Village Square Academy Learning Center

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint regarding a lack of positive behavior supports. An investigation was conducted on June 24, 2026. The complaint is substantiated because Administrator #1 stated video footage showed Staff #1 hitting Child #1 on the arm, and Staff #1's employment was terminated as a result of the incident.”

53U Outdoor Area

“Repair the two outdoor gates to ensure they are self-closing. Repair the fence at the back of the playground.”

Correction date in the state record: Dec 29, 2025

30U Personnel Files

“Ensure staff files are completed, Staff #1 and Staff #2 needs an updated administration of medication certification.”

Correction date in the state record: Jan 21, 2026

74U Lesson Plans

“Revise the lesson plans to include daily activities for each classrooms.”

Correction date in the state record: Dec 20, 2024

30U Personnel Files

“A complete file is needed for Staff #1”

Correction date in the state record: Jan 10, 2025

OCCL Standards Complaint (Substantiated)

“On February 27, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, staff under the influence of drugs, not meeting the needs of the children, not having an onsite phone, not changing soiled clothing, serving one-percent milk to one-year-old-children, not following the center s procedure for parent complaints, and not informing parents of the owners when requested. An investigation was conducted on March 4, 2024. There is no evidence to substantiate the allegation of not meeting the needs of the children because during the visit, Staff #2 was not alone with the children and all staff stated they assist Staff #2 if a child needs to be lifted. There is no evidence to substantiate the allegation of lack of supervision or staff under the influence of drugs because all staff interview denied this. There is no evidence to substantiate the allegation of not having an onsite phone because the Licensing Specialist (LS) called the phone number listed, the phone in the office rang, and a voice mail was left. There is no evidence to substantiate the allegation of not changing soiled clothing because the administrator stated the soiled clothing was a diaper and the staff changed the child. There is no evidence to substantiate the allegation of serving one-percent milk to one-year-old-children because during the visit the LS observed whole milk being provided during lunch to the one-year-old children. There is no evidence to substantiate the allegation of not following the center s procedure for parent complaints because the administrator stated no one had requested a meeting about diapers or suspensions. There is no evidence to substantiate the allegation of not informing parents of the owners when requested because the parent handbook states the owner is Tecola Gibbs-Hernandez, and all staff interviewed confirmed this. Additional concerns noted were during the visit were the posted daily schedule was not followed. The LS ob served the schedule posted, stating the children were to be outside from 11:15 a.m. until 11:30 a.m. but during the visit, no child went outside even though it was 51 degrees Fahrenheit. The posted daily schedule did not have at least 30 minutes of physical activity for every four hours the children are in care. Staff attendance was not documented because staff stated they could not sign in electronically for the day. Staff #2 stated she does not get down on the floor to be at the level of the children because of her knees, she is not to lift over 20 pounds, and she wears a shoulder brace. The LS observed a doctor's note dated April 12, 2023, stating the staff member should not lift over 20 pounds. The Assistant Teacher job description states one must be able to repeatedly bend, stoop, run, lift, and carry children but an accommodation was made for this employee who is assisted by other staff if a child needs to be lifted. Non-compliance Cited: Reg #36 Ensure the staff sign in at the exact arrival and departure times. LS observed the staff had not been able to sign in to the electronic system being used. Non-Compliance Cited: Reg #76 Ensure the schedule posted is followed. LS observed the children had not been outside during the scheduled time. This was corrected when the LS provided technical assistance to the administrator. Ensure daily outdoor gross motor play is provided for all children at the facility when the weather is 32 degrees Fahrenheit or higher or the heat index is 89 degrees Fahrenheit or lower. This was corrected when the LS provided technical assistance to the administrator. Ensure opportunity for physical activity for each child one-year-old and older for every four hours in care between 7:00 a.m. until 7:00 p.m., for 30 or more minutes. Staff and the administrator stated that the children were only going out in the afternoon. Revise the daily schedules and submit to OCCL.”

71U Meals and Snacks

“Ensure menu is dated. Send a copy to OCCL.”

Correction date in the state record: Dec 11, 2023

63U Administration of Medication

“Follow all administration of medication policy. Provide MAR for medication (over the counter).”

Correction date in the state record: Jan 17, 2024

61U Diapering and Soiled Clothing

“Repair or replace the torn diaper changing mat in the bathroom. Send picture to OCCL.”

Correction date in the state record: Dec 13, 2023

56U Sleeping Accommodations and Safe Sleep Environments

“Ensure fitted sheet is tightly fitted to the infant mattress (corrected at the visit when the Director placed an online order).”

Corrected during the visit

53U Outdoor Area

“Fall zone is needed at the bottom of the equipment. Purchase mulch for the fall zone area (slides). Move toddler climber to the fall zone area. Send picture to OCCL.”

Correction date in the state record: Jan 17, 2024

50U Kitchen and Food Preparation

“Provide a thermometer for infant refrigerator.”

Corrected during the visit

40U Child Files

“Complete child files are needed. Child #2 needs blood lead screening.”

Correction date in the state record: Dec 13, 2023

30U Personnel Files

“Complete files are needed for the followings staff: staff#1 needs eligibility determination, staff #2 one additional reference, staff #3 needs a complete file”

Correction date in the state record: Dec 11, 2023

28U General Qualifications

“Ensure all staff and volunteers are fingerprinted with results before start of employment.”

Correction date in the state record: Dec 7, 2023

66U Emergency Planning

“Purchase emergency water for the center.”

Correction date in the state record: Dec 7, 2022

53U Outdoor Area

“Purchase additional fall zone material for the outdoor play area”

Correction date in the state record: Dec 7, 2022

30U Personnel Files

“Complete files are needed for the following staff members: Staff #1 needs a health appraisal with TB and Administration of medication certification, Staff #2 needs a complete file STaff #3 needs needs CPR/ FA certification,”

Correction date in the state record: Jan 14, 2023

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on October 14, 2022, regarding improper staff-to-child ratios, lack of supervision, unqualified staff alone with children, improper discipline, not following security procedures, hazards, and trash on the outdoor playground, safe sleep, not enough sleep equipment for infants, improper infant feeding, staff members using cell phones while in the classroom, not having enough working toilets and incompletes child files. An investigation was conducted on October 18, 2022. This complaint is substantiated for incomplete child files because one child file did not have an emergency card. There is no evidence to substantiate the complaint for improper staff-to-child ratio, lack of supervision, and unqualified staff alone with children because, during the visit, the staff-to-child ratio was observed in each classroom with a qualified staff member. The specialist observed the front door to be secure during her visit and no trash or hazard was observed on the playground. All staff members denied observing or hearing staff telling children to shut up or yanking a child. Staff members denied using their cell phones in the classrooms. Additionally, the toilets were in working condition and the children in care had access to toilet paper, paper towels, and liquid soap. The specialist observed infants being held during feeding and placed in cribs for a nap. The specialist observed six cribs in the infant classroom while four infants were present. Additional concerns noted were attendance records documenting exact arrival and departure times for children and staff were not available. The only attendance available was for meal counts and did not meet OCCL regulations.”