document was signed on 08/19/2022.”
    • Food and nutrition

      8VAC20-780-570-G Complaint related: Yes

      “COMPLAINT RELATED Based on interviews with staff, the center failed to ensure that milk, formula, or breast milk shall be not heated or warmed directly in a microwave. Evidence: During an interview on 02/08/2024, Staff 7 stated that they use a microwave to heat up the refrigerated formula for Child 5 (3 months old). The following is stated on the back of the formula container ?Warning: Do not use a microwave oven to warm formula. Serious burns may occur.?”
    • Supervision and ratios

      8VAC20-780-350-B-1 Complaint related: No

      “Based on observation and staff interviews, the center failed to maintain the required staff-to-child ratio whenever children are in care. Evidence: During the 01/26/2024 inspection, a total of 8 children and 1 staff member were observed in The Tiger’s Class during nap time. Child 6 was 14 months old. The required staff-to-child ratio for children from birth up to 16 months is 1:4. Two staff would be required for this group of children.”
    • Discipline and child guidance

      8VAC20-780-410-1 Complaint related: Yes

      “COMPLAINT RELATED Based on interviews with staff and the review of an audio recorded interview, the center failed to ensure that actions towards children that are forbidden by the standards (physical punishment, striking a child, roughly handling or shaking a child) were not used at the center. Evidence: During an interview on 01/26/2024, Staff 2 stated that approximately 2 months ago they observed Staff 4 pinch Child 2 (20 months). During an interview on 02/05/2024, Staff 4 admitted to pinching Child 2 (20 months), stating that they did so in response to being bitten by Child 2.”
    • Staff training and qualifications

      8VAC20-780-340-D Complaint related: No

      “Based on record review and staff interviews, the center failed to ensure that in each grouping of children at least one staff member who meets the qualifications of a program leader shall be regularly present. Such program leader shall supervise no more than two aides. Evidence: Staff 1, Staff 2, Staff 3, and Staff 4 were assigned to The Tiger’s Class. The record for Staff 1 contained documentation that they held the job position of a program leader. The records for Staff 2, Staff 3, and Staff 4 contained documentation that they all held the job position of a program aide. Staff 1 was supervising a total of three aides. Staff 6 confirmed that Staff 1 was the only program lead for the group of children.”
  17. Jan 4, 2024Inspection1 rule cited
    • Safety and hazards

      8VAC20-780-290-A-3

      “Based on observations, the center failed to ensure that in areas used by children of preschool age or younger electrical outlets shall have protective covers. Evidence: 1. There were 3 uncovered electrical outlets on a power cord located by a downstairs restroom. 2. There was an uncovered electrical outlet in the downstairs men’s restroom. 3. There were 4 uncovered electrical outlets in the cafeteria. 4. Preschool aged children were observed in the areas.”
  18. Jan 4, 2024Inspection1 rule cited
    • Safety and hazards

      8VAC20-780-290-A-3

      “Based on observations, the center failed to ensure that in areas used by children of preschool age or younger electrical outlets shall have protective covers. Evidence: 1. There were 3 uncovered electrical outlets on a power cord located by a downstairs restroom. 2. There was an uncovered electrical outlet in the downstairs men’s restroom. 3. There were 4 uncovered electrical outlets in the cafeteria. 4. Preschool aged children were observed in the areas.”
  19. Jul 19, 2023Inspection6 rules cited
    • Records and paperwork

      8VAC20-780-60-A

      “Based on record review, the center failed to ensure that the separate record for each enrolled child shall contain all of the elements as required by the standards. Evidence: 1. The record for Child 2 did not contain the following information: a written care plan for a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction (the record contained documentation of a confirmed food allergy). 2. The record for Child 5 did not contain the following information: the name, address and phone number of two designated people to call in an emergency if a parent cannot be reached (the addresses for both designated people were incomplete).”
    • Food and nutrition

      8VAC20-780-560-F-4

      “Based on observations, the center failed to ensure that when centers choose to provide meals or snacks, children three years of age or younger may not be offered foods that are considered to be potential choking hazards. Evidence: Children ages 16 months-3 years were observed eating whole corndog nuggets for lunch. The hotdog inside of the corndog breading is considered to be a potential choking hazard.”
    • Health, medication and illness

