Brightpath Dover

OCCL Standards Complaint (Substantiated)

“OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. The Office of Childcare Licensing (OCCL) received a self-reported complaint on April 2, 2026, regarding lack of positive behavior supports. An investigation began on April 10, 2026, and concluded on April 15, 2026. This complaint is substantiated for lack of positive behavior supports because Staff #1 grabbed a child by the arm and used force to make them sit with the group. Staff #1 was placed on administrative leave by the facility on March 30, 2026, and was then terminated from employment on April 7, 2026.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on March 10, 2026, regarding staff doing personal activities, not following the schedule, improper staff-to-child ratio and lack of cleanliness. An investigation was conducted on March 11, 2026. This complaint is substantiated for improper staff-to-child ratio because according to the attendance records, on March 5, 2026, the opening classroom was over staff-to-child ratio with up to eleven children, one of which was an infant, and two staff members from 7:33 am and 7:37 am. On March 9, 2026, the Toddler 3 classroom was over staff-to-child ratio with nine children and one staff member from 1:30 pm until 3:35 pm. There is no evidence to substantiate the allegation of staff doing personal activities because the staff stated they supervise and interact with the children and save phone use for break time. There is no evidence to substantiate not following a schedule because staff stated they follow their daily schedule. There is no evidence to substantiate lack of cleanliness because staff stated the center is cleaned throughout the day and rooms were clean at the time of the investigation. A concern noted was according to attendance records in the Toddler 4 classroom one child was not signed out on March 9, 2026.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on March 16, 2026, regarding improper release of children, lack of supervision, and lack of positive behavior supports. An investigation was conducted on March 18, 2026. This complaint is substantiated for improper release of children because staff stated they did not check or copy the identification of Person #1 when they picked up from the center. There is no evidence to substantiate lack of supervision because staff stated they supervise and redirect children as needed. There is no evidence to substantiate lack of positive behavior supports because staff stated they have never used the phrase, If they fall, they fall and use positive behavior techniques.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on March 10, 2026, regarding staff doing personal activities, not following the schedule, improper staff-to-child ratio and lack of cleanliness. An investigation was conducted on March 11, 2026. This complaint is substantiated for improper staff-to-child ratio because according to the attendance records, on March 5, 2026, the opening classroom was over staff-to-child ratio with up to eleven children, one of which was an infant, and two staff members from 7:33 am and 7:37 am. On March 9, 2026, the Toddler 3 classroom was over staff-to-child ratio with nine children and one staff member from 1:30 pm until 3:35 pm. There is no evidence to substantiate the allegation of staff doing personal activities because the staff stated they supervise and interact with the children and save phone use for break time. There is no evidence to substantiate not following a schedule because staff stated they follow their daily schedule. There is no evidence to substantiate lack of cleanliness because staff stated the center is cleaned throughout the day and rooms were clean at the time of the investigation. A concern noted was according to attendance records in the Toddler 4 classroom one child was not signed out on March 9, 2026.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on March 16, 2026, regarding improper release of children, lack of supervision, and lack of positive behavior supports. An investigation was conducted on March 18, 2026. This complaint is substantiated for improper release of children because staff stated they did not check or copy the identification of Person #1 when they picked up from the center. There is no evidence to substantiate lack of supervision because staff stated they supervise and redirect children as needed. There is no evidence to substantiate lack of positive behavior supports because staff stated they have never used the phrase, If they fall, they fall and use positive behavior techniques.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on December 5, 2025, regarding lack of supervision and infant feeding. An investigation was conducted on December 10, 2025. This complaint is substantiated for infant feeding because staff stated sometimes they lay infants on the floor to have their bottle. There is no evidence to substantiate lack of supervision because staff stated they supervise the children and at the visit active supervision was observed.