Shell's Early Learning Center - Milton

OCCL Standards Complaint (Substantiated)

“On July 21, 2026, the Office of Child Care Licensing received a complaint regarding meals and snacks, sanitation, keeping the center clean, hazard-free, and in safe condition, not having enough materials, accident and injury reporting procedures, and failure to keep routine cleaning products out of the reach of children and used in a safe manner. This complaint is substantiated for failure to keep routine cleaning products out of the reach of children and used in a safe manner. A child climbed onto a chair, retrieved a disinfectant bottle, and sprayed another child s forehead. There is no evidence to substantiate an allegation regarding meals and snacks. According to Staff #1, the center maintains sufficient food supplies and submitted a menu confirming the vegetable component was met daily. There is no evidence to substantiate inadequate sanitation. Interviewed staff stated that daily cleaning includes soap and water, disinfectants, sanitizing toys at the end of the day with deep cleaning on Fridays. Additionally, Owner #1 is temporarily washing items off site until the center s washing machine is repaired. There was an outbreak of hand foot and mouth disease at the center. According to Staff #2, parents were notified via the Bright Wheel app, and documentation was posted on the front doors. There is no evidence to substantiate regarding not keeping the center clean, hazard-free, and in safe condition and not having enough materials in the classroom. LS #1 conducted a walkthrough of the classroom, observing no safety hazards and confirming that sufficient materials were present. There is no evidence to substantiate not following accident and injury procedures. Owner #1 stated incidents are documented, parents are notified immediately depending on the severity of the incident, and documentation is provided at the end of the day. Owner #1 denied that a child was bitten at the center and the parent was not provided with an incident report.”

OCCL Standards Complaint (Substantiated)

“On November 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding not having an organized system of business management and not having sufficient staff, space, and equipment to fulfill, at a minimum, administrative, fiscal, clerical, cleaning, maintenance, food services, direct child care, and supervisory functions; not following the parent handbook; not having a posted menu, not following the menu, and not making changes; not following the accident/injury procedure; not documenting children s progress; child attendance; indoor hazards; personal individual storage space; not keeping exits clear; not having hot water; not using the area for ill children; sleeping accommodations/safe sleep; not providing water; not providing truthful information; not accurately documenting diaper changes; lack of supervision; and staff communication. An investigation was conducted on November 12, 2025. The complaint is substantiated for the sinks not providing both hot and cold water, and nap equipment not being in good repair. The sink in the infant classroom and the sink located near the door to the infant classroom do not supply hot water. A severely ripped nap mat was observed in the three-year-old classroom. A one-year-old child was observed in a pack-and-play that the sides were not properly locked into place, and the sides of the pack-and-play had rips in the mesh. There is no evidence to substantiate for not having an organized system of business management and not having sufficient staff, space, and equipment to fulfill, at a minimum, administrative, fiscal, clerical, cleaning, maintenance, food services, direct child care, and supervisory functions; not following the parent handbook; not having a posted menu, not following the menu, and not making changes; not following the accident/injury procedure; not documenting children s progress; child attendance; indoor hazards; personal individual storage space; not keeping exits clear; not using the area for ill children; safe sleep; not providing truthful information; not accurately documenting diaper changes; lack of supervision; and staff communication because staff denied the allegations. Additionally, a menu was observed posted on the parent board; attendance records in each classroom were accurate; individual, labeled storage spaces for children s belongings were observed in each classroom; the bottom sheets in the infant s cribs were tight-fitting; no hazards were observed; complete daily logs for November 10, 11, and 12 were observed; no exits were obstructed; and an operable water fountain was observed.”

8U License Renewal

“Ensure renewal application is submitted at least 60 days prior to license expiration. Submit application. This was corrected at the visit when the renewal application was provided.”

Corrected during the visit

63U Administration of Medication

“Ensure Medication Administration Records (MAR) are filled out correctly and accompany each medication submitted. Review and compare all medications and MAR's in the young two-year-old classroom and correct, as needed.”

