Heavn On Earth Childcare Center

8VAC20-780-70

“(Repeat Violation) Staff records for each staff person shall include documentation to demonstrate that the individual possesses the education, certification, and experience required by the job position. Staff #1 was serving as a Program Leader in the classroom on 9/02/26. There was no high school diploma or GED in the record of Staff #1.”

22.1-289.035-B-4

“The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. The record of Staff #1 did not contain documentation of requesting a central registry check, a criminal history check, or a sex offender registry search from another state where they resided in the past five years.”

8VAC20-780-210-A-4

“(Repeat Violation/Systemic Deficiency) Program leaders shall be at least 18 years of age, have fulfilled a high school program completion or the equivalent and have six months of supervised programmatic experience and 24 hours of training related to the care of children within the required timeframe, one month of being hired. Staff #8 was serving as a Program Leader in the school age classroom on 7/17/26. Staff #8 is not qualified to be a Program Leader. Staff #8 has not completed 24 hours of training related to the care of children within the required timeframes.”

8VAC20-780-500-A

“Children's hands shall be washed with soap and running water or disposable wipes before and after eating meals or snacks. Five children in the toddler room were observed getting ready for lunch. Staff #5 stated that the children`s hands were washed before lunch at the portable sink in the classroom. There was no water in the portable sink and no water came out of the faucet after pressing the foot pump several times. In addition, there was no step stool to help the children access the sink.”

8VAC20-780-560-G

“When food is brought from home, the food container shall be sealed and clearly dated and labeled in a way that identifies the owner Eight lunch bags were not labeled with the children’s names.”

8VAC20-780-330-F

“(Repeat Violation) A shady area shall be provided on playgrounds during the months of June, July, and August. A shady area was not provided or observed on the playground during the inspection on 7/17/26.”

8VAC20-780-260-A

“The center shall provide to the licensing representative an annual fire inspection report from the appropriate fire official having jurisdiction. The most recent fire inspection was dated 6/25/2025.”

8VAC20-780-190-B

“(Systemic Deficiency) Program directors without management experience shall have one college course in a business-related field, 10 hours of management training, or one child care management course that satisfactorily covers the management functions of planning; budgeting; staffing; and monitoring. Staff #4 does not have management experience and has not completed one college course in a business-related field, 10 hours of management training, or one child care management course that satisfactorily covers the management functions of planning; budgeting; staffing; and monitoring.”

8VAC20-780-60-A

“(Repeat Violation) Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the name, address, and phone number of two designated people to call in an emergency if a parent cannot be reached There is no phone number for the second emergency contact listed in the record of Child #3.”

8VAC20-780-40-H

“The sponsor shall maintain public liability insurance for bodily injury for each center site with a minimum limit of at least $500,000 each occurrence and with a minimum limit of $500,000 aggregate. The evidence of insurance coverage documented that the liability insurance expired on 5/19/26.”

8VAC20-780-130-A

“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. There were no immunization in the record of Child #3. On the immunization record for Child #2, the physician noted a concern that the child had not received the required immunizations at age 4.”

8VAC20-780-340-A

“(Repeat Violation/Systemic Deficiency) When staff are supervising children, they shall always ensure their care, protection, and guidance. When school was still in session, Staff #7 was transporting children to and from school in a vehicle she is not licensed to drive. Staff #7 was transporting children in a Class C-Small vehicle that seats 18 children. Any vehicle that is designed to transport 16 or more passengers including the driver requires a commercial driver’s license according to ? 46.2-341.16. Staff #7 did not ensure the care, protection, and guidance of the children as she does not have a commercial driver’s license.”

8VAC20-780-310-F Complaint related: No

“(Repeat Violation) Centers licensed for the care of infants and toddlers shall provide a separate playground area for these children that has at least 25 square feet of unpaved surface per infant/toddler on the outdoor area at any one time. The outside play area is paved. The center does not have a separate area with at least 25 square feet of unpaved surface per infant/toddler in the outdoor area.”

8VAC20-780-80-A Complaint related: No

“(Repeat Violation/Systemic Deficiency) For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. There was no written record of daily attendance for each group of children on 6/01/2026 or 6/09/2026 that documented the arrival and departure of each child in care as it occurred.”

8VAC20-780-350-C Complaint related: Yes

“(Repeat Violation/Systemic Deficiency/Complaint Related) When children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child in the group shall apply to the entire group. On 6/09/2026, at approximately 10:30 a.m., Staff #5 was observed supervising 13 children (age range 4 years 8 months to 8 years 11 months). The group required 2 staff members as the staff-to-children ratio for the youngest child is 1 staff per 10 children.”