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on October 29, 2025, regarding accident/ injury procedures. An investigation was conducted on November 5, 2025. This complaint is substantiated because staff stated they had started an accident/ injury report but never completed it to give to the parent.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on October 29, 2025, regarding accident/ injury procedures. An investigation was conducted on November 5, 2025. This complaint is substantiated because staff stated they had started an accident/ injury report but never completed it to give to the parent.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on October 3, 2025, regarding improper staff-to-child ratio. An investigation was conducted on October 7, 2025. This complaint is substantiated because according to attendance records reviewed, classroom 112 did not follow proper staff-to-child ratio. A concern noted was staff attendance was not complete, because there were three days, a staff member did not sign out of the classroom.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on September 2, 2025, regarding improper staff-to-child ratio. An investigation was conducted on September 3, 2025. This complaint is substantiated because according to attendance records, there were up to eight one-year-olds with one staff member from 7:07 am until 7:17 am.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on July 31, 2025, regarding using an unapproved outdoor space without fencing and going outside when there is a weather advisory. An investigation was conducted on August 4, 2025. This complaint is substantiated for using an unapproved outdoor space without fencing because staff stated they use the back sidewalk with the children, which is not an approved space and is not fenced. There is no evidence to substantiate going outside during a weather advisory because staff stated they followed the guidelines and stayed indoors due to heat.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on July 15, 2025, regarding exceeding staff-to-child ratios, mixing age groups, lack of supervision, and not having outdoor schedules. An investigation was conducted on July 23, 2025. This complaint is substantiated for exceeding staff-to-child ratios because according to attendance records, room 115 was over ratio with up to 13 children with one staff member from 8:47 am until 9:00 am. This complaint is substantiated for lack of supervision because according to staff, they sit and chat while on the playground instead of walking around and supervising the children. There is no evidence to substantiate the mixing of age groups because when classrooms combined, there were only six school-age children present. There is no evidence to substantiate not having outdoor schedules because staff stated they go out at different times and those times are listed on their classroom schedules. Based on attendance records, a concern noted was room 113 had one staff not signed out, and no staff signed in from 1:58 pm until 2:58 pm and again from 4:30 pm until 5:10 pm.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on July 31, 2025, regarding using an unapproved outdoor space without fencing and going outside when there is a weather advisory. An investigation was conducted on August 4, 2025. This complaint is substantiated for using an unapproved outdoor space without fencing because staff stated they use the back sidewalk with the children, which is not an approved space and is not fenced. There is no evidence to substantiate going outside during a weather advisory because staff stated they followed the guidelines and stayed indoors due to heat.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on July 15, 2025, regarding exceeding staff-to-child ratios, mixing age groups, lack of supervision, and not having outdoor schedules. An investigation was conducted on July 23, 2025. This complaint is substantiated for exceeding staff-to-child ratios because according to attendance records, room 115 was over ratio with up to 13 children with one staff member from 8:47 am until 9:00 am. This complaint is substantiated for lack of supervision because according to staff, they sit and chat while on the playground instead of walking around and supervising the children. There is no evidence to substantiate the mixing of age groups because when classrooms combined, there were only six school-age children present. There is no evidence to substantiate not having outdoor schedules because staff stated they go out at different times and those times are listed on their classroom schedules. Based on attendance records, a concern noted was room 113 had one staff not signed out, and no staff signed in from 1:58 pm until 2:58 pm and again from 4:30 pm until 5:10 pm.”

