Taylor's Playhouse
Charlotte, NC 28205 · infants to preschool · Home daycare: the provider shares the address with families
The Phoenix Academy
- licensed capacity
- 34
- a week, county median
- $284
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About
About The Phoenix Academy
The Phoenix Academy is a licensed child care center in Charlotte, North Carolina. It is licensed by the state, for up to 34 children, serving infants, toddlers, preschoolers and school-age children.
The North Carolina Division of Child Development and Early Education made 17 visits in the last 3 years and cited 76 rules across 12 of them. The visit list, in the state's words, is below.
InfantsSchool-ageAccepts child care subsidy
Ages served: infants, toddlers, preschoolers and school-age children
6 wk
6 mo
1
2
3
4
5
6
8
10
12 yr
Ask when you call: rates, current openings, staff-to-child ratio, teacher qualifications and hours.
- Type
- Child care center
- Ages
- Infants, toddlers, preschoolers and school-age children
- Hours today
- Not listed
- Licensed capacity
- 34 children
Hours
Hours
Hours not listed. Call (980) 207-3028 to confirm.
Programs
Programs and care
| Ages | Infants, toddlers, preschoolers and school-age childrenFrom the state license |
|---|---|
| Child care subsidy | Accepts state child care subsidiesFrom the state license |
| Licensed capacity | 34 childrenFrom the state license |
Cost
Tuition and costs
The Phoenix Academy has not listed its tuition. For comparison, full-time infant care at a child care center in Mecklenburg County has a median price of $284 a week (U.S. Department of Labor, 2022).
Ask the daycare for its ratesIt has not listed its tuition. The county medians below are a starting point.
Infant
Center$284
Home daycare$189
Toddler
Center$251
Home daycare$180
Preschool
Center$171
Home daycare$180
School age
Center$90
Home daycare$100
State record
Inspection reports for The Phoenix Academy
License
- Status
- Licensed and operating
- License type
- Five Star Center License
- Capacity
- 34 children
- Ages
- Infants, toddlers, preschoolers and school-age children
- License number
- #60003176
Summary
17 visits in the last 3 years · Last visit May 5, 2026: 6 rules cited
Rules cited on 12 of 17 visits · 76 rules in all · 76 corrected
- Staff training and qualifications 16
- Building, equipment and play areas 14
- Records and paperwork 12
- Safety and hazards 7
- Safe sleep 5
- Transportation 5
- Supervision and ratios 5
- Discipline and child guidance 4
- Food and nutrition 3
- Health, medication and illness 3
- Background checks 2
For comparison: 92% of North Carolina daycares had at least one rule cited in the last 3 years; the typical daycare had 8.
A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
The state lists an adverse action on this permit.
Own this daycare? Add your response to the state record
See all 17 visits
May 5, 2026Inspection6 rules cited
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.
The state verified the correction on May 28, 2026
At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care.
Corrected during the visit
All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training.
Corrected during the visit
Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter.
Corrected during the visit
Lavatories were not kept clean, in good repair and kept free of storage.
The state verified the correction on Jun 7, 2026
Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.
Corrected during the visit
Nov 17, 2025Inspection9 rules cited
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
The state verified the correction on Dec 11, 2025
The EPR Plan did not include the location of the Ready to Go File and or the required information.
The state verified the correction on Nov 20, 2025
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
The state verified the correction on Nov 18, 2025
All equipment and furnishings were not in good repair.
The state verified the correction on Nov 19, 2025
Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible.
Corrected during the visit
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.
The state verified the correction on Dec 28, 2025
Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.
Corrected during the visit
Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas.
The state verified the correction on Nov 17, 2025
A current activity plan was not posted for each group of children for reference.
Corrected during the visit
May 5, 2025Inspection6 rules cited
For routine transport of children to and from the center, staff did not have a list of the children being transported.
The state verified the correction on May 5, 2025
All vehicles used to transport children were not free of hazards.
The state verified the correction on Jun 10, 2025
First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area.
The state verified the correction on May 6, 2025
All equipment and furnishings were not in good repair.
The state verified the correction on May 10, 2025
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.
The state verified the correction on May 5, 2025
All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair.
The state verified the correction on May 24, 2025
Mar 18, 2025Inspection2 rules cited
Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible.
The state verified the correction on Mar 20, 2025
The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests.
Corrected during the visit
- Feb 17, 2025InspectionNo rules cited
Feb 4, 2025Inspection1 rule cited
Children were not adequately supervised at all times.
The state verified the correction on Feb 17, 2025
Dec 16, 2024Inspection7 rules cited
Equipment and furnishings were not sturdy, stable and free of hazards.
The state verified the correction on Dec 16, 2024
Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review.
The state verified the correction on Dec 16, 2024
All lead teachers did not have at least a NC Early Childhood Credential or its equivalent or were not enrolled within 6 months of hire, and/or did not complete the credential or it's equivalency within 2 years.
The state verified the correction on Dec 23, 2024
Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children.
Corrected during the visit
Center did not maintain a record of daily attendance.
The state verified the correction on Dec 16, 2024
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file.
