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Child care center 

Making A Difference Step By Step

2695 Azalea Garden Road, Norfolk, VA 235134.4· 7 reviews
licensed capacity
120
open each week
5 days

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Licensed by the stateInspection record

About

About Making A Difference Step By Step

Making A Difference Step By Step is a licensed child care center in Norfolk, Virginia. It is licensed by the state, for up to 120 children, serving school-age children.

It is open Monday to Friday, 6:30 AM to 6:00 PM. It describes a Play-based approach, with after-school care, before-school care, infant care and part-time care.

Virginia Department of Education, Office of Child Care Health and Safety made 11 visits in the last 3 years and cited 11 rules across 5 of them. The visit list, in the state's words, is below.

InfantsPreschool / pre-KBefore- and after-schoolSummer campAccepts child care subsidyOpens before 7 AM

Ages served: school-age children

From the state license. Ages it lists: 3 weeks to 12 years (Virginia Beach); 3 weeks to 5 years (Norfolk)
Ask when you call: rates, current openings, staff-to-child ratio and teacher qualifications.
Type
Child care center
Ages
School-age children
Hours today
Closed today
Licensed capacity
120 children

Hours

Hours

Monday6:30 AM to 6:00 PM
Tuesday6:30 AM to 6:00 PM
Wednesday6:30 AM to 6:00 PM
Thursday6:30 AM to 6:00 PM
Friday6:30 AM to 6:00 PM
SaturdayNot listed
SundayTodayNot listed
From the state licenseHours it lists: “Open 6:30am-6:00pm, Mon-Fri”

Programs

Programs and care

AgesSchool-age childrenFrom the state license. It lists: 3 weeks to 12 years (Virginia Beach); 3 weeks to 5 years (Norfolk)
ProgramsAfter-school care, before-school care, infant care, part-time care, pre-k, preschool, summer camp and toddler care
ApproachPlay-based
Child care subsidyAccepts state child care subsidiesFrom the state license
DiscountsMILITARY DISCOUNTS + SIBLING DISCOUNTS
TransportationTransportation (Transportation)
Licensed capacity120 childrenFrom the state license
A daycare without an item may still offer it; ask.

Cost

Tuition and costs

Making A Difference Step By Step has not listed its tuition.

Ask the daycare for its ratesIt has not listed its tuition.

State record

Inspection reports for Making A Difference Step By Step

License

Status
Licensed and operating
License type
License (Two Year)
Capacity
120 children
Ages
School-age children
License number
#1109760
See the state's record

Summary

11 visits in the last 3 years · Last visit Jun 29, 2026: 1 rule cited

Rules cited on 6 of 11 visits · 11 rules in all

  • Staff training and qualifications 3
  • Records and paperwork 3
  • Background checks 2
  • Supervision and ratios 1
  • Safe sleep 1
  • Safety and hazards 1

For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8.

A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.

Own this daycare? Add your response to the state record

See all 11 visits
  1. Jun 29, 2026Complaint investigation1 rule cited
    • Supervision and ratios

      8VAC20-780-340-C Complaint related: No

      “When staff are supervising children, they shall always ensure their care, protection, and guidance. A staff member sprayed a bleaching agent in the presence of a 2-year-old child”
  2. Jan 12, 2026InspectionNo rules cited
  3. Sep 29, 2025Inspection1 rule cited
    • Background checks

      22.1-289.035-B-4

      “A copy of the results of a criminal history record information check, a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. Staff #1 confirmed on their sworn statement dated September 2, 2025, they lived outside of Virginia in the past five years and no background search for that state was conducted.”
  4. Sep 29, 2025Inspection1 rule cited
    • Background checks

      22.1-289.035-B-4

      “A copy of the results of a criminal history record information check, a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. Staff #1 confirmed on their sworn statement dated September 2, 2025, they lived outside of Virginia in the past five years and no background search for that state was conducted.”
  5. Feb 26, 2025Inspection2 rules cited
    • Background checks

      22.1-289.035-B-2

      “Providers must obtain a completed national criminal background check prior to the employee's first day of employment. Staff #1 worked with children at the center for two weeks prior to the center receiving a completed national criminal background check.”
    • Safe sleep

      8VAC20-780-440-J

      “There shall be at least thirty inches of space between service sides of occupied cribs and other furniture where that space is the walkway for staff to gain access to any occupied crib. An occupied crib in the infant room did not have 30 inches of space between the service side and another crib.”
  6. Feb 6, 2025InspectionNo rules cited
  7. Nov 6, 2024Inspection7 rules cited
    • Safety and hazards

      8VAC20-780-550-G

      “Documentation shall be maintained of emergency evacuation, shelter-in-place, and lockdown drills shall include all required documentation.. The center's documentation of emergency drills did not include documentation of the person conducting the drill, the method used for notification of the drill and for evacuation drills, the weather conditions.”
    • Staff training and qualifications

      8VAC20-780-240-B

      “Staff shall complete orientation training prior to the staff member working alone with child and no later than seven days of the date of assuming job responsibilities. Staff 1, employed 15 days, and staff 2 employed 14 days, have not completed orientation training. Staff 3, employed 3 months, has no documentation of completing orientation training. Staff 4 did not complete orientation training until employed 11 days of assuming job responsibilities. Staff 5, employed 9 days, has not completed orientation training”
    • Records and paperwork