OCCL Standards Complaint (Substantiated)

“OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. The Office of Child Care Licensing (OCCL) received a complaint on May 9, 2025, regarding improper discipline. An investigation was conducted on June 3, 2025. This complaint is substantiated because video footage that Staff #1 recorded showed Staff #2 shoving a child onto a cot. The center also self-report this incident to OCCL and the Report Line. Staff #2 was suspended immediately and as of May 14, 2025, both Staff #1 and Staff #2 were terminated from employment with the center.”

OCCL Standards Complaint (Substantiated)

“OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. The Office of Child Care Licensing (OCCL) received a complaint on May 9, 2025, regarding improper discipline. An investigation was conducted on June 3, 2025. This complaint is substantiated because video footage that Staff #1 recorded showed Staff #2 shoving a child onto a cot. The center also self-report this incident to OCCL and the Report Line. Staff #2 was suspended immediately and as of May 14, 2025, both Staff #1 and Staff #2 were terminated from employment with the center.”

65U First Aid Kits

“Ensure first aid kits are complete. Center kit is needed and needs to include bandaids, bandage tape, eye patch, finger splints, first aide guide, gauze pads, gloves, instant cold packs, pen and note pad, plastic bags, roll gauze, safety pins, scissors, thermometer, triangular bandage, tweezers. Travel kit is missing bandage tape, eye patch, finger splints, instant cold pack, pen and note pad, plastic bags, thermometer, tweezers, water, liquid soap, emergency numbers, and poison control number.”

Correction date in the state record: Jun 25, 2025

57U Equipment

“Ensure classrooms have enough materials for children to use. One classroom needs age appropriate books, and manipulatives. One classroom needs blocks, manipulatives, and musical instruments. Two classrooms need musical instruments. One classroom needs blocks and musical instruments.”

Correction date in the state record: Jun 13, 2025

53U Outdoor Area

“Ensure fall zones have enough material and extends at lease six feet in all directions of the equipment. Playground has several areas around the equipment lacking in material.”

Correction date in the state record: Jul 15, 2025

49U Indoor Space

“Ensure all classrooms have a covered trash can. School age classroom needs a lid for the trash can.”

Correction date in the state record: Jun 9, 2025

40U Child Files

“Ensure child files are complete. One child needs health appraisal with immunizations, Four children need blood lead screening results. One child needs MAR with meds on site. Thirteen children need MARs. One child needs infant feeding schedule.”

Correction date in the state record: Aug 22, 2025

30U Personnel Files

“Ensure staff files are complete. One staff needs a PD plan. Two staff need OCCL's Health and Safety training. Three staff need health appraisal on OCCL's form. Ten staff need documentation showing two requests for service letters. One staff needs annual review of safe sleep, review of child abuse and neglect, orientation, health and safety for child care professionals, application/resume/personal data sheet, 2 references, employee declaration, drug and alcohol statement, adult abuse registry check results, Release of employment, and service letter attempts.”

Correction date in the state record: Aug 22, 2025

OCCL Standards Complaint (Substantiated)

“On February 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding infant feeding, cell phone usage, lack of interactions with children, and mixing infants with older children while waiting for the bus. An investigation was conducted on February 17, 2025. This complaint is substantiated for infant feeding because a staff member stated they put an infant in the crib with a bottle. There is no evidence to substantiate cell phone usage because staff stated phones and tablet are used to take pictures to post in the Hi Momma app. There is no evidence to substantiate a lack of interactions with children because staff were observed interacting with children and following their schedule. There is no evidence to substantiate mixing infants with older children because staff denied taking infants outside to wait for the bus.”

OCCL Standards Complaint (Substantiated)

“On February 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding infant feeding, cell phone usage, lack of interactions with children, and mixing infants with older children while waiting for the bus. An investigation was conducted on February 17, 2025. This complaint is substantiated for infant feeding because a staff member stated they put an infant in the crib with a bottle. There is no evidence to substantiate cell phone usage because staff stated phones and tablet are used to take pictures to post in the Hi Momma app. There is no evidence to substantiate a lack of interactions with children because staff were observed interacting with children and following their schedule. There is no evidence to substantiate mixing infants with older children because staff denied taking infants outside to wait for the bus.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio and unsafe indoor space due to construction. An investigation was conducted on November 12, 2024. This complaint is substantiated for improper staff-to-child ratio because according to attendance records there was one staff member with up to 12 three-year-olds in a classroom from 8:27 am until 8:43 am. There is no evidence to substantiate the indoor space being unsafe because there were no visible hazards at the time of the visit and the center has a plan in place to keep the children safe during renovations.”

