The Learning Experience

8VAC20-780-500-A Complaint related: Yes

“Children's hands shall be washed with soap and running water or disposable wipes before and after eating meals or snacks. Staff shall wash their hands with soap and running water: Before feeding or helping children with feeding. 1. Staff A was observed feeding a child and did not wash their hands prior to feeding. 2. Staff B was observed feeding a child followed by feeding the child a bottle and did not wash the child’s hands after.”

8VAC20-780-140-A

“Each child shall have a physical examination before the child's attendance or within 30 days after the first day of attendance. Child A enrolled for 1 year and 1 month, did not have a physical on file.”

8VAC20-780-360-B

“For a child who cannot move without help, staff shall offer to change the places and position of the child at least every 30 minutes or more frequently depending on the child's individual needs. In the Infant room, an infant was observed sitting in an infant seat for approximately 45 minutes.”

8VAC20-780-330-B

“Where playground equipment is provided, resilient surfacing shall comply with minimum safety standards. There was approximately 2 inches of mulch under a slide on the playground and about 1 inch of mulch on two of the fall zones.”

8VAC20-780-40-G

“The center shall meet the proof of child identity and age requirements as stated in 22.1- 289.049 of the Code of Virginia. The center did not review and document acceptable documentation for proof of age and identity for Child B who had been enrolled for 3 months.”

8VAC20-780-150-B

“Each report shall include the date of the physical examination and dates immunizations were received and shall be signed by a physician, his designee, or an official of a local health department. 1. Child A, enrolled over 1 year and 1 month had immunization records on site that were not signed or stamped by a physician his designee, or an official of a local health department. 2. Child C, enrolled over 4 months, had immunization records and physical records on site that were not signed or stamped by a physician his designee, or an official of a local health department.”

8VAC20-780-580-B

“Any vehicle used by the center for the transportation of children shall meet the safety standards set by the Department of Motor Vehicles and be kept in satisfactory condition to assure the safety of children. Two of the vans that are used for transportation for school age children had expired State inspections dated August 2026.”

8VAC20-780-500-A Complaint related: Yes

“Children's hands shall be washed with soap and running water or disposable wipes before and after eating meals or snacks. Staff shall wash their hands with soap and running water: Before feeding or helping children with feeding. 1. Staff A was observed feeding a child and did not wash their hands prior to feeding. 2. Staff B was observed feeding a child followed by feeding the child a bottle and did not wash the child’s hands after.”

8VAC20-780-140-A

“Each child shall have a physical examination before the child's attendance or within 30 days after the first day of attendance. Child A enrolled for 1 year and 1 month, did not have a physical on file.”

8VAC20-780-360-B

“For a child who cannot move without help, staff shall offer to change the places and position of the child at least every 30 minutes or more frequently depending on the child's individual needs. In the Infant room, an infant was observed sitting in an infant seat for approximately 45 minutes.”

8VAC20-780-330-B

“Where playground equipment is provided, resilient surfacing shall comply with minimum safety standards. There was approximately 2 inches of mulch under a slide on the playground and about 1 inch of mulch on two of the fall zones.”

8VAC20-780-40-G

“The center shall meet the proof of child identity and age requirements as stated in 22.1- 289.049 of the Code of Virginia. The center did not review and document acceptable documentation for proof of age and identity for Child B who had been enrolled for 3 months.”

8VAC20-780-150-B

“Each report shall include the date of the physical examination and dates immunizations were received and shall be signed by a physician, his designee, or an official of a local health department. 1. Child A, enrolled over 1 year and 1 month had immunization records on site that were not signed or stamped by a physician his designee, or an official of a local health department. 2. Child C, enrolled over 4 months, had immunization records and physical records on site that were not signed or stamped by a physician his designee, or an official of a local health department.”

8VAC20-780-580-B

“Any vehicle used by the center for the transportation of children shall meet the safety standards set by the Department of Motor Vehicles and be kept in satisfactory condition to assure the safety of children. Two of the vans that are used for transportation for school age children had expired State inspections dated August 2026.”

8VAC20-780-550-P Complaint related: Yes

“The center shall maintain a written record of children's serious and minor injuries in which entries are made the day of occurrence. The record shall include the following: Date and time when parents were notified and documentation on how parents were notified. 1. Incident report for Child A, dated 5/18/2026 did not have the date, time and how parents were noticed documented. 2. Incident report for Child A, dated 5/27/2026 did not have the date, time and how parent was noticed documented.”

8VAC20-780-560-G

“(REPEAT VIOLATION) When food is brought from home, the following shall apply: The food container shall be sealed and clearly dated and labeled in a way that identifies the owner. In the Preschool classroom, there were five lunch bags containing food brought from home with no name or dates.”

