New Heights Academy

8VAC20-780-130-A

“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child #4, enrolled for over three months, had an immunization record that was dated one day after date of enrollment.”

8VAC20-780-270-A

“Repeat Violation: Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition. In the toddler room and the infant room, an exhaust cover located on the ceiling was missing a screw, resulting in the cover being loose overhead.”

8VAC20-780-500-C

“Toilet chairs shall be emptied promptly and cleaned after each use. Licensing inspector observed a toilet chair in the children’s bathroom with urine present that was not emptied promptly and cleaned.”

8VAC20-780-160-C

“Repeat Violation A tuberculosis (TB) screening is required every two years from the last screening. S5?s updated screening was completed 8 months late.”

8VAC20-780-40-J

“Repeat Violation The center is required to update the injury prevention procedures at least annually based on documentation of injuries and a review of the activities and services. The review of the injury prevention procedures was not documented.”

8VAC20-780-330-B

“Center shall ensure that resilient surfacing shall comply with minimum safety standards. The plastic pirate ship play structure with the attached sliding board, and the blue sliding board did not have 6 inches of resilient surfacing around the fall zones and at the exit of the sliding boards.”

8VAC20-780-350-K

“In addition to staff required by rest period ratios, an additional staff member shall be always available on-site to offer immediate assistance. Licensing inspector arrived at the center at 12:55 p.m. and was unable to access the building for approximately 5 minutes when the program director arrived at the center. The program director reported that staff were unable to answer the door as they were all in the classrooms with children. Licensing inspector observed all staff members were in coverage with children with no additional staff on-site until the program director entered the center with the licensing inspector.”

8VAC20-780-550-O

“The center shall notify the parent by the end of the day of any known minor injuries. The injury report dated 12/18/2025 documented that the parent of the child was notified of the injury 12/19/2025.”

8VAC20-780-500-A Complaint related: Yes

“Complaint Related Children’s hands shall be washed with soap and running water or disposable wipes before and after eating meals or snacks. 1. Licensing inspector observed infant room staff hand a child a cracker for a snack without washing the child’s hands. Staff shall wash their hands with soap and water before feeding or helping children and before preparing or serving food or beverages. 1. Licensing inspector observed an infant room staff feeding one child and then feeding another child without washing their hands. 2. Licensing inspector observed an infant room staff place a child in a highchair, fix the child’s food, and then hand another child a bottle without washing their hands.”

8VAC20-790-600-F

“Repeat Violation Staff shall complete annually the department’s health and safety update course. The record for S4 did not contain documentation of this annual training due by 11/2025.”

8VAC20-790-600-D-2

“Staff who work directly with children shall have within 90 days of the date of employment current certification in first aid. The record for S3 did not contain the certification due by 08/30/2025.”

8VAC20-790-600-D-1

“Staff who work directly with children shall have within 90 days of the date of employment current certification in cardiopulmonary resuscitation. The record for S3 did not contain the certification due by 08/30/2025.”

8VAC20-780-560-G

“When food is brought from home, the food container shall be sealed. An infant bottle observed in the refrigerator did not have a cap to cover the nipple of the bottle.”

8VAC20-780-560-M

“Children shall not be allowed to drink while walking around. A child was observed during the inspection drinking from a cup with a straw while walking around in the infant room.”

8VAC20-780-560-F

“The Center is required to ensure they have a menu listing foods to be served for meals and snacks during the current one-week period. The menu posted did not specify the fruit that was served to children.”

8VAC20-780-420-E-3

“Staff shall request at least annually parent confirmation that the required information in the child's record is up to date. Up-to-date information is required to be requested from the parent for each child's record at least annually. The information in the record of C1 has not been updated and is overdue by 13 days. The information in the record of C2 was overdue by 9 months.”

8VAC20-780-270-A

“Repeat Violation The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. 1. Baskets holding the children’s milk bottles in the infant room refrigerator contained a standing liquid substance of an unknown origin. 2. The freezer compartment in the infant room refrigerator had a spilled brown substance and other debris in the compartment where breast milk was stored. 3. The safety straps on multiple infant highchairs were caked with dried and sticky food debris. 4. Highchairs in the infant room failed to have the cloth covers on the chairs exposing the children to bolts that hold the chairs together. 5. Highchairs were observed to have food debris in the crevices of the chairs. 6. Food crumbs were observed on the floor in front of the pre-school children’s cubbies and unwrapped cookies in the cubbies. 7. Vinyl baseboard was missing at the door opening between the toddler and infant room. 8. Contact paper on the children’s sink cabinet in the toddler room was peeling and accessible to the children in care.”