OCCL Standards Complaint (Substantiated)

“OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On September 9, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline and lack of supervision. An investigation was conducted on September 19, 2024. This complaint is substantiated for lack of supervision because Child #1 received facial scratches that Staff #1 was not sure how Child #1 received them, but assumed they were self-inflicted during naptime. This complaint is substantiated for improper discipline because staff stated they have witnessed children being yelled at and handled roughly by Staff #1. A concern noted was the accident report was dated September 10, 2024, but the injury occurred on September 6, 2024. Also, the parent was not immediately notified of an injury to the face.”

OCCL Standards Complaint (Substantiated)

“On June 13, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding diaper changing procedures and not following handwashing procedures. An investigation was conducted on June 26, 2024. This complaint is substantiated for not following proper diapering procedures because the older classrooms do not have a non-porous, wipeable surface for changing diapers/pull ups. This complaint is substantiated for not following proper handwashing procedures because staff stated while they change gloves in between each diaper change, they only wash their hands at the very end.”

77U Infant and Toddler Care

“Ensure hazards are not available or in use. Classroom 112 had latex balloons and disinfecting wipes in reach of the children. Ensure sleep checks are documented. One child did not have a nap or sleep check documented.”

Correction date in the state record: Jun 24, 2024

76U Activity Schedule

“Ensure a schedule is posted. Classroom 112 and the School Age room need schedules posted.”

Correction date in the state record: Jul 15, 2024

74U Lesson Plans

“Ensure lesson plans are current, age appropriate and posted. Classrooms 109,115, and 112 need updated plans posted.”

Correction date in the state record: Jul 15, 2024

63U Administration of Medication

“Ensure medication administration records are written, completely fill out and dated when signed. Classroom 109 had photocopied med logs and were adding the date or using white out and rewriting the date.”

Correction date in the state record: Jun 11, 2024

58U Sanitation

“Ensure surfaces in the classrooms are receiving a daily cleaning after use.”

57U Equipment

“Ensure classrooms have enough science and music equipment. Classrooms 112 and 113 need additional supplies for music and science.”

56U Sleeping Accommodations and Safe Sleep Environments

“Ensure cots and sleeping equipment are not touching. Classroom 107 had cots stacked and items touching. This was corrected at visit.”

Corrected during the visit

49U Indoor Space

“Ensure floors, walls, tables and carpets are in good repair and clean. Several classrooms are in need of a deep cleaning.”

Correction date in the state record: Jun 24, 2024

45U Hazardous Materials

“Ensure cleaners are labeled with contents and stored out of reach of children.”

Corrected during the visit

40U Child Files

“Ensure child files are complete. Three children need date of enrollment. Two children need hour/days attending. One child needs emergency card information. Six children need health appraisals with immunizations. Five children need blood lead screening results. Three children need parents right to know on file. Three children need screen time permission. 18 children need development plans. Three children need transportation permissions. Three children need infant feeding statements updated. Two children need mat permission.”

Correction date in the state record: Jul 3, 2024

36U Staff Attendance

“Ensure ratios are maintained. Specialist observed rm 110 attendance stated one staff in the room 8-8:45 am with nine children the last child was signed in at 8:55 am. This was corrected when a second staff signed in at 9:05 am. At approximately 10:30 am, Specialist exited the building to the outdoor play area. Classroom 114 was in the play area with 1 staff and 14 children. At 10:32, a second staff member entered the outdoor play area with a broom and began sweeping in front of the door. This was discussed with administration who addressed it with staff.”

Corrected during the visit

30U Personnel Files

“Ensure staff files are complete. Three staff need Annual Review of Safe Sleep. Four staff need Annual Review of Abuse and Neglect. One staff needs orientation. Two staff need job descriptions. Nine staff need references. Three staff need letters of eligibility on file. Seven staff need health appraisals with TB. Five staff need release of employment. Four staff need service letters.”

