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Child care center 

Primrose School of West Lake Hills

3423 Bee Caves Rd Ste A100, West Lake Hills, TX 787464.7· 43 reviews
licensed capacity
162
open each week
5 days
a week, county median
$229
year first permitted
2018

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Licensed by the stateInspection record

About

About Primrose School of West Lake Hills

Primrose School of West Lake Hills is a licensed child care center in West Lake Hills, Texas. The state has permitted it since March 15, 2018, for up to 162 children, serving infants, toddlers, preschoolers and school-age children.

It is open Monday to Friday, 7:30 AM to 6:30 PM. It describes its programs: after-school care, before-school care, infant care and pre-k.

Texas Health and Human Services, Child Care Regulation made 18 visits in the last 3 years and cited 8 rules across 5 of them. The visit list, in the state's words, is below.

InfantsPreschool / pre-KBefore- and after-schoolSummer campAccepts child care subsidy

Ages served: infants, toddlers, preschoolers and school-age children

From the state license
Ask when you call: rates, current openings and staff-to-child ratio.
Type
Child care center
Ages
Infants, toddlers, preschoolers and school-age children
Hours today
Closed today
Licensed capacity
162 children

Hours

Hours

Monday7:30 AM to 6:30 PM
Tuesday7:30 AM to 6:30 PM
Wednesday7:30 AM to 6:30 PM
Thursday7:30 AM to 6:30 PM
Friday7:30 AM to 6:30 PM
SaturdayNot listed
SundayTodayNot listed
From the state licenseHours it lists: “M-F 7:30 am-6:30 pm”

Programs

Programs and care

AgesInfants, toddlers, preschoolers and school-age childrenFrom the state license
ProgramsAfter-school care, before-school care, infant care, pre-k, preschool, summer camp and toddler care
CurriculumPrimrose Schools Balanced Learning®
StaffCPR and first-aid certified staff
Child care subsidyAccepts state child care subsidiesFrom the state license
Parent updatesParent app (Procare)
Licensed capacity162 childrenFrom the state license
A daycare without an item may still offer it; ask.

Cost

Tuition and costs

Primrose School of West Lake Hills has not listed its tuition. For comparison, full-time infant care at a child care center in Travis County has a median price of $229 a week (U.S. Department of Labor, 2022).

Ask the daycare for its ratesIt has not listed its tuition. The county medians below are a starting point.
Travis County medians, full time, per week

Infant

Center$229
Home daycare$206

Toddler

Center$214
Home daycare$196

Preschool

Center$209
Home daycare$194

School age

Center$197
Home daycare$184

County median full-time prices at centers and home daycares, U.S. Department of Labor, National Database of Childcare Prices, 2022 (the latest year). Not this daycare's rates; prices have risen since.

State record

Inspection reports for Primrose School of West Lake Hills

License

Status
Licensed and operating
License type
Full Permit
Capacity
162 children
Ages
Infants, toddlers, preschoolers and school-age children
Permit issued
2018
License number
#1661183
See the state's record

Summary

18 visits in the last 3 years · Last visit Sep 15, 2026: no rules cited

Rules cited on 6 of 18 visits · 8 rules in all · 8 corrected

  • Health, medication and illness 4
  • Records and paperwork 1
  • Supervision and ratios 1
  • Staff training and qualifications 1
  • Discipline and child guidance 1

For comparison: 78% of Texas daycares had at least one rule cited in the last 3 years; the typical daycare had 3.

A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.

Own this daycare? Add your response to the state record

See all 28 visits
  1. Sep 15, 2026InspectionNo rules cited
  2. May 28, 2026InspectionNo rules cited
  3. May 11, 2026InspectionNo rules cited
  4. Apr 2, 2026InspectionNo rules cited
  5. Mar 31, 2026VisitNo rules cited
  6. Dec 12, 2025InspectionNo rules cited
  7. Nov 24, 2025InspectionNo rules cited
  8. Nov 20, 2025Complaint investigation2 rules cited
    • Health, medication and illnessMedium High risk

      746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child

      “During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.”

      The state verified the correction on Dec 12, 2025

    • Records and paperworkHigh risk

      746.305(a)(6) - Report Situation Placing Children at Risk

      “The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.”

      The state verified the correction on Dec 12, 2025

  9. Nov 18, 2025Complaint investigation1 rule cited
    • Health, medication and illnessMedium High risk

      746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization

      “This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.”

      The state verified the correction on Dec 12, 2025

  10. Nov 18, 2025Inspection1 rule cited
    • Health, medication and illnessMedium High risk

      746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization

      “This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.”

      The state verified the correction on Dec 12, 2025

Show 18 earlier visits
  1. Nov 10, 2025VisitNo rules cited
  2. Aug 7, 2025InspectionNo rules cited
  3. Jun 25, 2025InspectionNo rules cited
  4. Sep 6, 2024InspectionNo rules cited
  5. Aug 26, 2024Inspection2 rules cited
    • Health, medication and illnessMedium High risk

      746.3417(3) - Children Handwashing After Toileting or Diapering

      “A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.”

