KinderCare Learning Centers #741

8VAC20-780-340-A Complaint related: Yes

“COMPLAINT RELATED When staff are supervising children, they shall always ensure their care, protection, and guidance. On Wednesday, April 8, 2026, Child #1 approached Staff #1, crying, stating that another child had poked them in the eye. Staff #1 did not observe any signs of injury at that time. Staff #1 offered Child #1 a cold press for their eye and continued to ask the child throughout the day if they were okay. Staff #1 did not report the incident to the administration. Child #1 was seen by a medical provider and diagnosed with an abrasion of the left cornea. Staff #1 did not ensure their care, protection, and guidance by not reporting the incident after Child #1 continued to rub their eye.”

8VAC20-780-550-P Complaint related: Yes

“COMPLAINT RELATED The center shall maintain a written record of children's serious and minor injuries, including all required information, in which entries are made the day of occurrence. Child #1's report did not include any future action to prevent recurrence of the injury. Additionally, the report was missing a parent’s signature or two staff signatures.”

8VAC20-780-340-F

“Children under 10 years of age shall always be within actual sight and sound supervision of staff. On Friday, March 6, 2026, Child #1 (age 3) was left unsupervised in the bathroom for approximately five minutes during a group bathroom break. Staff #1 was unaware that the child had been left in the bathroom. Staff #1 reported that they did not take a headcount and did not have the CRS (Child Supervision Record) with them.”

8VAC20-780-40-E

“REPEAT VIOLATION The operational responsibilities of the licensee shall include ensuring that the center's activities, services, and facilities are maintained in compliance with these standards, the center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department. The center did not follow its own policies and procedures, as required by the standards for identifying where children are at all times. On Friday, March 6, 2026, Child #1 (age 3) was left unsupervised in the bathroom for approximately five minutes during a group bathroom break. Staff #1 was unaware that the child had been left in the bathroom. Staff #1 reported that they did not take a headcount and did not have the CRS (Child Supervision Record) with them. The center’s procedures for identifying where children are at all times require staff to use a tool called the Child Supervision Record (CSR) used to track where children and teachers are throughout the day. A process called Name-to-Face is used to account for children, comparing each child’s name on the CSR to their face, confirming they are present.”

8VAC20-780-260-B

“The center shall obtain annual approval from the health department for meeting requirements for water supply and sewage disposal system. At the time of the inspection, the center did not have a current environmental sanitation inspection completed. The sanitation inspection is overdue by 7 days.”

8VAC20-780-270-A

“The center shall ensure that areas outside of the center are maintained in a clean, safe, and operable condition. At the time of the inspection, there was a piece of wood on the preschool playground that had deteriorated, creating a hole along the outer end of the board.”

8VAC20-780-400-B

“Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts. On 8/15/2025, Staff #1 stated that Child #1 (age: 4 years old) was throwing balls at them while on the playground. Staff #1 reported that a ball hit them in the face and that they aggressively yelled at Child #1, saying, ?Stop throwing balls at me.? Staff #1 did not use appropriate behavior guidance that was constructive in nature, age and stage appropriate, and intended to redirect children to appropriate behavior.”

8VAC20-780-40-E

“The operational responsibilities of the licensee shall include ensuring that the center's activities, services, and facilities are maintained in compliance with these standards, the center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department. On 8/15/2025, Staff #1 stated that Child #1 was throwing balls at them while on the playground. Staff #1 reported that a ball hit them in the face and that they aggressively yelled at Child #1, saying, ?Stop throwing balls at me.? The behavior guidance plan for parents states: "We will offer alternatives to children engaged in undesirable behavior by offering a different toy, suggesting a new activity, engaging the child in an activity with a teacher or another child, or by suggesting independent play. The employee handbook states, "Unacceptable child guidance is defined as certain discipline methods are simply not acceptable at KCE, including: Spanking, grabbing, pinching, or any physical punishment or restraint."”

8VAC20-780-240-A

“The Virginia Department of Education-sponsored orientation course shall be completed within 90 calendar days of employment. Staff #2, who has been employed for a year, did not complete the Virginia Department of Education-sponsored orientation course within 90 calendar days of employment.”

8VAC20-780-40-E

“The operational responsibilities of the licensee shall include ensuring that the center's activities, services, and facilities are maintained in compliance with these standards, the center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department. On February 6, 2025, Child #1 (age 22 months) was seen climbing on top of a classroom table. Staff #1 did not follow the center's policies and procedures regarding behavior guidance by inappropriately redirecting Child #1 (age 22 months) off the table. The center's behavior guidance plan for parents states: "We will offer alternatives to children engaged in undesirable behavior by offering a different toy, suggesting a new activity, engaging the child in an activity with a teacher another child, or by suggesting independent play. The center's employee handbook states, "unacceptable child guidance is defined as certain discipline methods are simply not acceptable at KCE, including: Spanking, grabbing, pinching, or any physical punishment or restraint."”

8VAC20-780-400-B

“Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior. On February 6, 2025, Child #1 (age 22 months) was seen climbing on top of a classroom table. Staff #1 did not use appropriate behavior guidance to redirect the child off the table.”

8VAC20-780-160-C

“REPEAT VIOLATION A tuberculosis (TB) screening is required every two years from the last screening. Staff #6 updated TB screening was due 22 days ago.”

8VAC20-780-130-E

“The center shall obtain documentation of additional immunizations once every six months for children under the age of two years. Child #9, 22 months old, last documented immunization was over 14 months ago.”

8VAC20-780-60-A

“A written care plan is required for each child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction. Child #10's physical examination form notes that the child has a diagnosed food allergy. Child #10's written care plan on file is missing a physician's signature.”

8VAC20-780-260-B

“The center shall obtain annual approval from the health department for meeting requirements for water supply and sewage disposal system. The center's environmental sanitation inspection is overdue by 56 days”

8VAC20-780-40-E

“The operational responsibilities of the licensee shall include ensuring that the center's activities, services, and facilities are maintained in compliance with these standards, the center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department. On February 6, 2025, Child #1 (age 22 months) was seen climbing on top of a classroom table. Staff #1 did not follow the center's policies and procedures regarding behavior guidance by inappropriately redirecting Child #1 (age 22 months) off the table. The center's behavior guidance plan for parents states: "We will offer alternatives to children engaged in undesirable behavior by offering a different toy, suggesting a new activity, engaging the child in an activity with a teacher another child, or by suggesting independent play. The center's employee handbook states, "unacceptable child guidance is defined as certain discipline methods are simply not acceptable at KCE, including: Spanking, grabbing, pinching, or any physical punishment or restraint."”

8VAC20-780-400-B

“Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior. On February 6, 2025, Child #1 (age 22 months) was seen climbing on top of a classroom table. Staff #1 did not use appropriate behavior guidance to redirect the child off the table.”

8VAC20-780-160-C

“REPEAT VIOLATION A tuberculosis (TB) screening is required every two years from the last screening. Staff #6 updated TB screening was due 22 days ago.”

8VAC20-780-130-E

“The center shall obtain documentation of additional immunizations once every six months for children under the age of two years. Child #9, 22 months old, last documented immunization was over 14 months ago.”

8VAC20-780-60-A

“A written care plan is required for each child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction. Child #10's physical examination form notes that the child has a diagnosed food allergy. Child #10's written care plan on file is missing a physician's signature.”

8VAC20-780-260-B

“The center shall obtain annual approval from the health department for meeting requirements for water supply and sewage disposal system. The center's environmental sanitation inspection is overdue by 56 days”