Correction date in the state record: Sep 19, 2024

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio and exceeding maximum group size. An investigation was conducted on May 10, 2024. This complaint is substantiated because both the infant and one-year-old classrooms were over ratio and maximum group size on April 29, 2024, and the infant room was over ratio and maximum group size on May 3, 2024, for short periods of time. A concern noted during the visit was the Scholars One classroom had 13 children signed in but there were only 12 children present”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on May 10, 2024. This complaint was substantiated because a staff member stated the Administrator spoke to a child in an elevated voice that she would be uncomfortable with if it were her child. A concern noted was staff stated the child was held to calm down and upon review of the child s file, there was no documentation of him being held.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding children not having age-appropriate rest equipment. An investigation was conducted on May 10, 2024. This complaint is substantiated because two children who could not walk were sleeping on cots instead of in a crib or pack-n-play. A concern noted was nap equipment in several classrooms was too close together.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio and exceeding maximum group size. An investigation was conducted on May 10, 2024. This complaint is substantiated because both the infant and one-year-old classrooms were over ratio and maximum group size on April 29, 2024, and the infant room was over ratio and maximum group size on May 3, 2024, for short periods of time. A concern noted during the visit was the Scholars One classroom had 13 children signed in but there were only 12 children present”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on May 10, 2024. This complaint was substantiated because a staff member stated the Administrator spoke to a child in an elevated voice that she would be uncomfortable with if it were her child. A concern noted was staff stated the child was held to calm down and upon review of the child s file, there was no documentation of him being held.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding children not having age-appropriate rest equipment. An investigation was conducted on May 10, 2024. This complaint is substantiated because two children who could not walk were sleeping on cots instead of in a crib or pack-n-play. A concern noted was nap equipment in several classrooms was too close together.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio and exceeding maximum group size. An investigation was conducted on May 10, 2024. This complaint is substantiated because both the infant and one-year-old classrooms were over ratio and maximum group size on April 29, 2024, and the infant room was over ratio and maximum group size on May 3, 2024, for short periods of time. A concern noted during the visit was the Scholars One classroom had 13 children signed in but there were only 12 children present”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on May 10, 2024. This complaint was substantiated because a staff member stated the Administrator spoke to a child in an elevated voice that she would be uncomfortable with if it were her child. A concern noted was staff stated the child was held to calm down and upon review of the child s file, there was no documentation of him being held.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding children not having age-appropriate rest equipment. An investigation was conducted on May 10, 2024. This complaint is substantiated because two children who could not walk were sleeping on cots instead of in a crib or pack-n-play. A concern noted was nap equipment in several classrooms was too close together.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing received a complaint regarding improper staff-to-child ratio, unqualified staff alone with children, inaccurate attendance records, not providing truthful information, and exceeding room capacity. An investigation was conducted on April 24, 2024. This complaint is substantiated for improper staff-to-child ratio and unqualified staff alone with children because attendance records were reviewed for five days and they showed unqualified staff were alone with children, staff-to-child ratio was not being followed, and maximum group size was exceeded. This complaint is substantiated for inaccurate attendance records because according to attendance records, staff and children were not being properly signed in or out of the classroom four out of five days, and there were several discrepancies with times being written over. This complaint is substantiated for not providing truthful information because according to attendance records, one staff member was signed into a classroom but during the investigation the staff stated they were never in that classroom. This complaint is substantiated for exceeding room capacity because according to attendance records, two classroom exceeded the measured room capacity on April 16, 2024. Non-Compliance Cited: Reg #27: Ensure unqualified staff are not