      8VAC20-780-130-E

      “Based on record review, the center failed to obtain documentation of additional immunizations once every six months for children under the age of two years. Evidence: The record for Child 5 contained a documented start date of 12/15/2020. The most recent immunization record in the record for Child 5 was dated 11/18/2021; additional immunizations were not obtained every 6 months from 11/18/2021 until the child turned 2 years old.”
    • Background checks

      22.1-289.036-A

      “Based on record review, the center failed to ensure that all applicants shall undergo a background check in accordance with the Code of Virginia prior to employment and every five years thereafter. Evidence: 1. The most recent sworn statement in the record for Applicant 1 was dated 10/04/2017; there was not a follow-up sworn statement obtained by 10/04/2022. 2. The most recent sworn statement in the record for Applicant 2 was dated 08/21/2017; there was not a follow-up sworn statement obtained by 08/21/2022. 3. The most recent search of the central registry in the record for Applicant 2 was dated 11/07/2017; there was not a follow-up search of the central registry obtained by 11/07/2022. 4. The most recent search of the central registry in the record for Applicant 3 was dated 11/07/2017; there was not a follow-up search of the central registry obtained by 11/07/2022.”
    • Background checks

      22.1-289.035-B-4

      “REPEAT VIOLATION Based on record review, the center failed to obtain a copy of a child abuse and neglect search and criminal record check from any state in which the individual has resided in the preceding five years. Evidence: The record for Staff 9 contained documentation that Staff 9 has resided outside of the state of Virginia within the preceding five years. There was not an out of state child abuse and neglect registry check from all of the states in which the individual has resided in the preceding five years available for review during the inspection for Staff 9. The documented hire date in the Record for Staff 9 was 03/23/2023.”
    • Health, medication and illness

      8VAC20-780-160-A

      “Based on record review, the center failed to ensure that each staff member shall submit documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children. Evidence: The record for Staff 5 contained a documented hire date of 04/05/2023. The tuberculosis screening in the record for Staff 5 was dated 06/21/2023. The tuberculosis screening had not been completed prior to coming into contact with children.”
  20. Jul 19, 2023Inspection6 rules cited
    • Records and paperwork

      8VAC20-780-60-A

      “Based on record review, the center failed to ensure that the separate record for each enrolled child shall contain all of the elements as required by the standards. Evidence: 1. The record for Child 2 did not contain the following information: a written care plan for a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction (the record contained documentation of a confirmed food allergy). 2. The record for Child 5 did not contain the following information: the name, address and phone number of two designated people to call in an emergency if a parent cannot be reached (the addresses for both designated people were incomplete).”
    • Food and nutrition

      8VAC20-780-560-F-4

      “Based on observations, the center failed to ensure that when centers choose to provide meals or snacks, children three years of age or younger may not be offered foods that are considered to be potential choking hazards. Evidence: Children ages 16 months-3 years were observed eating whole corndog nuggets for lunch. The hotdog inside of the corndog breading is considered to be a potential choking hazard.”
    • Health, medication and illness

      8VAC20-780-130-E

      “Based on record review, the center failed to obtain documentation of additional immunizations once every six months for children under the age of two years. Evidence: The record for Child 5 contained a documented start date of 12/15/2020. The most recent immunization record in the record for Child 5 was dated 11/18/2021; additional immunizations were not obtained every 6 months from 11/18/2021 until the child turned 2 years old.”
    • Background checks

      22.1-289.036-A

      “Based on record review, the center failed to ensure that all applicants shall undergo a background check in accordance with the Code of Virginia prior to employment and every five years thereafter. Evidence: 1. The most recent sworn statement in the record for Applicant 1 was dated 10/04/2017; there was not a follow-up sworn statement obtained by 10/04/2022. 2. The most recent sworn statement in the record for Applicant 2 was dated 08/21/2017; there was not a follow-up sworn statement obtained by 08/21/2022. 3. The most recent search of the central registry in the record for Applicant 2 was dated 11/07/2017; there was not a follow-up search of the central registry obtained by 11/07/2022. 4. The most recent search of the central registry in the record for Applicant 3 was dated 11/07/2017; there was not a follow-up search of the central registry obtained by 11/07/2022.”
    • Background checks