8VAC20-780-340-F Complaint related: No

“(Systemic Deficiency) Children under 10 years of age shall always be within actual sight and sound supervision of staff. On 6/09/2026, Staff #5 was observed leaving her mixed age group classroom of 13 children (age range 4 years 8 months to 8 years 11 months) to lock the center’s front door behind a parent that arrived for pick up at 12:20 p.m.”

8VAC20-780-340-C Complaint related: No

“(Repeat Violation/Systemic Deficiency) During the stated hours of operation, there always shall be on the premises when one or more children are present one staff member who meets the qualifications of a program leader or program director and an immediately available staff member, with direct means for communication between the two of them. Biweekly staff timesheets, daily attendance records,and KinderConnect daily detailed attendance reports from 6/01/26 document Staff #3 as being alone on the premises with 6 children (infants through school age) from 6:35 a.m. until 7:30 a.m. Staff #3 is not qualified to be a program leader. When present at the center Staff #4 serves as an immediately available staff member to assist when necessary. On 6/01/2026, there was no documentation that Staff #4 was present with direct means for communication with Staff #3 between 6:35 a.m. until 7:30a.m.”

8VAC20-780-340-A Complaint related: Yes

“(Repeat Violation/Systemic Deficiency/Complaint Related) When staff are supervising children, they shall always ensure their care, protection, and guidance. On 6/01/26, at approximately 10:30 a.m. Staff #2 was supervising approximately 9 children aged 3-5 years outside on the playground pavement. Child #1 was running on the pavement, tripped over their sandals, fell forward, and knocked a tooth out. Child #1 has designated play shoes at the center to wear when they play outside. Staff #2 did not ensure that Child #1 put on their play shoes before they went outside. The center’s injury prevention policy requires staff to ensure that ?children are dressed appropriately for indoor and outdoor play, including footwear that is non-slip.?”

8VAC20-780-330-F Complaint related: No

“(Repeat Violation) A shady area shall be provided on playgrounds during the months of June, July, and August. A shady area was not provided or observed on the playground during the inspection on 06/09/2026.”

8VAC20-780-320-B Complaint related: No

“Each restroom area provided for children shall be equipped with soap, toilet paper, and disposable towels or an air dryer within reach of children. On 6/09/26, a child was observed washing their hands in the school age bathroom. There were no disposable towels or air dryer within reach of children to dry hands.”

8VAC20-780-80-B-2 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) The center shall inform the department's representative as soon as practicable, but not to exceed two business days, of any injury to a child that occurs while the child is under the supervision of the center and requires outside medical attention. Child #1 required outside medical attention on 6/01/26 after tripping on the playground pavement and knocking a tooth out. The center did not inform the department within 2 business days as required.”

8VAC20-780-330-F Complaint related: No

“A shady area shall be provided on playgrounds during the months of June, July, and August. A shady area was not provided or observed on the playground during the inspection on 06/02/2026.”

8VAC20-780-240-B Complaint related: Yes

“(Systemic Deficiency/Complaint Related) Staff shall complete orientation training prior to the staff member working alone with children and no later than seven days of the date of assuming job responsibilities. There was no documentation of orientation training for Staff #2 who worked alone with children for four weeks from the end of April 2026 until the 4th week of May 2026.”

8VAC20-780-210-A-4 Complaint related: No

“(Systemic Deficiency) Program leaders shall be at least 18 years of age, have fulfilled a high school program completion or the equivalent and have six months of supervised programmatic experience and 24 hours of training related to the care of children within one month of being hired. Staff #1 had been working for over 2 months and was observed working alone in the toddler classroom as a program leader on 6/02/2026. Staff #1 did not receive the 24 hours of training required within one month of beginning employment.”

8VAC20-780-190-A-4 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) Program directors shall have two years of programmatic experience with one year in a staff supervisory capacity, and one of the following: a one-year early childhood certificate, a child development associate certificate, or a Montessori certification. Staff #3 was identified as the program director on 6/02/26. Staff #3 did not have a one-year early childhood certificate, a child development associate certification, or a Montessori certification as required.”

8VAC20-780-80-A Complaint related: No

“(Systemic Deficiency) For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. There was no written record of daily attendance for each group of children on 5/18/2026, 5/19/2026, 5/20/2026, and 6/02/2026 that documented the arrival and departure of each child in care as it occurred.”