left alone with children. During the visit on April 24, 2024, there were two unqualified staff alone with 12 children in the one-year-old classroom. According to attendance records from April 15, 2024, to April 18, 2024, the one-year-old classroom (room 107) had unqualified staff (aides and volunteers) alone with children on April 15, 2024, April 16, 2024, April 17, 2024, April 18, 2024, and April 19, 2024. The older one-year-old room (room 109) had unqualified staff alone with children on April 16, 2024, April 17, 2024, April 18, 2024, and April 19, 2024. The two-year-old room (room 108) had unqualified staff alone with children on April 18, 2024. En sure staff-to-child ratio is maintained at all times. During the visit, attendance records showed two classrooms were over ratio that morning. Staff #10 had up to 19 children from 7:52 am until 8:12 am, and Staff #13 had up to 11 children from 9:00 am until 9:10 am. According to attendance records from April 15, 2024, to April 18, 2024, the one-year-old room (room 107) was over ratio on April 15, 2024, and April 16, 2024. The older one-year-old room (room 109) was over ratio on April 16, 2024. The older two-year-old room (room 110) was over ratio on April 15, 2024, and April 16, 2024. The three-year-old room (room 113) was over ratio on April 18, 2024, and April 19, 2024. The three-year-old room (room 114) was over ratio on April 15, 2024, and April 17, 2024. The older four-year-old room (room 106) was over ratio on April 15, 2024. The four-year-old room (room 115) was over ratio on April 16, 2024, and April 17, 2024. Ensure maximum group size requirements are always followed. The one-year-old classroom (room 107) was over maximum group size on April 15, 2024, and April 16, 2024. The older one-year-old room (room 109) was over maximum group size on April 16, 2024. Reg #36: Ensure daily accurate documentation of each staff member s exact hours worked in each classroom is documented at the time of arrival and departure. The one-year-old classroom (room 107) had one staff not signed out on April 16, 2024. The older one-year-old room (room 109) had staff not signed out on April 17, 2024, and April 18, 2024. The older two-year-old room (room 110) had staff not signed out on April 19, 2024. There were four days where staff sign in or out times were written over. Reg #43: Ensure daily accurate documentation of each child s exact hours of arrival and departure in each classroom. The older one-year-old classroom (room 109) had a child not signed in but was signed out. There were two days where children s sign in or out times were written over. Reg #28: Ensure a ll information submitted to the Office of Child Care Licensing is truthful. It is noted on April 18, 2024, a staff member was signed into a classroom but during the investigation, OCCL was informed they were never in the room. Reg #49: Ensure the measured room capacity is maintained. On April 16, 2024, Room 107 and Room 115 were over the maximum capacity. On April 24, 2024, Staff #10 had 19 children, which is over the room capacity.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on March 15, 2023, regarding improper staff-to-child ratio and inaccurate attendance records. An investigation was conducted on March 21, 2024. This complaint was substantiated for improper staff-to-child ratio because according to the attendance records from March 14, 2024, there were two staff members in the opening classroom, with up to 13 children from 6:48 am to 7:15 am, the youngest being an infant. In the two-year-old room, there was one staff alone with nine children from 7:43 am until 7:45 am and one staff with up to 10 children from 8:45 until 9:05 am. This complaint is substantiated for inaccurate attendance records because there were two children signed in at 6:54 am and 6:55 am but signed out of the room at 6:45 am. In the preschool room, there was one child signed in at 6:56 am but signed out of the opening room at 6:45am. A concern noted was unqualified staff were being left alone with children. Non-Compliance Cited: Reg #27: Ensure proper staff-to-child ratio and maximum group size are maintained at all times. According to attendance records, the opening classroom was over staff-to-child ratio and maximum group size on March 14, 2024, with two staff members and up to 13 children, the youngest being an infant, from 6:48 am until 7:15 am. The two-year-old room was over the staff-to-child ratio with one staff member and nine children from 7:43 am until 7:45 am and from 8:45 am until 9:05 am with 10 children. Ensure unqualified staff are not alone with children. The preschool room had unqualified staff, an aide, with 13 children from 1:30 pm until 2:32 pm. The one-year-old room had two unqualified staff (aides), left alone with six children from 7:18 am until 8:50 am, 10:32 am until 1:24 pm and from 3:03 pm until 4:15pm. Reg #43: Ensure child attendance is documented with the exact arrival and departure times. On March 14, 2024, the opening classroom had two children sign ed in at 6:54 am and 6:55 am and signed out at 6:45 am. The preschool classroom had one child signed in at 6:56 am but was signed out of the opening classroom at 6:45 am.”