Correction date in the state record: Nov 14, 2025

56U Sleeping Accommodations and Safe Sleep Environments

“Ensure nap mats are non-absorbent, free from rips and tears. Replace all ripped mats throughout both buildings.”

Correction date in the state record: Nov 14, 2025

51U Toilet Facilities

“Ensure proper number of toilets are available based on capacity. Repair inoperable toilet in the preschool/school -age building.”

Correction date in the state record: Nov 14, 2025

50U Kitchen and Food Preparation

“Ensure refrigerators remain at 41 degrees or below and freezers remain at 0 degrees or below. Adjust temperature in the refrigerator and freezer in the infant room.”

Correction date in the state record: Nov 14, 2025

40U Child Files

“Ensure child files are complete. Three children need blood lead level test results. One child needs updated immunizations.”

Correction date in the state record: Nov 14, 2025

30U Personnel Files

“Ensure staff files are complete. One staff needs CPR/First Aid, annual review of safe sleep and annual review of child abuse and neglect. One staff needs annual review of safe sleep and annual review of child abuse and neglect. One staff needs two additional references and an adult health appraisal with TB screening. One staff needs orientation, one additional reference, and two documented attempts to obtain service letters. One staff needs DEEDs qualification, CPR/First Aid, OCCL's Health and Safety Training for Child Care Professionals, and one additional reference letter.”

Correction date in the state record: Nov 14, 2025

15U Governing Body

“Ensure the licensee, governing body, and employees follow all applicable federal, State, and local laws and regulations. During a complaint investigation on August 6, 2025, Executive Director #1 confirmed to OCCL that Owner #1 was currently in prison for tax issues related to the child care centers. This was discussed and corrected when Executive Director #1 agreed to comply in the future.”

Correction date in the state record: Aug 6, 2025

14U Notification to OCCL

“Ensure OCCL is contacted within one business day in the event of a known arrest or conviction of a staff member or licensee. During a complaint investigation on August 6, 2025, Executive Director #1 confirmed to OCCL that Owner #1 was currently in prison for tax issues related to the child care centers. This was discussed and corrected when Executive Director #1 agreed to comply in the future.”

Correction date in the state record: Aug 6, 2025

8U License Renewal

“Ensure the renewal application is submitted to OCCL at least 60 days prior to the license expiration date. This was corrected when the application was given to the licensing specialist at the full compliance review on 10/10/2024.”

Corrected during the visit

77U Infant and Toddler Care

“Replace the T-shaped safety straps on the high chairs in the infant classroom.”

Correction date in the state record: Nov 3, 2024

76U Activity Schedule

“Post a daily schedule in the three-year-old classroom”

Correction date in the state record: Nov 3, 2024

56U Sleeping Accommodations and Safe Sleep Environments

“Purchase new nap mats to ensure they are non-absorbent. Multiple nap mats through out the facility were observed to be ripped and no longer non-absorbent. Replace all nap mats. Clean bedding when wet or soiled. Two fitted sheets in cribs in the infant classroom need to be washed as they were observed soiled/wet.”

Correction date in the state record: Nov 3, 2024

53U Outdoor Area

“Ensure structures and equipment are in safe condition. Repair the ladder with missing steps on the taller wooden play structure. Repair the splintered wood on the ladder and monkey bars on the taller play structure. Replenish the fall zone materials to ensure there is nine inches of pea gravel under all required areas. Remove the lock from the gate during hours of operation.”

Correction date in the state record: Nov 14, 2024

50U Kitchen and Food Preparation

“Purchase a thermometer for the refrigerator in the infant classroom to ensure the temperature is at 41 degrees F or colder and a second thermometer for the freezer in the storage closet to ensure the temperature is at 0 degrees F or colder. Ensure stored food is labeled with its contents and date of preparation or expiration. Two unlabeled containers were observed in the cabinet in the storage room. Label the containers.”