8VAC20-780-70 Complaint related: No

“(Repeat Violation/Systemic Deficiency) Staff records shall be kept for each staff person and must contain documentation that two or more references as to character and reputation as well as competency were checked before employment. Staff #4 has been working for 8 months. There were no references in the record of Staff #4.”

8VAC20-780-340-C Complaint related: Yes

“(Systemic Deficiency/Complaint Related) During the stated hours of operation, there always shall be on the premises when one or more children are present one staff member who meets the qualifications of a program leader or program director and an immediately available staff member, with direct means for communication between the two of them. Biweekly staff timesheets, daily attendance records, and KinderConnect daily detailed attendance reports from 5/18/26-5/20/26 show opening and closing times when only 1 staff member was present on the premises when children were at the center. On 5/18/26, Staff #1 is documented as being alone on the premises with 12 children (infants through school age) from 6:33 a.m. until 8:00 a.m. From 6:08 p.m. until 6:25 p.m., Staff #1 is documented as being alone on the premises with 1 school age child. On 5/19/26, Staff #4 is documented as being alone on the premises with 15 children (infants through school age) from 6:33 a.m. until 8:00 a.m. From 6:02 p.m. until 6:20 p.m., Staff #1 is documented as being alone on the premises with 2 children (preschool and school age). On 5/20/26, Staff #4 is documented as being alone on the premises with 16 children (infants through school age) from 6:30 a.m. until 8:00 a.m. From 6:00 p.m. until 6:10 p.m., Staff #1 is documented as being alone on the premises with 3 children (preschool through school age). Staff #1 and Staff #4 are not qualified to be program leaders. When present at the center Staff #7 serves as an immediately available staff member to assist when necessary. There was no documentation that Staff #7 was present with direct means for communication with Staff #1 and Staff #4 at opening and/or closing on 5/18/2026, 5/19/2026, and 5/20/2026.”

8VAC20-780-340-D Complaint related: Yes

“(Systemic Deficiency/Complaint Related) In each grouping of children at least one staff member who meets the qualifications of a program leader or program director shall be regularly present. Staff #1 was working alone in the toddler classroom on 6/02/2026. Staff #1 does not have the training necessary to serve as a program leader or program director.”

8VAC20-780-350-B-2 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) The required ratio for children ages 16 months to 24 months is one staff per five children. On 6/02/2026, at 10:00am, Staff #1 and Staff #3 were supervising a combined group of 6 toddlers and 11 preschoolers. When the toddler class and preschool class were divided, Staff #1 remained out of ratio with six children ages18 months to 2 years and 7 months.”

8VAC20-780-60-A Complaint related: No

“Each center shall maintain and keep at the center a separate record for each child enrolled that contains all the required information. The record for Child #3 had information for one emergency contact. Information for two emergency contacts is required. The record for Child #4 had no emergency contact information.”

8VAC20-780-160-A Complaint related: Yes

“(Systemic Deficiency/Complaint Related) Each staff member shall submit documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with the children. The documentation shall have been completed within the last 30 calendar days of the date of employment. There was no screening for Staff #2, who worked directly with children for four weeks from the end of April 2026 until the 4th week of May 2026. The screening for Staff #3 was more than a year old at the time of employment.”

8VAC20-780-350-B-3 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) The required ratio for children aged 2 is one staff per eight children. On 6/02/2026, at 10:00am, Staff #1 and Staff #3 were supervising a combined group of 6 toddlers and 11 preschoolers. When the toddler class and preschool class were divided, Staff #3 remained out of ratio with 11 children, aged 2 years, 5 months to 4 years, 11 months.”

8VAC20-780-350-C Complaint related: Yes

“(Systemic Deficiency/Complaint Related) When children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child in the group shall apply to the entire group. The written daily attendance records, KinderConnect daily detailed attendance sheets, and the bi-weekly time sheets indicated the center did not maintain the required staff to child ratio. On 5/18/2026, from 10:00 a.m. until 12:00 p.m. 28 children (age range 4 months to 6 years 4 months) in care required five staff members to be present at the center. Documentation indicated three staff members were present at the center. On 5/19/2026, from 11:10 a.m. until 12:00 p.m. 24 children (age range 4 months to 5 years 6 months) in care required five staff members to be present at the center. Documentation indicated three staff members were present at the center. On 5/20/2026, from 10:00 a.m. until 12:00 p.m. 24 children (age range 4 months to 5 years 6 months) in care required five staff members to be present at the center. Documentation indicated four staff members were present at the center. On 06/02/26 it was observed that the toddler class and the preschool class were combined. Two staff (Staff #1 and Staff #3) were with 17 children (ages 18 months-4 years 11 months). The required ratio for this mixed age group is one staff per five children.”