8VAC20-780-80-A

“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. 1. In the Infant classroom, there were 10 children signed in and there were only 8 children present. 2. In the Toddler-B classroom, there were 7 children signed in and there were only 5 children present.”

8VAC20-780-500-A

“Children’s hands shall be washed with soap and running water after toileting, or any contact with blood, feces or urine. A staff member in the Infant Classroom was observed changing a child’s diaper and did not wash the child's hands with soap and water after.”

8VAC20-780-500-B

“Disposable diapers shall be disposed in a leakproof or plastic-lined storage system that is either foot-operated or used in such a way that neither the staff member's hand nor the soiled diaper touches an exterior surface of the storage system during disposal. 1. In the Infant classroom, there was a soiled diaper placed on the side of the changing table not disposed of in a leak-proof container. 2. There was a diaper observed in a trashcan in the Preppers classroom, the trash can was not foot operated and would require the staff’s hand to touch the exterior surface.”

22.1-289.035-B-1

“The center is required to obtain a completed sworn statement prior to the employee's first day of employment. Staff #1, who was currently working, did not have a completed sworn statement on file.”

22.1-289.035-B-2

“All staff are required to submit fingerprinting prior to employment. Staff #2 employed for 1 month did not have current fingerprinting. The fingerprinting was completed over 1 year and 4 months ago.”

8VAC20-780-80-A

“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. 1. In the Infant classroom, there were 10 children signed in and there were only 8 children present. 2. In the Toddler-B classroom, there were 7 children signed in and there were only 5 children present.”

8VAC20-790-600-D-1

“All staff who work directly with children shall have within 90 days of the date of employment Current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care. The training shall include an in-person competency demonstration. Staff 1 has been employed for more than 90 days and did not have a certification in CPR.”

8VAC20-790-600-D-2

“All staff who work directly with children shall have within 90 days of the date of employment should have a current certification in first aid appropriate to the ages of children in care. Staff #1 has been employed for more than 90 days and did not have a current certification in first aid.”

8VAC20-780-410-1 Complaint related: Yes

“The following actions or threats thereof are forbidden: Physical punishment, striking a child, roughly handling. (COMPLAINT RELATED) On 1/28/2026, in the Preppers Classroom, Staff A was trying to get Child A (Age 2) from behind the door, Staff A hit Child A on their body causing the child to fall down. On 2/10/2026, in the Preschool Classroom live video footage showed Staff B attempting to keep Child B (Age 4) on their cot during rest time. Staff B was observed yanking the child by the leg in order to return the child to their cot. When Child B attempted to turn around, Staff B used force to push the child by the shoulder to reposition the child on the cot.”

8VAC20-780-400-A Complaint related: Yes

“In order to promote children’s physical, intellectual, emotional, and social well-being and growth, staff shall interact with children and one another to provide needed help, comfort and support. (COMPLAINT RELATED) On 1/28/2026 in the Preppers classroom (Two-year-olds), Staff A was observed telling the children that due to their behavior, the staff member was leaving. Staff A then put on a coat and pretended to exit the classroom. During this time, multiple children were observed screaming and crying in response to Staff A’s actions.”

8VAC20-780-350-B-3 Complaint related: No

“The required ratio for children aged two is one staff per eight children. Staff A was observed alone supervising 9 children (youngest child 2 years) in the Preppers Classroom for approximately 6 minutes.”

8VAC20-780-420-E-3

“Staff shall request at least annually, parent confirmation that the required information in the child's record is up to date. 1. The record for Child #1 was overdue by 3 years for a parent’s signature for an annual review of the child's record. 2. The record for Child #2 was overdue by 2 years for a parent’s signature for an annual review of the child's record. 3. The record for Child #3 was overdue by 1 year 3 months for a parent’s signature for an annual review of the child's record. 4. The record for Child #10 was overdue by 1 year 11 months for a parent’s signature for an annual review of the child's record. 5. The record for Child #11 was overdue by 1 year 10 months for a parent’s signature for an annual review of the child's record.”

8VAC20-780-550-G

“Documentation shall be maintained of emergency evacuation drills. There was no documentation on file for an evacuation drill for the month of August 2025.”

8VAC20-780-560-G

“When food is brought from home, the food shall be sealed and clearly dated and labeled in a way that identifies the owner. 1. In the Infant B classroom, Child #5 had food brought from home that was not dated. 2. In the Toddler B classroom, Child #6 & #7 had food brought from home that was not dated. 3. In the Twaddler classroom, Child #8 had food brought from home that was not dated. 4. In the School-Age classroom, Child #9 had food brought from home that was not dated.”

8VAC20-780-280-B

“Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. In the Infant B classroom, there was a bleach and water spray solution in an unlocked cabinet in the front of the classroom as well as a spray and bleach spray solution in an unlocked cabinet in the rear of the classroom.”

