Kindercare (Hillock Lane)

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on June 20, 2025, regarding unqualified staff working alone in classrooms, not using respectful communication among staff and in front of the children, not being truthful when providing information to parents due to false/incorrect accident/injury reports, and staff using cellphones while responsible for caring for children. An investigation was conducted on June 27, 2025. This complaint is substantiated for unqualified staff working alone in the classroom based on attendance records reviewed for the week of June 18, 2025, through June 24, 2025. On June 18, 2025, there was an Early Childhood Intern alone with infants for four out of the five days of attendance viewed. A staff member with no DEEDS Early Learning qualification was signed in alone with one-year-old children on two of the five days. On June 24, 2025, a staff member was simultaneously signed into two rooms, causing either the infants to be unsupervised or a staff member with no DEEDS Early Learning certificate alone with one-year-old children. This complaint is substantiated for staff using cellphones while responsible for caring for children based on interviews conducted. All staff interviewed staff members use their personal cell phones to communicate in the group chat while caring for the children. There is no evidence to substantiate this complaint for not using respectful communication based on staff interviews conducted. All staff interviewed stated the administration team and staff use respectful communication. There is no evidence to substantiate this complaint for not being truthful when providing information to parents due to false/incorrect accident/ injury reports based on staff interviews. Two staff interviewed stated they were asked to write accident/injury reports without knowing the details of or witnessing the injury under the previous administration. The remaining nine staff interviewed denied ever doing so. An additi onal concern noted at the visit was a staff member was present within the facility and signed in to work with children without having a comprehensive background check completed. Another concern noted is inaccurate attendance records as there were several instances of staff not signing out of their classrooms from June 18, 2025, through June 24, 2025.”

74U Lesson Plans

“Ensure lesson plans are current and posted or available. Toddler and Infant classroom had no lesson plans.”

Correction date in the state record: Jul 1, 2025

72U Feeding of Infants

“Ensure infant feeding schedule are updated monthly.”

Correction date in the state record: Jun 26, 2025

66U Emergency Planning

“Ensure emergency water is available for all children enrolled.”

Correction date in the state record: Jun 6, 2025

63U Administration of Medication

“Ensure administration of Medication records are complete for all children receiving medication.”

Correction date in the state record: Jul 1, 2025

56U Sleeping Accommodations and Safe Sleep Environments

“Ensure nap equipment is labeled. Nap equipment in the preschool was not labeled, and no current cot chart.”

Correction date in the state record: Jun 26, 2025

50U Kitchen and Food Preparation

“Ensure food is labeled with contents and expiration dates. Mutiple items in the back storage room and refrigerator did not have labels.”

Correction date in the state record: Jun 26, 2025

40U Child Files

“Ensure children's files are complete. Date of enrollment, hours, and days attending for Child #13. Emergency Card for Child #13. Health appraisal with immunizations for Child #14. Blood lead screening results for Child #2, #3, #7, #8, #13, and #14. Parent right to know log and screen permission for Child #13. Transportation and medication permission for Child #13. Developmental plans for Child #2, #4, #6, #9, and #14.”

Correction date in the state record: Jul 30, 2025

30U Personnel Files

“Ensure staff files are complete. Orientation for Staff #14, #16. OCCL health and safety for Staff #1, #3, #4, #9, #10, #13, #14, #15, #16. Application or Data sheet for Staff #5, #10, #15. Job description for Staff # 10. References for Staff #1, #3, #5, #7, #9, #13, #14, #15, and #16. Adult abuse for Staff #16. Health appraisal with TB for Staff #1, #3, #4, #6, #7, #10, #13, #16. Release of employment for Staff 31, #5, #13, #14, #15, #16. Service Letters for Staff #1, #5, #12, #13, #14, #15, and #16. CPR and First Aid for Staff #4 and #12.”

Correction date in the state record: Aug 18, 2025

24U Staff Qualifications

“Ensure staff alone with children, are qualified through DEEDS. Upon arrival, Staff #1 was alone with 4 three-year-olds and Staff #10 was alone with 8 four-year-olds. The administrator needs Infant/Toddler specialization on the DEEDS certification.”

Correction date in the state record: Jun 6, 2025

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2025, regarding concerns of improper staff-to-child ratios, insufficient staff, improper discipline by handling and speaking to children aggressively, staff not using respectful communication amongst each other, insufficient materials available for the children, not following lesson plans & daily activities, not having conferences/documenting progress, not having files available for all children, not completing MARs for medications, not completing infant feeding schedules, lack of outlet covers, not handling food properly, not following daily and weekly cleaning and sanitation requirements, and not having up-to-date infant feeding schedules. An investigation was conducted on April 3, 2025. This complaint is substantiated for not following lesson plans based on classroom observations. Lesson plans were not current in one classroom and one classroom had no lesson plans posted. This complaint is substantiated for not handling food properly based on observations of the kitchen. Food was observed being stored in the refrigerator and pantry with no expiration dates. There is no evidence to substantiate this complaint for improper staff-to-child ratios or insufficient staffing based on attendance records reviewed and observations during the visit. There is no evidence to substantiate this complaint for improper discipline handling and speaking to children aggressively or staff not using respectful communication among each other based on interviews conducted with Administrator #1 and four staff members. All staff interviewed stated they have never observed any staff members use improper discipline, have never observed any staff members be aggressive when handling or speaking to children, and all staff interviewed stated staff use respectful communication throughout out the facility. There is no evidence to substantiate this complaint for insufficient materials available for the children base d on classroom observations. All classrooms observed had materials for the children to use throughout the day. There is no evidence to substantiate this complaint for not having conferences/documenting progress based on interviews conducted and documentation reviewed. Staff interviewed stated conferences are offered three times are year, children's progress is continuously documented on the child's assessment, and randomly reviewed children s assessments were observed. There is no evidence to substantiate this complaint for not having files available for all children. Seven randomly selected children s files were checked, and all required documents were present. There is no evidence to substantiate this complaint for not completing MARs for medications based on interviews conducted. Staff interviewed stated MARs are complete if children are on medication, but noted no children are currently on medication. There is no evidence to substantiate this complaint for lack of outlet covers based on classroom observations. All classroom outlets were observed with outlet covers. There is no evidence to substantiate this complaint for not following daily and weekly cleaning and sanitation requirements based on interviews conducted. All staff interviewed stated mouthed toys get cleaned daily and weekly sanitation requirements are followed. There is no evidence to substantiate this complaint for not having current infant feeding schedules because up-to-date infant feeding schedules were observed for the four enrolled infants. An additional concern noted during this investigation is children and staff not signed out of classrooms on multiple occasions upon review of attendance records.”