8VAC20-780-245-A

“Staff shall complete a minimum of 16 hours of training annually, appropriate to the age of children in care. S4 did not complete any annual training between 12/11/2024 and 12/11/2025. S5 obtained 10 of the 16 required hours between 11/20/2024 ? 11/20/2025.”

8VAC20-780-160-C

“A tuberculosis (TB) screening is required every two years from the last screening. S4 updated screening was due 31 days ago. The updated screening has not been completed.”

8VAC20-780-240-D

“Prior to working alone with children and within seven days of the first day of employment, staff shall be provided in writing with the center’s information listed in 8VAC20-780-420 and information required by 8VAC20-780-240-D. 1-7. The staff file for S3 employed for 16 days did not document this requirement.”

8VAC20-780-500-A Complaint related: Yes

“Complaint Related Children’s hands shall be washed with soap and running water or disposable wipes before and after eating meals or snacks. 1. Licensing inspector observed infant room staff hand a child a cracker for a snack without washing the child’s hands. Staff shall wash their hands with soap and water before feeding or helping children and before preparing or serving food or beverages. 1. Licensing inspector observed an infant room staff feeding one child and then feeding another child without washing their hands. 2. Licensing inspector observed an infant room staff place a child in a highchair, fix the child’s food, and then hand another child a bottle without washing their hands.”

8VAC20-790-600-F

“Repeat Violation Staff shall complete annually the department’s health and safety update course. The record for S4 did not contain documentation of this annual training due by 11/2025.”

8VAC20-790-600-D-2

“Staff who work directly with children shall have within 90 days of the date of employment current certification in first aid. The record for S3 did not contain the certification due by 08/30/2025.”

8VAC20-790-600-D-1

“Staff who work directly with children shall have within 90 days of the date of employment current certification in cardiopulmonary resuscitation. The record for S3 did not contain the certification due by 08/30/2025.”

8VAC20-780-560-G

“When food is brought from home, the food container shall be sealed. An infant bottle observed in the refrigerator did not have a cap to cover the nipple of the bottle.”

8VAC20-780-560-M

“Children shall not be allowed to drink while walking around. A child was observed during the inspection drinking from a cup with a straw while walking around in the infant room.”

8VAC20-780-560-F

“The Center is required to ensure they have a menu listing foods to be served for meals and snacks during the current one-week period. The menu posted did not specify the fruit that was served to children.”

8VAC20-780-420-E-3

“Staff shall request at least annually parent confirmation that the required information in the child's record is up to date. Up-to-date information is required to be requested from the parent for each child's record at least annually. The information in the record of C1 has not been updated and is overdue by 13 days. The information in the record of C2 was overdue by 9 months.”

8VAC20-780-270-A

“Repeat Violation The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. 1. Baskets holding the children’s milk bottles in the infant room refrigerator contained a standing liquid substance of an unknown origin. 2. The freezer compartment in the infant room refrigerator had a spilled brown substance and other debris in the compartment where breast milk was stored. 3. The safety straps on multiple infant highchairs were caked with dried and sticky food debris. 4. Highchairs in the infant room failed to have the cloth covers on the chairs exposing the children to bolts that hold the chairs together. 5. Highchairs were observed to have food debris in the crevices of the chairs. 6. Food crumbs were observed on the floor in front of the pre-school children’s cubbies and unwrapped cookies in the cubbies. 7. Vinyl baseboard was missing at the door opening between the toddler and infant room. 8. Contact paper on the children’s sink cabinet in the toddler room was peeling and accessible to the children in care.”

8VAC20-780-245-A

“Staff shall complete a minimum of 16 hours of training annually, appropriate to the age of children in care. S4 did not complete any annual training between 12/11/2024 and 12/11/2025. S5 obtained 10 of the 16 required hours between 11/20/2024 ? 11/20/2025.”

8VAC20-780-160-C

“A tuberculosis (TB) screening is required every two years from the last screening. S4 updated screening was due 31 days ago. The updated screening has not been completed.”

8VAC20-780-240-D

“Prior to working alone with children and within seven days of the first day of employment, staff shall be provided in writing with the center’s information listed in 8VAC20-780-420 and information required by 8VAC20-780-240-D. 1-7. The staff file for S3 employed for 16 days did not document this requirement.”