      8VAC20-780-90-A

      “the record for each enrolled child shall contain a written agreement between the parent and the center by the child's first day of attendance that the parent will inform the center within 24 hours or the next business day after his child or any member of the immediate household has developed any reportable communicable disease, as defined by the State Board of health, except for life threatening diseases which must be reported immediately. The records for child 1, child 2 and child 3 did not contain the required written parent's agreement.”
    • Records and paperwork

      8VAC20-780-70

      “Staff records shall be kept for each staff person that includes documentation that two or more references as to character and reputation as well as competency were checked before employment. The records for staff 3 and staff 5 contained only one documented reference.”
    • Records and paperwork

      8VAC20-780-60-A

      “Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the previous and concurrent programs the child has/is attending. The records for child 1, child 2 and child 3 did not contain documentation of any previous programs attended or any programs concurrently attending.”
    • Staff training and qualifications

      8VAC20-790-600-D-2

      “Current certification in first aid appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained first aid certification.”
    • Staff training and qualifications

      8VAC20-790-600-D-1

      “Current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained CPR certification.”
  8. Nov 6, 2024Inspection7 rules cited
    • Safety and hazards

      8VAC20-780-550-G

      “Documentation shall be maintained of emergency evacuation, shelter-in-place, and lockdown drills shall include all required documentation.. The center's documentation of emergency drills did not include documentation of the person conducting the drill, the method used for notification of the drill and for evacuation drills, the weather conditions.”
    • Staff training and qualifications

      8VAC20-780-240-B

      “Staff shall complete orientation training prior to the staff member working alone with child and no later than seven days of the date of assuming job responsibilities. Staff 1, employed 15 days, and staff 2 employed 14 days, have not completed orientation training. Staff 3, employed 3 months, has no documentation of completing orientation training. Staff 4 did not complete orientation training until employed 11 days of assuming job responsibilities. Staff 5, employed 9 days, has not completed orientation training”
    • Records and paperwork

      8VAC20-780-90-A

      “the record for each enrolled child shall contain a written agreement between the parent and the center by the child's first day of attendance that the parent will inform the center within 24 hours or the next business day after his child or any member of the immediate household has developed any reportable communicable disease, as defined by the State Board of health, except for life threatening diseases which must be reported immediately. The records for child 1, child 2 and child 3 did not contain the required written parent's agreement.”
    • Records and paperwork

      8VAC20-780-70

      “Staff records shall be kept for each staff person that includes documentation that two or more references as to character and reputation as well as competency were checked before employment. The records for staff 3 and staff 5 contained only one documented reference.”
    • Records and paperwork

      8VAC20-780-60-A

      “Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the previous and concurrent programs the child has/is attending. The records for child 1, child 2 and child 3 did not contain documentation of any previous programs attended or any programs concurrently attending.”
    • Staff training and qualifications

      8VAC20-790-600-D-2

      “Current certification in first aid appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained first aid certification.”
    • Staff training and qualifications

      8VAC20-790-600-D-1

      “Current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care must be obtained within the 90-day period following employment. The facility was unable to provide documentation that staff 4, employed 98 days has obtained CPR certification.”
  9. Aug 14, 2024InspectionNo rules cited
  10. Aug 14, 2024InspectionNo rules cited
Show 1 earlier visit
  1. Jun 11, 2024InspectionNo rules cited

Copied from Virginia Department of Education, Office of Child Care Health and Safety on October 2, 2026; the state's records start around Oct 2012. Rule wording, severity and dates are the state's.

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Daycares near Making A Difference Step By Step

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Phillis Combo

Norfolk, VA 23513 · toddlers to school-age · Home daycare: the provider shares the address with families

4.8· 21 reviews

FAQ

Questions about Making A Difference Step By Step

Is Making A Difference Step By Step licensed?

Yes. Virginia Department of Education, Office of Child Care Health and Safety lists it as licensed and operating.

When was Making A Difference Step By Step last inspected?

Virginia Department of Education, Office of Child Care Health and Safety lists the most recent visit on June 29, 2026, with 1 rule cited. It lists 11 visits in the last 3 years.

Has Making A Difference Step By Step had rules cited by the state?

Yes. Inspectors cited 11 rules across 6 of 11 visits in the last 3 years. For comparison: 91% of Virginia daycares had at least one rule cited in the last 3 years; the typical daycare had 8. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.

How many children can Making A Difference Step By Step care for?

120, the licensed capacity on the state record. It is licensed to serve school-age children.

Does Making A Difference Step By Step accept child care subsidies?

Yes. The state record says it accepts child care subsidies.

What are Making A Difference Step By Step's hours?

Monday to Friday, 6:30 AM to 6:00 PM. These are the hours on the state record. Holiday hours can differ.

How much does Making A Difference Step By Step cost?

It has not listed its tuition. Call (757) 937-0308 to ask.

What is Making A Difference Step By Step's phone number?

(757) 937-0308.

Where is Making A Difference Step By Step?

2695 Azalea Garden Road, Norfolk, VA 23513. The nearest other daycare we list is Armed Services YMCA Child Development Center Norfolk, 0.2 miles away.

Sources: Virginia Department of Education, Office of Child Care Health and Safety (license and visits).