8U License Renewal

“Ensure the application is submitted 60 days prior to expiration.”

Correction date in the state record: Jul 11, 2024

76U Activity Schedule

“Ensure schedule is posted in the Pre-K classroom.”

Correction date in the state record: Jul 11, 2024

74U Lesson Plans

“Ensure lesson plans are posted in the preschool classroom.”

Correction date in the state record: Jul 11, 2024

57U Equipment

“Ensure there is a sufficient quantity of toys in the preschool classroom.”

Correction date in the state record: Jul 11, 2024

56U Sleeping Accommodations and Safe Sleep Environments

“Ensure nap equipment is labeled in discovery preschool, preschool, and pre-k classrooms.”

Correction date in the state record: Jul 11, 2024

53U Outdoor Area

“Ensure fall zones meets requirements on both playgrounds. Remove all hazards from the playground.”

Correction date in the state record: Jul 11, 2024

50U Kitchen and Food Preparation

“Ensure food in the refrigerator is labeled with contents and date of expiration.”

Correction date in the state record: Jul 11, 2024

49U Indoor Space

“Ensure all surfaces are clean and cleanable. Repaired window sill in the preschool classroom. Replace the tile in the preschool classroom. Ensure all outlets have cover on them. -Cover outlets in the discovery preschool room.”

Correction date in the state record: Jul 11, 2024

40U Child Files

“Ensure children's files are completed. Health appraisal for Child #2,#5, and #7. Immunizations for Child #2 and #7. Blood Lead screening results for Child #2, #4, #5, #7, #8, and #10. Development Plans for Child #2-#12.”

Correction date in the state record: Jul 11, 2024

30U Personnel Files

“Ensure staff files are completed. Job Description is needed for Staff #1, #3, and #7. Health Appraisal with TB for Staff #1, #3, #6, and #7. CPR and First Aid for Staff #2, #3, #6, #8, #10. OCCL Health and safety training is needed for Staff #1, #2, #8, and #10. Adult abuse registry check for Staff #3. Release of employment with service letters for Staff #3. Review child abuse and neglect and sleep safe for Staff #5. declaration and drug statement for Staff #6.”

Correction date in the state record: Jul 12, 2024

8U License Renewal

“Ensure application is completed 60 days prior to expiration.”

74U Lesson Plans

“Ensure lesson plans are up to date. Update Pre-K's lesson plans. Send one week to OCCL.”

Correction date in the state record: Jul 24, 2023

72U Feeding of Infants

“Ensure all infant feeding schedules are completed.”

Correction date in the state record: Jul 24, 2023

56U Sleeping Accommodations and Safe Sleep Environments

“Ensure rest equipment is labeled. Two cribs were not labeled.”

Correction date in the state record: Jul 24, 2023

51U Toilet Facilities

“Ensure gates are self-closing and self latching gates. Both exits need self-closing and self-latching latches.”

Correction date in the state record: Jul 24, 2023

49U Indoor Space

“Ensure walls are cleanable and paint is chipped paint. Paint windows sills in Toddler room and preschool room.”

Correction date in the state record: Aug 3, 2023

40U Child Files

“Ensure children's files are completed. Health appraisal with immunizations and blood lead screen results for Child # 1,4,7, and 9. Parent right to know foer child #1. Screen time for Child #1. Transportation and medication for Child #1. Infant feeding schedule for Child #12.”

Correction date in the state record: Aug 18, 2023

38U Parents Right to Know

“Ensure parent right-to-know log is completed.”

Correction date in the state record: Jul 24, 2023

30U Personnel Files

“Ensure staff files are completed. Administration of medication for Staff #3 and 4. Review of sleep safe for Staff # 3,5,7, and 8. Review of abuse and neglect for Staff # 3,5,7, and 8. Professional development plan for staff # 3,5,7, 8, and 9. CPR and first Aid for Staff 4,8,10,11, and 12. Health and Safety training for Staff 1,3,7,8,9, and 11. Orientation for Staff # 2,9, and 10. Application, resume or personal data sheet for Staff #2 and 12. Job Description for Staff #6 and 9. Declaration and Drug/Alcohol statement for Staff #2,5, and 6. Adult Abuse registry for Staff # 2,6,9,10,11,12, and 13. Health appraisal with TB for Staff # 2,6,9,10,11,12, and 13. Service letters for Staff # 10, 11, 12.”

Correction date in the state record: Aug 18, 2023

OCCL Standards Complaint (Substantiated)

“The Office of Child Care Licensing (OCCL) received a complaint on January 6, 2023, regarding not notifying OCCL as required of an injury to a child while in care which required medical attention. An investigation was conducted on January 13, 2023. This complaint is substantiated for not notifying OCCL of a child injury that required medical attention because the administrator acknowledged OCCL was not notified.”