The state verified the correction on Dec 23, 2024
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file.
The state verified the correction on Dec 23, 2024
Nov 4, 2024Inspection3 rules cited
A valid qualification letter was not on file and available to review at the facility.
The state verified the correction on Dec 2, 2024
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.
The state verified the correction on Nov 4, 2024
Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance).
The state verified the correction on Nov 5, 2024
Oct 23, 2024Inspection17 rules cited
At least one staff member counted to comply with the rule did not complete the training in playground safety within six months of employment date.
The state verified the correction on Oct 24, 2024
At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care.
Corrected during the visit
The EPR Plan did not include the location of the Ready to Go File and or the required information.
The state verified the correction on Nov 4, 2024
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
The state verified the correction on Oct 23, 2024
A valid qualification letter was not on file and available to review at the facility.
The state verified the correction on Oct 24, 2024
Enhanced staff/child ratios and group sizes were not met.
The state verified the correction on Nov 4, 2024
Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
The state verified the correction on Dec 4, 2024
Prior to employment a Criminal Background Check was not completed.
The state verified the correction on Oct 24, 2024
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.
The state verified the correction on Nov 4, 2024
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
The state verified the correction on Oct 23, 2024
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.
The state verified the correction on Oct 29, 2024
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.
The state verified the correction on Oct 25, 2024
The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.
The state verified the correction on Oct 24, 2024
Incident logs were not completed and maintained as required.
The state verified the correction on Nov 4, 2024
A safe indoor and outdoor environment was not provided for the children.
Corrected during the visit
Screen time was offered to children under three years of age.
The state verified the correction on Oct 24, 2024
Menus for all meals and snacks were not current or posted where easily seen by parents and cook.
Corrected during the visit
Aug 1, 2024Inspection5 rules cited
All vehicles used to transport children were not free of hazards.
The state verified the correction on Aug 21, 2024
The safe sleep policy did not contain the required information.
The state verified the correction on Aug 1, 2024
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.
The state verified the correction on Aug 20, 2024
All openings to the outer air were not protected against the entrance of flying pest.
The state verified the correction on Aug 2, 2024
Multi-use articles, including highchair feeding trays, were not washed, rinsed and sanitized in the center's kitchen after each use.
The state verified the correction on Aug 1, 2024
Show 7 earlier visits
Jun 25, 2024Inspection4 rules cited
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.
The state verified the correction on Jul 10, 2024
At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care.
Corrected during the visit
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file.
The state verified the correction on Jul 10, 2024
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file.
The state verified the correction on Jul 10, 2024
- Jun 6, 2024InspectionNo rules cited
May 23, 2024Inspection4 rules cited
Enhanced staff/child ratios and group sizes were not met.
Corrected during the visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
Corrected during the visit
A current activity plan was not posted for each group of children for reference.
Corrected during the visit
Children between 12 and 24 months of age were grouped with children 3 years of age or older.
Corrected during the visit
May 14, 2024Inspection12 rules cited
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.
The state verified the correction on May 28, 2024
Staff did not complete the health and safety training within one year of employment.
The state verified the correction on May 28, 2024
First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area.
Corrected during the visit
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.
Corrected during the visit
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
Corrected during the visit
Balloons were accessible to children.
Corrected during the visit
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
Corrected during the visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
Corrected during the visit
All equipment and furnishings were not in good repair.
Corrected during the visit
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.
Corrected during the visit
A current activity plan was not posted for each group of children for reference.
Corrected during the visit
Children were not adequately supervised at all times.
Corrected during the visit
- Mar 11, 2024InspectionNo rules cited
- Feb 28, 2024InspectionNo rules cited
- Feb 26, 2024InspectionNo rules cited
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FAQ
Questions about The Phoenix Academy
Is The Phoenix Academy licensed?
Yes. The North Carolina Division of Child Development and Early Education lists it as licensed and operating.
When was The Phoenix Academy last inspected?
The North Carolina Division of Child Development and Early Education lists the most recent visit on May 5, 2026, with 6 rules cited. It lists 17 visits in the last 3 years.
Has The Phoenix Academy had rules cited by the state?
Yes. Inspectors cited 76 rules across 12 of 17 visits in the last 3 years; 76 show a correction in the state record. For comparison: 92% of North Carolina daycares had at least one rule cited in the last 3 years; the typical daycare had 8. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
How many children can The Phoenix Academy care for?
34, the licensed capacity on the state record. It is licensed to serve infants, toddlers, preschoolers and school-age children.
Does The Phoenix Academy accept child care subsidies?
Yes. The state record says it accepts child care subsidies.
What are The Phoenix Academy's hours?
Its hours are not listed. Call (980) 207-3028 to confirm.
How much does The Phoenix Academy cost?
It has not listed its tuition. Call (980) 207-3028 to ask.
What is The Phoenix Academy's phone number?
(980) 207-3028.
Where is The Phoenix Academy?
2515 Central Avenue, Charlotte, NC 28205. The nearest other daycare we list is Midwood Learning Academy, under 0.1 miles away.