Correction date in the state record: Nov 19, 2024

49U Indoor Space

“Ensure children's belongings are not touching. The cubbies in the older two-year-old classroom are over-flowing causing the children's items to touch. Rearrange or remove items so they no longer touch.”

Correction date in the state record: Nov 3, 2024

40U Child Files

“Ensure child files are complete. Three children need health appraisals. Four children need blood lead screening results. One child needs screen time permission.”

Correction date in the state record: Nov 14, 2024

36U Staff Attendance

“Ensure staff attendance includes exact hours worked in each classroom or area. One staff member did not sign into the older twos and pre-k classrooms when she entered the classrooms. This was corrected when the staff member signed into the classrooms.”

Corrected during the visit

30U Personnel Files

“Ensure staff files are complete. One staff member needs to complete first aid. Six staff members need a complete and signed professional development plan. One staff member needs a reference letter. One staff member needs two reference letters. One staff member needs an eligibility letter. One staff member needs a corrected adult health appraisal. Four staff members need release of employment history and corresponding service letters.”

Correction date in the state record: Nov 14, 2024

72U Feeding of Infants

“Update two monthly feeding schedules in the infant classroom”

Correction date in the state record: Jan 10, 2024

61U Diapering and Soiled Clothing

“Ensure diapers are disposed of in the diaper pail only. Diaper was observed in the garbage bin in the bathroom in the two year old classroom.”

Corrected during the visit

53U Outdoor Area

“Ensure play equipment is free from hazard, repair or place the bottom step of ladder climber and the exposed screws. Additional rocks to fall zones. Send picture to OCCL”

Correction date in the state record: Jan 10, 2024

40U Child Files

“Complete child files are needed for the following children: Child #2 needs a developmental plan, Child #3 needs and updated health appraisal and developmental plan Child #4 needs a developmental plan. Child #6 needs a developmental plan. Child #7 needs a developmental plan. Child #8 needs a health appraisal, blood lad screening results. Child #9 needs hours/ date of attending, a health appraisal, blood lead screening results and a development plan, Child #14 needs blood lead screening results Child #15 needs development plan Child #16 needs days and hours of attending Child #17 needs days and hours of attending”

Correction date in the state record: Dec 27, 2023

30U Personnel Files

“Complete staff files are needed for the following staff members: Staff #1 needs a professional developmental plan. Staff #2 needs CPR/FA certification, annual training hours, professional developmental plan, annual safe sleep, annual review abuse and neglect. Staff #3 needs CPR/FA certification, administration of medication certification, annual training hours, professional developmental plan, OCCL health and safety training, health appraisal with TB, service letter Staff #4 needs CPR/FA certification, annual training hours, professional developmental plan, annual safe sleep, annual review abuse and neglect Staff #5 needs CPR/FA certification, annual training hours, professional developmental plan, reference letters, health appraisal with TB, service letter Staff #6 needs CPR/FA certification, annual training hours, professional developmental plan, annual safe sleep, annual review abuse and neglect, updated comprehensive background check. Staff #7 needs administration of medication, annual training hours, professional developmental plan, service letter Staff #8 needs professional development plan, orientation, release of employment, service letter Staff #9 needs , administration of medication, annual training hours, professional developmental plan, OCCL health and safety training, health appraisal with TB, service letter Staff #10 needs a complete file. Staff #11 needs a job description, reference letter, adult abuse check, health appraisal with TB, service letter Staff #12 needs CPR/FA certification, annual training hours, professional developmental plan, administration of medication certification, orientation, OCCL health and safety training, health appraisal with TB, service letter, release of employment Staff #13 needs CPR/FA certification, annual safe sleep, annual review abuse and neglect, service letter Staff #14 needs CPR/FA certification, administration of medication certification, , orientation, OCCL health and safety training, reference lett er, service letter Staff #15 needs CPR/FA certification, annual training hours, professional developmental plan, reference letter, employee declaration, drug/alcohol statement, health appraisal with TB, release of employment, service letter Staff #16 needs a complete file”

Correction date in the state record: Jan 16, 2024