      22.1-289.035-B-4

      “REPEAT VIOLATION Based on record review, the center failed to obtain a copy of a child abuse and neglect search and criminal record check from any state in which the individual has resided in the preceding five years. Evidence: The record for Staff 9 contained documentation that Staff 9 has resided outside of the state of Virginia within the preceding five years. There was not an out of state child abuse and neglect registry check from all of the states in which the individual has resided in the preceding five years available for review during the inspection for Staff 9. The documented hire date in the Record for Staff 9 was 03/23/2023.”
    • Health, medication and illness

      8VAC20-780-160-A

      “Based on record review, the center failed to ensure that each staff member shall submit documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children. Evidence: The record for Staff 5 contained a documented hire date of 04/05/2023. The tuberculosis screening in the record for Staff 5 was dated 06/21/2023. The tuberculosis screening had not been completed prior to coming into contact with children.”
  21. Jul 11, 2023VisitNo rules cited
  22. Feb 22, 2023InspectionNo rules cited
  23. Feb 14, 2023Inspection8 rules cited
    • Background checks

      8VAC20-770-60-B

      “Based on record review and staff interviews, the center failed to ensure that an employee must not be employed until the agency has the person’s completed sworn statement or affirmation. Evidence: The record for Staff 5 contained a documented rehire date of 06/18/2021. The sworn statement was dated 06/18/2021. Staff 7 stated that Staff 5 was a previous employee and that Staff 5 had completed a sworn statement prior to the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire.”
    • Background checks

      22.1-289.035-B-4

      “Based on record review, the center failed to obtain a copy of a child abuse and neglect search and criminal record check from any state in which the individual has resided in the preceding five years. Evidence: The record for Staff 3 contained documentation that Staff 3 has resided outside of the state of Virginia within the preceding five years. There was not an out of state child abuse and neglect registry check from all of the states in which the individual has resided in the preceding five years available for review during the inspection for Staff 3. The documented hire date in the Record for Staff 3 was 01/12/2023.”
    • Background checks

      8VAC20-770-60-C-2

      “Based on record review and discussion with staff, the center failed to obtain the finding from a search of the central registry within 30 days of employment. Evidence: 1. The record for Staff 1 contained a documented rehire date of 07/15/2022. The findings from a search of the central registry were dated 09/01/2022. Staff 7 stated that Staff 1 was a previous employee and that a search of the central registry was completed within 30 days of the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire. 2. The record for Staff 2 contained a documented hire date of 08/16/2022. The findings from a search of the central registry were dated 09/26/2022. 3. The record for Staff 5 contained a documented rehire date of 06/16/2021. The findings from a search of the central registry were dated 08/10/2022. Staff 7 stated that Staff 5 was a previous employee and that a search of the central registry was completed within 30 days of the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire.”
    • Health, medication and illness

      8VAC20-780-510-P

      “Based on document review, the center failed to ensure that when an authorization for medication expires, the parent shall be notified that the medication needs to be picked up within 14 days or the parent must renew the authorization. Evidence: The authorization form for Medication 6 expired on 01/20/2023. Medication 6 was on-site during the 02/14/2023 inspection.”
    • Health, medication and illness

      8VAC20-780-510-G

      “Based on document review and interviews with staff, the center failed to ensure that medication shall be labeled with the child’s name, the name of the medication, the dosage amount, and the time or times to be given. Evidence: Medication 5 was not labeled with the child’s name, dosage amount and the times to be given. The label had been pulled off. Staff 6 stated that Medication 5 belonged to Child 4.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “Based on observation, the center failed to ensure that in areas used by children of preschool age or younger, electrical outlets shall have a protective covers. Evidence: 1. There were 2 uncovered electrical outlets in the Lions Classroom. 2. There were 4 uncovered electrical outlets in the cafeteria. 3. There was 1 uncovered electrical outlet on a power strip in the hallway near the bathroom on the lower floor of the center.”
    • Background checks