8VAC20-780-450-A Complaint related: No

“Cribs when being used by infants shall have linens consisting of a bottom cover. On 6/02/2026, two children in the infant room were observed sleeping in cribs without linens as a bottom cover. The children were laying on plastic covered mattresses with their own fleece blankets.”

8VAC20-790-530-C Complaint related: Yes

“(Systemic Deficiency/Complaint Related) Records, reports, and information required by this part may be kept as hard copy or electronically and shall be maintained and made accessible to department representatives for five years after termination of services or separation from employment. There was no record for Staff #2, who worked alone with children for four weeks from the end of April 2026 until the 4th week of May 2026.”

22.1-289.035-B-3 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) The center must request a search of the central registry prior to the employee's first day of employment. There was no central registry search request for Staff #2 who worked alone with children for four weeks from the end of April 2026 until the 4th week of May 2026.”

22.1-289.035-B-2 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) Providers must obtain the results of a national criminal background check prior to the employee's first day of employment. There was no national criminal background check for Staff #2, who worked alone with children for four weeks from the end of April 2026 until the 4th week of May 2026.”

22.1-289.035-B-1 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) The center is required to obtain a complete sworn statement prior to the employee's first day of employment. There was no sworn statement for Staff #2, who worked alone with children for four weeks from the end of April 2026 until the 4th week of May 2026.”

8VAC20-780-350-B-1 Complaint related: Yes

“(Systemic Deficiency/Complaint Related) The required ratio for children ages birth to 16 months is one staff per four children. On 06/02/2026, Staff #4 was out of ratio in the infant room from 8:41 a.m.-8:58 a.m. At 8:41a.m., there were five children in the infant classroom (ages 4 months-20 months). Two additional children arrived in the infant room, at 8:48 a.m. and 8:55 a.m. for a total of seven children (ages 4 months-20 months) with one staff member.”

8VAC20-780-340-A Complaint related: Yes

“(Systemic Deficiency/Complaint Related) When staff are supervising children, they shall always ensure their care, protection, and guidance. On 6/02/26, at 10:00am, Staff #1 and Staff #3 were supervising a combined group of 6 toddlers and 11 preschoolers. The children were observed yelling and running in and out of two separate classrooms. One child was observed climbing on a table. A child was observed running out of sight into the school age classroom. Staff #1 and Staff #3 did not know the name of Child #5, who was new that day. The grouping of children did not meet the required staff-to-child ratio.”

8VAC20-780-420-A

“(Repeat Violation) Before the child's first day of attending, parents shall be provided all required information in writing. There was no documentation in the records of Child #1, Child #2, Child #4, and Child #5 that the parents had been provided with required information in writing prior to their children’s first day of attending.”

8VAC20-780-200-A Complaint related: Yes

“The center shall have a qualified program director or a qualified back-up program director who meets one of the director qualifications who shall regularly be on site at least 50% of the center's hours of operation. The center does not have a qualified program director.”

8VAC20-780-130-A

“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child #2, who had been attending for two weeks, did not have documentation of an immunization record on file.”

8VAC20-780-160-A

“Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. The TB test of Staff #1 was dated more than four months prior to date of employment. The TB test of Staff #2 was dated more than seven months prior to date of employment. Staff #1 and Staff #2 have been employed at the center for two weeks.”

8VAC20-780-40-G

“The center shall meet the proof of child identity and age requirements as stated in ? 22.1-289.049 of the Code of Virginia. The record of Child #2 did not contain documentation that the center viewed the child’s birth certificate within seven days of the date of enrollment.”

8VAC20-780-60-A

“Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record of Child #2 did not contain the phone number of the child's physician.”

8VAC20-780-70

“Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment. Staff #1, who has been actively working at the center for the past two weeks, had one completed reference verification on file.”

8VAC20-780-190-A

“Program Directors with a Child Development Associate certification must also have two years of programmatic experience with one year in a staff supervisory capacity. The record of Staff #2 did not contain documentation of programmatic experience or supervisory experience.”

8VAC20-780-420-A

“Before the child's first day of attending, parents shall be provided in writing the center's philosophy and any religious affiliation; operating information; transportation policy; policies for arrival and departure; policy regarding medication; policy regarding sunscreen, diaper ointment, and insect repellent; lines of authority; policy for reporting suspected child abuse; parent's right to be admitted to the center; communicating emergency situations; general daily schedule; food and discipline policies; and termination policies. The records of Child #1, #2, #3, #4, and #5 did not contain documentation that the parents were provided with this information in writing before the children’s first day of attending.”