      The state verified the correction on Sep 6, 2024

    • Supervision and ratiosHigh risk

      746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for

      “Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.”

      The state verified the correction on Sep 6, 2024

  6. Aug 19, 2024Inspection2 rules cited
    • Staff training and qualificationsMedium High risk

      746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation

      “Eight out of the ten staff files reviewed did not have proof of orientation to the center.”

      The state verified the correction on Aug 22, 2024

    • Health, medication and illnessMedium High risk

      746.3417(3) - Children Handwashing After Toileting or Diapering

      “A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.”

      The state verified the correction on Aug 26, 2024

  7. Mar 13, 2024InspectionNo rules cited
  8. Feb 4, 2024Complaint investigation1 rule cited
    • Discipline and child guidanceHigh risk

      746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

      “A caregiver did not show good judgment when she duct taped a child's shoes to his feet.”

      The state verified the correction on Mar 13, 2024

  9. Oct 13, 2023InspectionNo rules cited
  10. Oct 2, 2023Inspection3 rules cited
    • Supervision and ratiosHigh risk

      746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for

      “One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.”

      The state verified the correction on Oct 13, 2023

    • Food and nutritionMedium risk

      746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days

      “Current feeding instructions for four children were not available for review.”

      The state verified the correction on Oct 13, 2023

    • Health, medication and illnessMedium High risk

      746.3401(a) - Annual Sanitation Inspection

      “The required annual sanitation inspection was not available for review.”

      The state verified the correction on Jan 2, 2024

  11. Oct 31, 2022InspectionNo rules cited
  12. Oct 20, 2022Inspection1 rule cited
    • Safe sleepHigh risk

      746.2426 - Infant May Not Sleep in a Restrictive Device

      “During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.”

      The state verified the correction on Oct 31, 2022

  13. Feb 11, 2022InspectionNo rules cited
  14. Feb 7, 2022Complaint investigation1 rule cited
    • Discipline and child guidanceHigh risk

      746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

      “Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.”

      The state verified the correction on Feb 18, 2022

  15. Jan 19, 2022InspectionNo rules cited
  16. Jan 11, 2022Visit1 rule cited
    • Health, medication and illnessMedium risk

      746.707 - Incident/Illness Report Form Shared with Parent

      “Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.”

      The state verified the correction on Jan 20, 2022

  17. Nov 18, 2021Inspection2 rules cited
    • Safety and hazardsMedium risk

      746.4135(b) - Children's Products- Annual Certification

      “The Children's Product certificates was last updated on 3-11-2020.”

      The state verified the correction on Dec 1, 2021

    • Health, medication and illnessMedium High risk

      746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional

      “There were more than one food allergy plan that did not have the parent's signature.”

      The state verified the correction on Dec 2, 2021

  18. Sep 20, 2021VisitNo rules cited

Copied from Texas Health and Human Services, Child Care Regulation on October 1, 2026; the state's records start around Sep 2021. Rule wording, severity and dates are the state's.

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FAQ

Questions about Primrose School of West Lake Hills

Is Primrose School of West Lake Hills licensed?

Yes. Texas Health and Human Services, Child Care Regulation lists it as licensed and operating, with a permit issued March 15, 2018.

When was Primrose School of West Lake Hills last inspected?

Texas Health and Human Services, Child Care Regulation lists the most recent visit on September 15, 2026, with no rules cited. It lists 18 visits in the last 3 years.

Has Primrose School of West Lake Hills had rules cited by the state?

Yes. Inspectors cited 8 rules across 6 of 18 visits in the last 3 years; 8 show a correction in the state record. For comparison: 78% of Texas daycares had at least one rule cited in the last 3 years; the typical daycare had 3. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.

How many children can Primrose School of West Lake Hills care for?

162, the licensed capacity on the state record. It is licensed to serve infants, toddlers, preschoolers and school-age children.

Does Primrose School of West Lake Hills accept child care subsidies?

Yes. The state record says it accepts child care subsidies.

What are Primrose School of West Lake Hills' hours?

Monday to Friday, 7:30 AM to 6:30 PM. These are the hours on the state record. Holiday hours can differ.

How much does Primrose School of West Lake Hills cost?

It has not listed its tuition. Call (512) 689-8839 to ask.

What is Primrose School of West Lake Hills' phone number?

(512) 689-8839.

Where is Primrose School of West Lake Hills?

3423 Bee Caves Rd Ste A100, West Lake Hills, TX 78746. The nearest other daycare we list is Butterfly Christian Preschool, 0.1 miles away.

Sources: Texas Health and Human Services, Child Care Regulation (license and visits) · U.S. Department of Labor, 2022 (county prices).