8VAC20-780-500-A Complaint related: Yes

“Complaint Related Children’s hands shall be washed with soap and running water or disposable wipes before and after eating meals or snacks. 1. Licensing inspector observed infant room staff hand a child a cracker for a snack without washing the child’s hands. Staff shall wash their hands with soap and water before feeding or helping children and before preparing or serving food or beverages. 1. Licensing inspector observed an infant room staff feeding one child and then feeding another child without washing their hands. 2. Licensing inspector observed an infant room staff place a child in a highchair, fix the child’s food, and then hand another child a bottle without washing their hands.”

8VAC20-790-600-F

“Repeat Violation Staff shall complete annually the department’s health and safety update course. The record for S4 did not contain documentation of this annual training due by 11/2025.”

8VAC20-790-600-D-2

“Staff who work directly with children shall have within 90 days of the date of employment current certification in first aid. The record for S3 did not contain the certification due by 08/30/2025.”

8VAC20-790-600-D-1

“Staff who work directly with children shall have within 90 days of the date of employment current certification in cardiopulmonary resuscitation. The record for S3 did not contain the certification due by 08/30/2025.”

8VAC20-780-560-G

“When food is brought from home, the food container shall be sealed. An infant bottle observed in the refrigerator did not have a cap to cover the nipple of the bottle.”

8VAC20-780-560-M

“Children shall not be allowed to drink while walking around. A child was observed during the inspection drinking from a cup with a straw while walking around in the infant room.”

8VAC20-780-560-F

“The Center is required to ensure they have a menu listing foods to be served for meals and snacks during the current one-week period. The menu posted did not specify the fruit that was served to children.”

8VAC20-780-420-E-3

“Staff shall request at least annually parent confirmation that the required information in the child's record is up to date. Up-to-date information is required to be requested from the parent for each child's record at least annually. The information in the record of C1 has not been updated and is overdue by 13 days. The information in the record of C2 was overdue by 9 months.”

8VAC20-780-270-A

“Repeat Violation The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. 1. Baskets holding the children’s milk bottles in the infant room refrigerator contained a standing liquid substance of an unknown origin. 2. The freezer compartment in the infant room refrigerator had a spilled brown substance and other debris in the compartment where breast milk was stored. 3. The safety straps on multiple infant highchairs were caked with dried and sticky food debris. 4. Highchairs in the infant room failed to have the cloth covers on the chairs exposing the children to bolts that hold the chairs together. 5. Highchairs were observed to have food debris in the crevices of the chairs. 6. Food crumbs were observed on the floor in front of the pre-school children’s cubbies and unwrapped cookies in the cubbies. 7. Vinyl baseboard was missing at the door opening between the toddler and infant room. 8. Contact paper on the children’s sink cabinet in the toddler room was peeling and accessible to the children in care.”

8VAC20-780-245-A

“Staff shall complete a minimum of 16 hours of training annually, appropriate to the age of children in care. S4 did not complete any annual training between 12/11/2024 and 12/11/2025. S5 obtained 10 of the 16 required hours between 11/20/2024 ? 11/20/2025.”

8VAC20-780-160-C

“A tuberculosis (TB) screening is required every two years from the last screening. S4 updated screening was due 31 days ago. The updated screening has not been completed.”

8VAC20-780-240-D

“Prior to working alone with children and within seven days of the first day of employment, staff shall be provided in writing with the center’s information listed in 8VAC20-780-420 and information required by 8VAC20-780-240-D. 1-7. The staff file for S3 employed for 16 days did not document this requirement.”

8VAC20-790-600-F

“Staff shall complete annually the department’s health and safety update course. The record for S3 did not contain documentation of this annual training due by 11/2024.”

8VAC20-780-150-B

“Immunization records and physicals are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for C1 was not signed a physician, his designee, or an official of the local health department.”

8VAC20-780-70

“Staff records shall include information about any health problems that may interfere with staff fulfilling the job responsibilities. The staff records for S1 and S2 did not include this information.”

22.1-289.035-B-3

“Repeat Violation The center must request a search of the central registry prior to the employee's first day of employment. S1, who had been employed for more than 4 months and S2, who had been employed for less than a month did not have a central registry search requested. S1 and S2 work alone with children.”

8VAC20-790-600-F

“Staff shall complete annually the department’s health and safety update course. The record for S3 did not contain documentation of this annual training due by 11/2024.”

8VAC20-780-150-B

“Immunization records and physicals are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for C1 was not signed a physician, his designee, or an official of the local health department.”

