Phillis Combo
Norfolk, VA 23513 · toddlers to school-age · Home daycare: the provider shares the address with families
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Making A Difference Step By Step is a licensed child care center in Norfolk, Virginia. It is licensed by the state, for up to 120 children, serving school-age children.
It is open Monday to Friday, 6:30 AM to 6:00 PM. It describes a Play-based approach, with after-school care, before-school care, infant care and part-time care.
Virginia Department of Education, Office of Child Care Health and Safety made 11 visits in the last 3 years and cited 11 rules across 5 of them. The visit list, in the state's words, is below.
Hours
| Monday | 6:30 AM to 6:00 PM |
|---|---|
| Tuesday | 6:30 AM to 6:00 PM |
| Wednesday | 6:30 AM to 6:00 PM |
| Thursday | 6:30 AM to 6:00 PM |
| Friday | 6:30 AM to 6:00 PM |
| Saturday | Not listed |
| SundayToday | Not listed |
Programs
| Ages | School-age childrenFrom the state license. It lists: 3 weeks to 12 years (Virginia Beach); 3 weeks to 5 years (Norfolk) |
|---|---|
| Programs | After-school care, before-school care, infant care, part-time care, pre-k, preschool, summer camp and toddler care |
| Approach | Play-based |
| Child care subsidy | Accepts state child care subsidiesFrom the state license |
| Discounts | MILITARY DISCOUNTS + SIBLING DISCOUNTS |
| Transportation | Transportation (Transportation) |
| Licensed capacity | 120 childrenFrom the state license |
Cost
Making A Difference Step By Step has not listed its tuition.
State record
11 visits in the last 3 years · Last visit Jun 29, 2026: 1 rule cited
Rules cited on 6 of 11 visits · 11 rules in all
For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8.
A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
Own this daycare? Add your response to the state record
8VAC20-780-340-C Complaint related: No
“When staff are supervising children, they shall always ensure their care, protection, and guidance. A staff member sprayed a bleaching agent in the presence of a 2-year-old child”
22.1-289.035-B-4
“A copy of the results of a criminal history record information check, a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. Staff #1 confirmed on their sworn statement dated September 2, 2025, they lived outside of Virginia in the past five years and no background search for that state was conducted.”
22.1-289.035-B-4
“A copy of the results of a criminal history record information check, a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. Staff #1 confirmed on their sworn statement dated September 2, 2025, they lived outside of Virginia in the past five years and no background search for that state was conducted.”
22.1-289.035-B-2
“Providers must obtain a completed national criminal background check prior to the employee's first day of employment. Staff #1 worked with children at the center for two weeks prior to the center receiving a completed national criminal background check.”
8VAC20-780-440-J
“There shall be at least thirty inches of space between service sides of occupied cribs and other furniture where that space is the walkway for staff to gain access to any occupied crib. An occupied crib in the infant room did not have 30 inches of space between the service side and another crib.”
8VAC20-780-550-G
“Documentation shall be maintained of emergency evacuation, shelter-in-place, and lockdown drills shall include all required documentation.. The center's documentation of emergency drills did not include documentation of the person conducting the drill, the method used for notification of the drill and for evacuation drills, the weather conditions.”
8VAC20-780-240-B
“Staff shall complete orientation training prior to the staff member working alone with child and no later than seven days of the date of assuming job responsibilities. Staff 1, employed 15 days, and staff 2 employed 14 days, have not completed orientation training. Staff 3, employed 3 months, has no documentation of completing orientation training. Staff 4 did not complete orientation training until employed 11 days of assuming job responsibilities. Staff 5, employed 9 days, has not completed orientation training”
8VAC20-780-90-A
“the record for each enrolled child shall contain a written agreement between the parent and the center by the child's first day of attendance that the parent will inform the center within 24 hours or the next business day after his child or any member of the immediate household has developed any reportable communicable disease, as defined by the State Board of health, except for life threatening diseases which must be reported immediately. The records for child 1, child 2 and child 3 did not contain the required written parent's agreement.”
8VAC20-780-70
“Staff records shall be kept for each staff person that includes documentation that two or more references as to character and reputation as well as competency were checked before employment. The records for staff 3 and staff 5 contained only one documented reference.”
8VAC20-780-60-A
“Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the previous and concurrent programs the child has/is attending. The records for child 1, child 2 and child 3 did not contain documentation of any previous programs attended or any programs concurrently attending.”
8VAC20-790-600-D-2
“Current certification in first aid appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained first aid certification.”
8VAC20-790-600-D-1
“Current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained CPR certification.”
8VAC20-780-550-G
“Documentation shall be maintained of emergency evacuation, shelter-in-place, and lockdown drills shall include all required documentation.. The center's documentation of emergency drills did not include documentation of the person conducting the drill, the method used for notification of the drill and for evacuation drills, the weather conditions.”
8VAC20-780-240-B
“Staff shall complete orientation training prior to the staff member working alone with child and no later than seven days of the date of assuming job responsibilities. Staff 1, employed 15 days, and staff 2 employed 14 days, have not completed orientation training. Staff 3, employed 3 months, has no documentation of completing orientation training. Staff 4 did not complete orientation training until employed 11 days of assuming job responsibilities. Staff 5, employed 9 days, has not completed orientation training”
8VAC20-780-90-A
“the record for each enrolled child shall contain a written agreement between the parent and the center by the child's first day of attendance that the parent will inform the center within 24 hours or the next business day after his child or any member of the immediate household has developed any reportable communicable disease, as defined by the State Board of health, except for life threatening diseases which must be reported immediately. The records for child 1, child 2 and child 3 did not contain the required written parent's agreement.”
8VAC20-780-70
“Staff records shall be kept for each staff person that includes documentation that two or more references as to character and reputation as well as competency were checked before employment. The records for staff 3 and staff 5 contained only one documented reference.”
8VAC20-780-60-A
“Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the previous and concurrent programs the child has/is attending. The records for child 1, child 2 and child 3 did not contain documentation of any previous programs attended or any programs concurrently attending.”
8VAC20-790-600-D-2
“Current certification in first aid appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained first aid certification.”
8VAC20-790-600-D-1
“Current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained CPR certification.”
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Norfolk, VA 23513 · toddlers to school-age · Home daycare: the provider shares the address with families
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Norfolk, VA 23513 · infants to school-age · Home daycare: the provider shares the address with families
Norfolk, VA 23513 · infants to school-age · Home daycare: the provider shares the address with families
Norfolk, VA 23513 · infants to preschool · Home daycare: the provider shares the address with families
FAQ
Yes. Virginia Department of Education, Office of Child Care Health and Safety lists it as licensed and operating.
Virginia Department of Education, Office of Child Care Health and Safety lists the most recent visit on June 29, 2026, with 1 rule cited. It lists 11 visits in the last 3 years.
Yes. Inspectors cited 11 rules across 6 of 11 visits in the last 3 years. For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
120, the licensed capacity on the state record. It is licensed to serve school-age children.
Yes. The state record says it accepts child care subsidies.
Monday to Friday, 6:30 AM to 6:00 PM. These are the hours on the state record. Holiday hours can differ.
It has not listed its tuition. Call (757) 937-0308 to ask.
(757) 937-0308.
2695 Azalea Garden Road, Norfolk, VA 23513. The nearest other daycare we list is Armed Services YMCA Child Development Center Norfolk, 0.2 miles away.