43U Children's Attendance

“Ensure that exact arrival and departure times for each child is recorded properly in the classroom. One child was recorded on January 16, 2024 as arriving at 9:37 am and leaving the classroom at 9:30 am. This was discussed and corrected at the visit.”

Corrected during the visit

27U Ratios, Group Size, and Supervision

“Ensure staff to child ratios and group sizes are maintained at all times. Upon review of attendance records, on January 17, 2024 there were up to ten children with one staff member from 2:36 pm until 3pm and then again at 3:55pm until 3:58 pm. The ratio for the room is 1:8 or 2:16.”

Corrected during the visit

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on January 4, 2024, regarding not following proper sanitation requirements, adult health requirements, and improper staff-to-child ratio. An investigation was conducted on January 11, 2024. This complaint is substantiated for improper ratio because according to attendance records on December 22, 2023, 10 children were present in the older two s classroom with one staff member from 9:10 am to 9:15 am. There is no evidence to substantiate the allegations of not following proper sanitation requirements or adult health requirements because interviewed staff stated the classrooms are cleaned and sanitized and stated they felt they were able to take off when needed if they were sick.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing received a complaint on October 10, 2023, regarding staff not using non-threatening tones and actions when speaking and interacting with others at the center and not following their termination policy. An investigation was conducted on October 16, 2023. This complaint is substantiated for staff communication because two staff stated Staff #1 and Parent #1 were yelling and arguing with each other during the fall party when children were present. There is no evidence to substantiate the allegation that the center did not follow their termination policy because the administrator and Staff #2 stated Parent #1 stated she was withdrawing her child from the center and the center agreed to the request. The administrator also stated if the child were not withdrawn, the center was going to terminate the contract after Parent #1's threatening behavior while at the center.”

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing received a complaint on September 22, 2023, regarding improper discipline, not following accident/injury procedures, and failure to notify OCCL of the injury. An investigation was conducted on September 28, 2023. This complaint is substantiated for not notifying OCCL of the injury when the center became aware that Child #1 required medical treatment. There is no evidence to substantiate this complaint for improper discipline because the report stated Child #1 ran into the door and his fingers got stuck inside the door. There is no evidence to substantiate the allegation of failure to provide an accident/injury report because an injury report was provided to Parent #2 who also signed the report.”

45U Hazardous Materials

“Ensure the cabinet in the scholars room is fixed. Send a picture of the cabinet when repaired.”

Correction date in the state record: Jun 28, 2023

40U Child Files

“Ensure Child Files are complete. Child #21,22,23,24,25,26,all need MAR forms for any medication, diaper cream, or over the counter medication. Send MAR forms to OCCL when complete.”

Correction date in the state record: Jun 27, 2023

30U Personnel Files

“Ensure staff files are complete Staff #1,2,3,4,5,6,7,8,9,10,11.12.13.14.15 need OCCL's 7 hour Health & Safety course. Send to OCCL when complete. Staff #11 needs to complete administration of medication. Send certificate to OCCL when complete. Staff #12 needs 4 references. Send to OCCL when complete. Staff #13 needs to complete First Aid, and CPR. Staff #13 needs to also have four references. Send to OCCL when complete.”

Correction date in the state record: Jun 27, 2023

74U Lesson Plans

“Complete and submit a school-age lesson plan.”

Correction date in the state record: Feb 24, 2023

66U Emergency Planning

“Purchase enough emergency food to shelter in place.”

Correction date in the state record: Feb 24, 2023

61U Diapering and Soiled Clothing

“Replace the torn diaper mat. This was corrected upon the purchase of a new mat. Ensure changing stations have foot activated diaper pails. This was corrected when an operable foot activated trashcan was provided to the two-year-old classroom.”

Corrected during the visit

53U Outdoor Area

“Replace the fall zone mulch to ensure it is nine- inches deep.”

Correction date in the state record: Jan 27, 2023

49U Indoor Space

“Ensure the facility is clean and in good repair. Repair the hole in the stem lab wall. Repair the toilet lid cover in the school-age classroom. Repair the torn bench in the school-age classroom. Repair the school-age faucets to ensure they are cleanable. Clean the walls of the sink in two classrooms.”

Correction date in the state record: Feb 24, 2023

45U Hazardous Materials

“Air freshners/ incense is prohibited. This was discussed and removed from the classroom.”