22.1-289.057-A

“Centers are required to test potable drinking water for lead levels. The center did not provide lead testing results.”

8VAC20-780-200-A Complaint related: Yes

“The center shall have a qualified program director or a qualified back-up program director who meets one of the director qualifications who shall regularly be on site at least 50% of the center's hours of operation. The center does not have a qualified program director.”

8VAC20-780-130-A

“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child #2, who had been attending for two weeks, did not have documentation of an immunization record on file.”

8VAC20-780-160-A

“Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. The TB test of Staff #1 was dated more than four months prior to date of employment. The TB test of Staff #2 was dated more than seven months prior to date of employment. Staff #1 and Staff #2 have been employed at the center for two weeks.”

8VAC20-780-40-G

“The center shall meet the proof of child identity and age requirements as stated in ? 22.1-289.049 of the Code of Virginia. The record of Child #2 did not contain documentation that the center viewed the child’s birth certificate within seven days of the date of enrollment.”

8VAC20-780-60-A

“Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record of Child #2 did not contain the phone number of the child's physician.”

8VAC20-780-70

“Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment. Staff #1, who has been actively working at the center for the past two weeks, had one completed reference verification on file.”

8VAC20-780-190-A

“Program Directors with a Child Development Associate certification must also have two years of programmatic experience with one year in a staff supervisory capacity. The record of Staff #2 did not contain documentation of programmatic experience or supervisory experience.”

8VAC20-780-420-A

“Before the child's first day of attending, parents shall be provided in writing the center's philosophy and any religious affiliation; operating information; transportation policy; policies for arrival and departure; policy regarding medication; policy regarding sunscreen, diaper ointment, and insect repellent; lines of authority; policy for reporting suspected child abuse; parent's right to be admitted to the center; communicating emergency situations; general daily schedule; food and discipline policies; and termination policies. The records of Child #1, #2, #3, #4, and #5 did not contain documentation that the parents were provided with this information in writing before the children’s first day of attending.”

22.1-289.057-A

“Centers are required to test potable drinking water for lead levels. The center did not provide lead testing results.”

8VAC20-780-200-A Complaint related: Yes

“The center shall have a qualified program director or a qualified back-up program director who meets one of the director qualifications who shall regularly be on site at least 50% of the center's hours of operation. The center does not have a qualified program director.”

8VAC20-780-130-A

“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child #2, who had been attending for two weeks, did not have documentation of an immunization record on file.”

8VAC20-780-160-A

“Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. The TB test of Staff #1 was dated more than four months prior to date of employment. The TB test of Staff #2 was dated more than seven months prior to date of employment. Staff #1 and Staff #2 have been employed at the center for two weeks.”

8VAC20-780-40-G

“The center shall meet the proof of child identity and age requirements as stated in ? 22.1-289.049 of the Code of Virginia. The record of Child #2 did not contain documentation that the center viewed the child’s birth certificate within seven days of the date of enrollment.”

8VAC20-780-60-A

“Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record of Child #2 did not contain the phone number of the child's physician.”

8VAC20-780-70

“Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment. Staff #1, who has been actively working at the center for the past two weeks, had one completed reference verification on file.”

8VAC20-780-190-A

“Program Directors with a Child Development Associate certification must also have two years of programmatic experience with one year in a staff supervisory capacity. The record of Staff #2 did not contain documentation of programmatic experience or supervisory experience.”

8VAC20-780-420-A

“Before the child's first day of attending, parents shall be provided in writing the center's philosophy and any religious affiliation; operating information; transportation policy; policies for arrival and departure; policy regarding medication; policy regarding sunscreen, diaper ointment, and insect repellent; lines of authority; policy for reporting suspected child abuse; parent's right to be admitted to the center; communicating emergency situations; general daily schedule; food and discipline policies; and termination policies. The records of Child #1, #2, #3, #4, and #5 did not contain documentation that the parents were provided with this information in writing before the children’s first day of attending.”

22.1-289.057-A

“Centers are required to test potable drinking water for lead levels. The center did not provide lead testing results.”

8VAC20-780-310-F

“Centers licensed for the care of infants and toddlers shall provide a separate playground area for these children that has at least 25 square feet of unpaved surface per infant/toddler on the outdoor area at any one time. The outside play area is paved. The center does not have at least 25 square feet of unpaved surface per infant/toddler on the outdoor area..”