      22.1-289.035-B-2

      “Based on record review and staff interviews, the center failed to ensure that no person shall be hired for compensated employment prior to the facility obtaining an employment eligibility letter upon the completion of a fingerprint background check as required by the Code of Virginia. Evidence: 1. The record for Staff 1 contained a documented rehire date of 07/15/2022. The date on the fingerprint eligibility letter was 07/19/2022. Staff 7 stated that Staff 1 was a previous employee and that Staff 1 had completed a fingerprint background check prior to the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire. 2. The record for Staff 5 contained a documented rehire date of 06/16/2021. The date on the fingerprint eligibility letter was 11/21/2022. Staff 7 stated that Staff 5 was a previous employee and that Staff 5 had completed a fingerprint background check prior to the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire.”
    • Safety and hazards

      8VAC20-780-280-B

      “Based on observation, the center failed to ensure that hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. Evidence: There was a plastic spray bottle of Great Value Disinfectant sitting on the sink in the Tigers Classroom. The disinfectant was not locked to prevent access by children.”
  24. Feb 14, 2023Inspection8 rules cited
    • Background checks

      8VAC20-770-60-B

      “Based on record review and staff interviews, the center failed to ensure that an employee must not be employed until the agency has the person’s completed sworn statement or affirmation. Evidence: The record for Staff 5 contained a documented rehire date of 06/18/2021. The sworn statement was dated 06/18/2021. Staff 7 stated that Staff 5 was a previous employee and that Staff 5 had completed a sworn statement prior to the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire.”
    • Background checks

      22.1-289.035-B-4

      “Based on record review, the center failed to obtain a copy of a child abuse and neglect search and criminal record check from any state in which the individual has resided in the preceding five years. Evidence: The record for Staff 3 contained documentation that Staff 3 has resided outside of the state of Virginia within the preceding five years. There was not an out of state child abuse and neglect registry check from all of the states in which the individual has resided in the preceding five years available for review during the inspection for Staff 3. The documented hire date in the Record for Staff 3 was 01/12/2023.”
    • Background checks

      8VAC20-770-60-C-2

      “Based on record review and discussion with staff, the center failed to obtain the finding from a search of the central registry within 30 days of employment. Evidence: 1. The record for Staff 1 contained a documented rehire date of 07/15/2022. The findings from a search of the central registry were dated 09/01/2022. Staff 7 stated that Staff 1 was a previous employee and that a search of the central registry was completed within 30 days of the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire. 2. The record for Staff 2 contained a documented hire date of 08/16/2022. The findings from a search of the central registry were dated 09/26/2022. 3. The record for Staff 5 contained a documented rehire date of 06/16/2021. The findings from a search of the central registry were dated 08/10/2022. Staff 7 stated that Staff 5 was a previous employee and that a search of the central registry was completed within 30 days of the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire.”
    • Health, medication and illness

      8VAC20-780-510-P

      “Based on document review, the center failed to ensure that when an authorization for medication expires, the parent shall be notified that the medication needs to be picked up within 14 days or the parent must renew the authorization. Evidence: The authorization form for Medication 6 expired on 01/20/2023. Medication 6 was on-site during the 02/14/2023 inspection.”
    • Health, medication and illness

      8VAC20-780-510-G

      “Based on document review and interviews with staff, the center failed to ensure that medication shall be labeled with the child’s name, the name of the medication, the dosage amount, and the time or times to be given. Evidence: Medication 5 was not labeled with the child’s name, dosage amount and the times to be given. The label had been pulled off. Staff 6 stated that Medication 5 belonged to Child 4.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “Based on observation, the center failed to ensure that in areas used by children of preschool age or younger, electrical outlets shall have a protective covers. Evidence: 1. There were 2 uncovered electrical outlets in the Lions Classroom. 2. There were 4 uncovered electrical outlets in the cafeteria. 3. There was 1 uncovered electrical outlet on a power strip in the hallway near the bathroom on the lower floor of the center.”
    • Background checks