Corrected during the visit

40U Child Files

“Ensure child files are complete. Child #2 needs an updated health appraisal with immunizations and lead test results. Child #5 and Child #6 need lead test results. Child #8, Child #10, and Child #12 need parent right to know permission. Child #12 needs an updated infant feeding schedule. Child #11 needs an updated health appraisal with immunizations and an updated infant feeding schedule. Child #13 needs transportation permission. Child #14 needs and updated health appraisal with immunizations and transportation permission. Child #16 needs a health appraisal with immunizations and lead test results, and transportation permission. Child #17 needs lead test results and parent right to know permission. Child #18 needs immunizations and lead test results, and parents right to know permission.”

Correction date in the state record: Feb 24, 2023

30U Personnel Files

“Ensure staff files are compliant. Staff #1 needs CPR/ First Aid, administration of medication, two references, criminal history determination, and service letters. Staff #2 needs administration of medication. Staff #3 needs CPR/First Aid, administration of medication, two references, a health appraisal with TB, and service letters. Staff #4 needs criminal history determination. Staff #5 needs CPR/ First Aid, administration of medication, two references, release of employment history, and corresponding service letters. Staff #6 needs administration of medication, two references, a health appraisal with TB, release of employment history with corresponding service letters. Staff #7 needs CPR/ First Aid, administration of medication, two references, criminal history determination, release of employment history, and corresponding service letters. Staff #8 needs two references, release of employment history, and corresponding service letters. Staff #9 needs CPR/First Aid, administration of medication, job description, two references, criminal history determination, a health appraisal with TB, and service letters. Staff #10 needs administration of medication. Staff #11 needs administration of medication. Staff #12 needs CPR/ First Aid.”

Correction date in the state record: Feb 24, 2023

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on October 25, 2022, regarding improper staff-to-child ratio. An investigation was conducted on November 7, 2022. The complaint is substantiated for improper staff-to-child ratio because the specialist observed Staff #3, an aide without criminal history eligibility determination, alone with eight one-year-old children. According to attendance records for the morning, Staff #4 was alone with up to 14 children until 7:29 a.m., the youngest was three-years-old. Two staff had up to 11 children until 7:00 a.m., the youngest was an infant. An additional concern noted was a classroom being over capacity because the specialist observed 19 four-year-old children in a classroom with a capacity of 14 children. Additionally, in this classroom, cots were not 18 inches apart because there was not enough space due to the room being over capacity.”

OCCL Standards Complaint (Substantiated)

“OCCL received a complaint on September 2, 2022, regarding the center releasing a child to an unauthorized person. An investigation was conducted on September 9, 2022. This complaint is substantiated for improper release of children because the center sent the incorrect child home with Person #1 and did not realize their mistake until Person #1 returned the child to the center. The center did not keep a copy of Person #1 s identification. Additional concerns noted were the staff were not truthful when providing information to OCCL and children s attendance documentation was incomplete.”

51U Toilet Facilities

“Ensure paper towels are available in the bathrooms at all times. This was corrected at the visit when the paper towel dispenser was filled.”

Corrected during the visit

43U Children's Attendance

“Children's attendance must be correctly documented at all times. One child was signed into their classroom. This was corrected at the visit when the teacher added the child to the attendance sheet.”

Corrected during the visit

40U Child Files

“Ensure child files are complete Child #1 needs a health appraisal, immunizations shot records and blood lead test results Child #2 needs blood lead test results Child #3 needs blood lead test results Child #5 needs blood lead test results Child #8 needs an updated health appraisal Child #9 needs transportation permission with school Child #11 needs blood lead test results Child #12 needs an updated health appraisal Child #15 needs an updated health appraisal”

Correction date in the state record: Oct 17, 2022

30U Personnel Files

“Ensure staff files are complete Staff #2 needs an entire file Staff #3 needs orientation and one additional reference Staff #5 needs four references Staff #6 needs four references”

Correction date in the state record: Oct 17, 2022