8VAC20-780-570-E

“Prepared infant formula shall be refrigerated, dated and labeled with the child's name. In the Infant A classroom, Child #4 had 3 bottles in the refrigerator with no dates.”

8VAC20-780-420-E-3

“Staff shall request at least annually, parent confirmation that the required information in the child's record is up to date. 1. The record for Child #1 was overdue by 3 years for a parent’s signature for an annual review of the child's record. 2. The record for Child #2 was overdue by 2 years for a parent’s signature for an annual review of the child's record. 3. The record for Child #3 was overdue by 1 year 3 months for a parent’s signature for an annual review of the child's record. 4. The record for Child #10 was overdue by 1 year 11 months for a parent’s signature for an annual review of the child's record. 5. The record for Child #11 was overdue by 1 year 10 months for a parent’s signature for an annual review of the child's record.”

8VAC20-780-550-G

“Documentation shall be maintained of emergency evacuation drills. There was no documentation on file for an evacuation drill for the month of August 2025.”

8VAC20-780-560-G

“When food is brought from home, the food shall be sealed and clearly dated and labeled in a way that identifies the owner. 1. In the Infant B classroom, Child #5 had food brought from home that was not dated. 2. In the Toddler B classroom, Child #6 & #7 had food brought from home that was not dated. 3. In the Twaddler classroom, Child #8 had food brought from home that was not dated. 4. In the School-Age classroom, Child #9 had food brought from home that was not dated.”

8VAC20-780-280-B

“Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. In the Infant B classroom, there was a bleach and water spray solution in an unlocked cabinet in the front of the classroom as well as a spray and bleach spray solution in an unlocked cabinet in the rear of the classroom.”

8VAC20-780-570-E

“Prepared infant formula shall be refrigerated, dated and labeled with the child's name. In the Infant A classroom, Child #4 had 3 bottles in the refrigerator with no dates.”

8VAC20-790-600-D-2

“All staff who work directly with children shall have within 90 days of the date of employment current certification in first aid appropriate to the ages of children in care. Staff A employed for over 3 months, did not have a satisfactory first aid certification on file.”

8VAC20-790-600-D-1

“All staff who work directly with children shall have within 90 days of the date of employment current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care. Staff A employed for over 3 months, did not have a satisfactory CPR certification on file.”

8VAC20-780-130-A

“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. There was no documentation of immunizations in the record for Child A, who had been enrolled for over 3 months.”

8VAC20-780-560-G

“(REPEAT VIOLATION) When food is brought from home, the food shall be sealed and clearly dated and labeled in a way that identifies the owner. In the Preschool 2B classroom, there was one lunch bag with no name and date, there were several snacks in a cubby with no name and date.”

8VAC20-780-40-G

“The center shall meet the proof of child identity and age requirements as stated in 22.1-289.049 of the Code of Virginia. The record for Child A, enrolled for over 3 months, was missing proof of the child's identity and age.”

8VAC20-780-140-A

“Each child shall have a physical examination before the child's attendance or within 30 days after the first day of attendance. There was no physical exam in the record for Child A, who had been enrolled for over 3 months.”

8VAC20-780-40-E

“The operational responsibilities of the licensee shall include ensuring compliance with center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department. The medication policy for the center states expired medication will not be accepted, the medication for Child B, expired over 4 months ago.”

8VAC20-780-280-B

“(REPEAT VIOLATION) Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. 1. In the toddler A classroom, there was a spray bottle with bleach/water solution unlocked in an upper cabinet. 2. In the infant B classroom, there was a spray bottle with bleach/water solution unlocked in an upper cabinet.”

8VAC20-780-80-A

“(REPEAT VIOLATION) For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. 1. In the twaddler classroom, there were 7 children present, but 8 children were signed in the daily attendance. 2. In the infant A classroom, there were 3 children present, but 2 children were signed in the daily attendance.”

8VAC20-780-70

“Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment. Staff A, who has been actively working at the center for the past 3 months, had only one reference checked prior to employment.”

8VAC20-780-550-G

“Documentation shall be maintained of lockdown drills. Lockdown drill was not documented for the year 2024.”

8VAC20-790-600-D-2

“All staff who work directly with children shall have within 90 days of the date of employment current certification in first aid appropriate to the ages of children in care. Staff A employed for over 3 months, did not have a satisfactory first aid certification on file.”

8VAC20-790-600-D-1

“All staff who work directly with children shall have within 90 days of the date of employment current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care. Staff A employed for over 3 months, did not have a satisfactory CPR certification on file.”

8VAC20-780-130-A

“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. There was no documentation of immunizations in the record for Child A, who had been enrolled for over 3 months.”