      22.1-289.035-B-2

      “Based on record review and staff interviews, the center failed to ensure that no person shall be hired for compensated employment prior to the facility obtaining an employment eligibility letter upon the completion of a fingerprint background check as required by the Code of Virginia. Evidence: 1. The record for Staff 1 contained a documented rehire date of 07/15/2022. The date on the fingerprint eligibility letter was 07/19/2022. Staff 7 stated that Staff 1 was a previous employee and that Staff 1 had completed a fingerprint background check prior to the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire. 2. The record for Staff 5 contained a documented rehire date of 06/16/2021. The date on the fingerprint eligibility letter was 11/21/2022. Staff 7 stated that Staff 5 was a previous employee and that Staff 5 had completed a fingerprint background check prior to the original hire date. More than 12 months had passed between the original employment termination date and the rehire date which required new background checks prior to rehire.”
    • Safety and hazards

      8VAC20-780-280-B

      “Based on observation, the center failed to ensure that hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. Evidence: There was a plastic spray bottle of Great Value Disinfectant sitting on the sink in the Tigers Classroom. The disinfectant was not locked to prevent access by children.”
  25. Jul 18, 2022Inspection3 rules cited
    • Health, medication and illness

      8VAC20-780-500-A

      “Based on observation and discussion with staff, the center failed to ensure that children’s hands shall be washed with soap and running water after toileting and any contact with blood, feces, or urine. Evidence: Child 3 was observed during a diaper change. Child 3 was observed immediately returning to activities following the diaper change. Child 3 did not wash hands with soap and running water after toileting.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “Based on observation and discussion with staff, the center failed to ensure that in areas used by children of preschool age electrical outlets shall have protective covers. Evidence: 1. There were 5 uncovered electrical outlets on a power strip in the hallway near the restroom on the bottom floor of the center. This area of the center is used by children of preschool age. 2. There were 5 uncovered electrical outlets on a power strip near the sink in the Bears Classroom. This area of the center is used by children of preschool age.”
    • Health, medication and illness

      8VAC20-780-520-A

      “Based on observation and discussion with staff, the center failed to ensure that all nonprescription drugs and over-the-counter skin products shall not be kept beyond the expiration date of the product. Evidence: 1. Over-the-counter Skin Product 1, in the Piggie Classroom, had an expiration date of 05/2022. 2. Over-the-counter Skin Product 2, in the Tigers Classroom, had an expiration date of 01/2020.”
  26. Jul 18, 2022Inspection3 rules cited
    • Health, medication and illness

      8VAC20-780-500-A

      “Based on observation and discussion with staff, the center failed to ensure that children’s hands shall be washed with soap and running water after toileting and any contact with blood, feces, or urine. Evidence: Child 3 was observed during a diaper change. Child 3 was observed immediately returning to activities following the diaper change. Child 3 did not wash hands with soap and running water after toileting.”
    • Safety and hazards

      8VAC20-780-290-A-3

      “Based on observation and discussion with staff, the center failed to ensure that in areas used by children of preschool age electrical outlets shall have protective covers. Evidence: 1. There were 5 uncovered electrical outlets on a power strip in the hallway near the restroom on the bottom floor of the center. This area of the center is used by children of preschool age. 2. There were 5 uncovered electrical outlets on a power strip near the sink in the Bears Classroom. This area of the center is used by children of preschool age.”
    • Health, medication and illness

      8VAC20-780-520-A

      “Based on observation and discussion with staff, the center failed to ensure that all nonprescription drugs and over-the-counter skin products shall not be kept beyond the expiration date of the product. Evidence: 1. Over-the-counter Skin Product 1, in the Piggie Classroom, had an expiration date of 05/2022. 2. Over-the-counter Skin Product 2, in the Tigers Classroom, had an expiration date of 01/2020.”
  27. Jun 9, 2022Inspection1 rule cited
    • Supervision and ratios

