Kids R Kids #9 NC
5549 Potter Road, Matthews, NC
4.2· 49 reviews
Primrose School at Austin Village
- licensed capacity
- 190
- open each week
- 5 days
- a week, county median
- $248
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About
About Primrose School at Austin Village
Primrose School at Austin Village is a licensed child care center in Matthews, North Carolina. It is licensed by the state, for up to 190 children, serving infants, toddlers, preschoolers and school-age children.
It is open Monday to Friday, 7:00 AM to 6:00 PM.
The North Carolina Division of Child Development and Early Education made 19 visits in the last 3 years and cited 32 rules across 8 of them. The visit list, in the state's words, is below.
InfantsSchool-age
Ages served: infants, toddlers, preschoolers and school-age children
6 wk
6 mo
1
2
3
4
5
6
8
10
12 yr
Ask when you call: rates, current openings, staff-to-child ratio and teacher qualifications.
- Type
- Child care center
- Ages
- Infants, toddlers, preschoolers and school-age children
- Hours today
- 7:00 AM to 6:00 PM
- Licensed capacity
- 190 children
Hours
Hours
| MondayToday | 7:00 AM to 6:00 PM |
|---|---|
| Tuesday | 7:00 AM to 6:00 PM |
| Wednesday | 7:00 AM to 6:00 PM |
| Thursday | 7:00 AM to 6:00 PM |
| Friday | 7:00 AM to 6:00 PM |
| Saturday | Not listed |
| Sunday | Not listed |
Programs
Programs and care
| Ages | Infants, toddlers, preschoolers and school-age childrenFrom the state license |
|---|---|
| Licensed capacity | 190 childrenFrom the state license |
Cost
Tuition and costs
Primrose School at Austin Village has not listed its tuition. For comparison, full-time infant care at a child care center in Union County has a median price of $248 a week (U.S. Department of Labor, 2022).
Ask the daycare for its ratesIt has not listed its tuition. The county medians below are a starting point.
Infant
Center$248
Home daycare$201
Toddler
Center$205
Home daycare$167
Preschool
Center$116
Home daycare$178
School age
Center$117
Home daycare$202
State record
Inspection reports for Primrose School at Austin Village
License
- Status
- Licensed and operating
- License type
- Five Star Center License
- Capacity
- 190 children
- Ages
- Infants, toddlers, preschoolers and school-age children
- License number
- #90000397
Summary
19 visits in the last 3 years · Last visit Sep 17, 2026: no rules cited
Rules cited on 9 of 19 visits · 32 rules in all · 32 corrected
- Records and paperwork 11
- Health, medication and illness 8
- Staff training and qualifications 6
- Supervision and ratios 2
- Discipline and child guidance 2
- Safe sleep 1
- Food and nutrition 1
- Safety and hazards 1
For comparison: 92% of North Carolina daycares had at least one rule cited in the last 3 years; the typical daycare had 8.
A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
The state lists an adverse action on this permit.
Own this daycare? Add your response to the state record
See all 20 visits
- Sep 17, 2026InspectionNo rules cited
Feb 11, 2026Inspection3 rules cited
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.
The state verified the correction on Feb 23, 2026
The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.
Corrected during the visit
An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)
Corrected during the visit
- Jul 21, 2025InspectionNo rules cited
- Jul 3, 2025InspectionNo rules cited
- May 30, 2025InspectionNo rules cited
- May 22, 2025InspectionNo rules cited
May 20, 2025Inspection1 rule cited
Children were not adequately supervised at all times.
The state verified the correction on May 22, 2025
May 6, 2025Inspection2 rules cited
A valid qualification letter was not on file and available to review at the facility.
Corrected during the visit
A current activity plan was not posted for each group of children for reference.
Corrected during the visit
May 6, 2025Inspection2 rules cited
A valid qualification letter was not on file and available to review at the facility.
Corrected during the visit
A current activity plan was not posted for each group of children for reference.