8VAC20-780-70

“Staff records shall include information about any health problems that may interfere with staff fulfilling the job responsibilities. The staff records for S1 and S2 did not include this information.”

22.1-289.035-B-3

“Repeat Violation The center must request a search of the central registry prior to the employee's first day of employment. S1, who had been employed for more than 4 months and S2, who had been employed for less than a month did not have a central registry search requested. S1 and S2 work alone with children.”

8VAC20-780-550-P

“The center shall maintain written records of children’s injuries that contains all of the required information. The injury report dated 08/19/2024 did not document the time of parental notification.”

8VAC20-780-530-A

“At least one staff in each classroom or area where children are present shall have current certification in both CPR and first aid. S2 was observed alone with a group of children in the classroom and is not certified in pediatric CPR or first aid.”

8VAC20-780-270-A

“The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. There was standing water in the bottom of the refrigerator in the infant room and unidentified brown liquid dripped on the door of the refrigerator. Peeling contact paper was observed on the infant room classroom door.”

8VAC20-780-245-I

“The center is required to provide training on the center’s emergency preparedness plan annually and each time the plan is updated. There was no documentation of the annual review of the emergency preparedness plan.”

8VAC20-780-245-A

“Staff shall complete a minimum of 16 hours of training annually, appropriate to the age of children in care. The records for S5 did not document the 16 hours of required training for 2024.”

8VAC20-780-70

“Each center shall maintain a record for each staff that contains all the required information. The records for S1 and S2 did not document health information about any health problems that may interfere with fulfilling the job responsibilities.”

8VAC20-780-40-J

“The center is required to update annually the injury prevention procedures based on documentation of injuries and a review of the activities and services. No documentation was available to show compliance with this requirement.”

8VAC20-780-140-B

“Physical examinations shall be within certain time periods prescribed. The physical examination for C2 was completed outside the required 3 months prior to attendance.”

22.1-289.035-B-4

“The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. S2, employed for 7 days, did not have documentation of requesting a central registry check and sexual offender check for the one state.”

22.1-289.035-B-3

“The center must request a search of the central registry prior to the employee's first day of employment. S2, who had been employed for over 1 month, did not have a central registry search requested. S2 was working alone with children.”

22.1-289.035-B-2

“Providers must obtain a completed national criminal background check prior to the employee's first day of employment. S2, who had been employed for 7 days, did not have a completed national criminal background check.”

8VAC20-780-150-B

“Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for C5 was not signed.”

8VAC20-780-550-P

“The center shall maintain written records of children’s injuries that contains all of the required information. The injury report dated 08/19/2024 did not document the time of parental notification.”

8VAC20-780-530-A

“At least one staff in each classroom or area where children are present shall have current certification in both CPR and first aid. S2 was observed alone with a group of children in the classroom and is not certified in pediatric CPR or first aid.”

8VAC20-780-270-A

“The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. There was standing water in the bottom of the refrigerator in the infant room and unidentified brown liquid dripped on the door of the refrigerator. Peeling contact paper was observed on the infant room classroom door.”

8VAC20-780-245-I

“The center is required to provide training on the center’s emergency preparedness plan annually and each time the plan is updated. There was no documentation of the annual review of the emergency preparedness plan.”

8VAC20-780-245-A

“Staff shall complete a minimum of 16 hours of training annually, appropriate to the age of children in care. The records for S5 did not document the 16 hours of required training for 2024.”

8VAC20-780-70

“Each center shall maintain a record for each staff that contains all the required information. The records for S1 and S2 did not document health information about any health problems that may interfere with fulfilling the job responsibilities.”

8VAC20-780-40-J

“The center is required to update annually the injury prevention procedures based on documentation of injuries and a review of the activities and services. No documentation was available to show compliance with this requirement.”

8VAC20-780-140-B

“Physical examinations shall be within certain time periods prescribed. The physical examination for C2 was completed outside the required 3 months prior to attendance.”

22.1-289.035-B-4

“The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. S2, employed for 7 days, did not have documentation of requesting a central registry check and sexual offender check for the one state.”

22.1-289.035-B-3

“The center must request a search of the central registry prior to the employee's first day of employment. S2, who had been employed for over 1 month, did not have a central registry search requested. S2 was working alone with children.”

22.1-289.035-B-2

“Providers must obtain a completed national criminal background check prior to the employee's first day of employment. S2, who had been employed for 7 days, did not have a completed national criminal background check.”

8VAC20-780-150-B

“Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for C5 was not signed.”