      8VAC20-780-340-A

      “Based on video footage and discussion with the staff, the center failed to ensure that when staff are supervising children, they shall always ensure their care, protection and guidance. Evidence: 1. Video footage shows Staff 4 and six children sitting on a carpet. Staff 4 can be seen pushing the leg of Child 1 in an effort to move the child away from the group of children; Child 1 was determined to be 20 months old. Child 1 is seen toppling over onto their side at the same time that Staff 4 pushes Child 1?s leg. Staff 1 then proceeds to push Child 1?s legs two more times. Child 1 can be heard crying in the video. There are two other staff members, one of which is holding the phone camera, in the area observing the behavior, that did not intervene during the incident. 2. In an interview, Staff 2 stated that Child 1 was not part of Staff 4?s group but wanted to participate in the activity anyway. Staff 2 stated that they could tell Staff 4 was frustrated that Child 1 wouldn?t return to their group and that Staff 2 and Staff 3 wanted to record the situation to show their boss. 3. In an interview, Staff 3 stated that Child 1 was including themselves in another group’s activity and that Staff 4 did not want the child in the activity so they began to push the child’s legs to move them away. Staff 3 stated they decided to record the situation. 4. In an interview, Staff 4 stated that Child 1 would not return to their group so Staff 4 pushed the child’s legs to get the child to move and while Staff 4 was pushing the child’s legs the child flopped themselves over. Staff 4 stated that Staff 2 and Staff 3 would not assist in getting the child to return to the correct group and chose to video rather than assist.”
  28. Jan 31, 2022Inspection2 rules cited
    • Records and paperwork

      8VAC20-780-60-A

      “Based on record review and discussion, the center failed to ensure that the separate record for each child enrolled contains all of the elements as required by the standards. Evidence: The record for Child 1 did not contain the following information: the name, address and phone number of two designated people to call in an emergency if a parent cannot be reached (the addresses for the designated people were incomplete); and the names of persons authorized to pick up the child.”
    • Discipline and child guidance

      8VAC20-780-40-K

      “Based on discussion with staff, the center failed to develop written procedures for prevention of shaken baby syndrome or abusive head trauma. Evidence: Staff 4 stated that the center did not have written procedure for prevention of shaken baby syndrome or abusive head trauma.”
  29. Jan 31, 2022Inspection2 rules cited
    • Records and paperwork

      8VAC20-780-60-A

      “Based on record review and discussion, the center failed to ensure that the separate record for each child enrolled contains all of the elements as required by the standards. Evidence: The record for Child 1 did not contain the following information: the name, address and phone number of two designated people to call in an emergency if a parent cannot be reached (the addresses for the designated people were incomplete); and the names of persons authorized to pick up the child.”
    • Discipline and child guidance

      8VAC20-780-40-K

      “Based on discussion with staff, the center failed to develop written procedures for prevention of shaken baby syndrome or abusive head trauma. Evidence: Staff 4 stated that the center did not have written procedure for prevention of shaken baby syndrome or abusive head trauma.”

Copied from Virginia Department of Education, Office of Child Care Health and Safety on October 2, 2026; the state's records start around Oct 2012. Rule wording, severity and dates are the state's.

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FAQ

Questions about Shepherd's Care Day School

Is Shepherd's Care Day School licensed?

Yes. Virginia Department of Education, Office of Child Care Health and Safety lists it as licensed and operating.

When was Shepherd's Care Day School last inspected?

Virginia Department of Education, Office of Child Care Health and Safety lists the most recent visit on July 9, 2026, with 6 rules cited. It lists 28 visits in the last 3 years.

Has Shepherd's Care Day School had rules cited by the state?

Yes. Inspectors cited 44 rules across 21 of 28 visits in the last 3 years. For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.

How many children can Shepherd's Care Day School care for?

185, the licensed capacity on the state record. It is licensed to serve school-age children.

Does Shepherd's Care Day School accept child care subsidies?

Yes. The state record says it accepts child care subsidies.

What are Shepherd's Care Day School's hours?

Monday to Friday, 6:30 AM to 6:00 PM. These are the hours on the state record. Holiday hours can differ.

How much does Shepherd's Care Day School cost?

It has not listed its tuition. Call (540) 342-4003 to ask.

What is Shepherd's Care Day School's phone number?

(540) 342-4003.

Where is Shepherd's Care Day School?

728 Highland Avenue Se, Roanoke, VA 24013. The nearest other daycare we list is Presbyterian Community Center, 0.5 miles away.

Sources: Virginia Department of Education, Office of Child Care Health and Safety (license and visits).