Corrected during the visit
- Mar 25, 2025InspectionNo rules cited
Show 10 earlier visits
Mar 20, 2025Inspection1 rule cited
Children were not adequately supervised at all times.
The state verified the correction on Mar 20, 2025
Feb 18, 2025Inspection11 rules cited
A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information.
The state verified the correction on Mar 11, 2025
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member A.
The state verified the correction on Mar 11, 2025
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file.
Corrected during the visit
Medical exam or health assessment record was not on file before or within 30 days after admission.
The state verified the correction on Mar 11, 2025
Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child.
The state verified the correction on Mar 11, 2025
All staff records, except financial records, were not made available for review. Staff member B.
The state verified the correction on Mar 11, 2025
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.
The state verified the correction on Mar 11, 2025
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
The state verified the correction on Mar 11, 2025
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.
The state verified the correction on Mar 11, 2025
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.
The state verified the correction on Mar 11, 2025
A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional.
The state verified the correction on Mar 11, 2025
Jan 24, 2025Inspection1 rule cited
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.
The state verified the correction on Mar 6, 2025
- Jan 23, 2025InspectionNo rules cited
- Nov 26, 2024InspectionNo rules cited
- Oct 11, 2024InspectionNo rules cited
Jul 30, 2024Inspection1 rule cited
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
Corrected during the visit
Feb 27, 2024Inspection12 rules cited
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member L.
The state verified the correction on Mar 1, 2024
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.
The state verified the correction on Mar 1, 2024
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
The state verified the correction on Mar 1, 2024
A valid qualification letter was not on file and available to review at the facility.
Corrected during the visit
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.
The state verified the correction on Feb 28, 2024
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.
The state verified the correction on Feb 28, 2024
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.
The state verified the correction on Feb 28, 2024
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
The state verified the correction on Mar 1, 2024
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.
The state verified the correction on Feb 28, 2024
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.
The state verified the correction on Mar 1, 2024
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
The state verified the correction on Feb 28, 2024
Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.
The state verified the correction on Feb 28, 2024
- Jan 23, 2024InspectionNo rules cited
Oct 16, 2023Inspection6 rules cited
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.
The state verified the correction on Oct 30, 2023
A valid qualification letter was not on file and available to review at the facility.
The state verified the correction on Oct 30, 2023
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.
The state verified the correction on Oct 30, 2023
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
Corrected during the visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
Corrected during the visit
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.
Corrected during the visit
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FAQ
Questions about Primrose School at Austin Village
Is Primrose School at Austin Village licensed?
Yes. The North Carolina Division of Child Development and Early Education lists it as licensed and operating.
When was Primrose School at Austin Village last inspected?
The North Carolina Division of Child Development and Early Education lists the most recent visit on September 17, 2026, with no rules cited. It lists 19 visits in the last 3 years.
Has Primrose School at Austin Village had rules cited by the state?
Yes. Inspectors cited 32 rules across 9 of 19 visits in the last 3 years; 32 show a correction in the state record. For comparison: 92% of North Carolina daycares had at least one rule cited in the last 3 years; the typical daycare had 8. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
How many children can Primrose School at Austin Village care for?
190, the licensed capacity on the state record. It is licensed to serve infants, toddlers, preschoolers and school-age children.
Does Primrose School at Austin Village accept child care subsidies?
The state record does not list it as accepting subsidies. Ask the provider directly.
What are Primrose School at Austin Village's hours?
Monday to Friday, 7:00 AM to 6:00 PM. Holiday hours can differ.
How much does Primrose School at Austin Village cost?
It has not listed its tuition. Call (704) 821-9300 to ask.
What is Primrose School at Austin Village's phone number?
(704) 821-9300.
Where is Primrose School at Austin Village?
5407 Potter Road, Matthews, NC 28104. The nearest other daycare we list is Kids R Kids #9 NC, 0.3 miles away.