8VAC20-780-560-G

“(REPEAT VIOLATION) When food is brought from home, the food shall be sealed and clearly dated and labeled in a way that identifies the owner. In the Preschool 2B classroom, there was one lunch bag with no name and date, there were several snacks in a cubby with no name and date.”

8VAC20-780-40-G

“The center shall meet the proof of child identity and age requirements as stated in 22.1-289.049 of the Code of Virginia. The record for Child A, enrolled for over 3 months, was missing proof of the child's identity and age.”

8VAC20-780-140-A

“Each child shall have a physical examination before the child's attendance or within 30 days after the first day of attendance. There was no physical exam in the record for Child A, who had been enrolled for over 3 months.”

8VAC20-780-40-E

“The operational responsibilities of the licensee shall include ensuring compliance with center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department. The medication policy for the center states expired medication will not be accepted, the medication for Child B, expired over 4 months ago.”

8VAC20-780-280-B

“(REPEAT VIOLATION) Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. 1. In the toddler A classroom, there was a spray bottle with bleach/water solution unlocked in an upper cabinet. 2. In the infant B classroom, there was a spray bottle with bleach/water solution unlocked in an upper cabinet.”

8VAC20-780-80-A

“(REPEAT VIOLATION) For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. 1. In the twaddler classroom, there were 7 children present, but 8 children were signed in the daily attendance. 2. In the infant A classroom, there were 3 children present, but 2 children were signed in the daily attendance.”

8VAC20-780-70

“Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment. Staff A, who has been actively working at the center for the past 3 months, had only one reference checked prior to employment.”

8VAC20-780-550-G

“Documentation shall be maintained of lockdown drills. Lockdown drill was not documented for the year 2024.”

8VAC20-780-80-A

“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. 1. There were four children present in the Infant-A classroom, but five were marked present on the attendance record. 2. There were four children present in the Infant-B classroom, but only three were marked present on the attendance record.”

8VAC20-780-510-P

“When an authorization for medication expires, the facility shall notify parents that the medication must be picked up within 14 days of the authorization expiring or that a new authorization should be completed. Medication for Child #3 was onsite, but the medication authorization had expired over 5 months ago. The authorization had not been renewed and the medication was not returned or disposed of as required.”

8VAC20-780-560-G

“When food is brought from home the food container must be clearly dated. 1. In the Preschool 2-A classroom, there were 2 lunchboxes with no name and date and a bottle of Pediasure and a donut in a cubby with no name or date. 2. In Infant B classroom there was 3 yogurt pouches and a bag of Cheerios with no name and date. 3. In Twaddler classroom there was a lunchbox not dated. 4. In the Preschool 1-A classroom, there was 1 lunchbox without a name and date and 1 lunchbox without a date. 5. In the Preschool 2-B classroom there was 1 lunchbox without a name and date.”

8VAC20-780-60-A

“Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. 1. The record for Child #1, enrolled for 5 months, was missing the following required components: Addresses of both emergency contacts. 2. The record for Child #2, enrolled for 9 months was missing the following required components: An address for one of the emergency contacts”

8VAC20-780-500-B

“Disposable diapers shall be disposed in a leakproof or plastic-lined storage system that is either foot-operated or used in such a way that neither the staff member's hand nor the soiled diaper touches an exterior surface of the storage system during disposal. The trashcan that was observed in the toddler room in the diapering area was not foot operated, but a swing-top trashcan that required the use of staff’s hands to open.”

22.1-289.035-A

“The provider center must obtain a central registry background check report every five years from the date of the last check. The record for Staff #1 did not contain documentation that a central registry background check report had been completed every five years from the date of the last check. The last central registry check on file expired 3 months ago.”

8VAC20-780-500-B

“A nonabsorbent surface for diapering or changing shall be used. In the Twaddlers classroom, the diapering mat had tears causing it to no longer be nonabsorbent”

8VAC20-780-570-E

“Prepared infant formula shall be refrigerated, dated and labeled with the child's name. In the Infant A classroom, one child is missing the dates on their two bottles.”

8VAC20-780-270-A

“The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. 1. In the Boulevard, inside the mail playroom, there is a hole in the wall that is 5 inches wide by two inches long. 2. In the Infant B classroom there was a shelf that was cracked, there is a wooden bolt that was exposed.”

8VAC20-780-280-B

“Hazardous substances such as cleaning materials shall be kept in a locked place using a safe locking method that prevents access by children. 1. In the Infant A classroom, there was a spray bottle of sanitizer unlocked in an upper cabinet. 2. In the Infant B classroom, there was a spray bottle of sanitizer unlocked in an upper cabinet by t he changing table and a bottle of sanitizer unlocked in an upper cabinet above the microwave. 3. In the Toddler A classroom, there was a spray bottle of sanitizer unlocked in an upper cabinet. 4. In the Boulevard room, there was a spray bottle of sanitizer unlocked in an upper cabinet”