Creative Center
3020 East Cactus Road, Phoenix, AZ
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Desert Voices Oral Learning Center is a licensed child care center in Phoenix, Arizona. It is licensed by the state, for up to 119 children.
Arizona Department of Health Services, Bureau of Child Care Licensing made 3 visits in the last 3 years and cited 11 rules across 3 of them. The visit list, in the state's words, is below.
Hours
Programs
| Licensed capacity | 119 childrenFrom the state license |
|---|
Cost
Desert Voices Oral Learning Center has not listed its tuition. For comparison, full-time infant care at a child care center in Maricopa County has a median price of $270 a week (U.S. Department of Labor, 2022).
State record
3 visits in the last 3 years · Last visit Jan 16, 2026: 3 rules cited
Rules cited on 3 of 3 visits · 11 rules in all
For comparison: 96% of Arizona daycares had at least one rule cited in the last 3 years; the typical daycare had 12.
A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
Own this daycare? Add your response to the state record
AAC R9-5-203.C. C. Except as provided in A.R.S. § 41-1758.03, a licensee shall ensure that each staff member, before starting date of employment or volunteer service, submits to the licensee a copy of the staff member’s valid fingerprint clearance card, front and back, issued under A.R.S. Title 41, Chapter 12, Article 3.1.
“Findings: Based on the Compliance Officer's review of Staff #1's file (DOE 10/21/2004), the file lacked a copy of the back of the staff’s fingerprint clearance card.”
AAC R9-5-503.A.1. A. A licensee shall ensure that each diaper changing area required in R9-5-601(4) contains: 1. A nonabsorbent, sanitizable diaper changing surface that is: a. Seamless and smooth, and b. Kept clear of items not required for diaper changing;
“Findings: Based on the Compliance Officer's observation, the diapering area in Room 20 (rear building) had a sponge and a roll of paper towels stored on the diapering counter near the sink.”
AAC R9-5-603.B. B. Except as provided in subsection (D) a licensee shall ensure that an outdoor activity area: 1. Is enclosed by a fence: a. A minimum of 4 feet high; b. Secured to the ground; and c. With either vertical or horizontal open spaces on the fence or gate that do not exceed 4.0 inches; 2. Is maintained free from hazards, such as exposed concrete footings and broken toys; and 3. Has gates that are kept closed while an enrolled child is in the outdoor activity area
“Findings; Based on the Compliance Officer's observations, the fence in the outdoor activities measured the following height: 1) Rear Building Outdoor Activity Area outside of Room 20 -The Brick Fence in the South West corner where the artificial turf slopes uphill, measured 42-46 inches high. The brick section of the fence near the gate in this area measured 47.5 inches. The director stated rubberized material had been added in that area of the playground and artificial turf had replaced the natural grass in the other section; 2) Rear building North west patio activity area. The height of the brick fence 47 inches along the entire perimeter of all 3 sides of the patio, with the exception of the gate. The height of the fence near the entrance door, where the raised platform is, was 43 inches tall; and The metal garden box in the Preschool playground area had various sections of rusted, sharp metal and sharp holes.”
AAC R9-5-306.B. B. A licensee shall: 1. Develop, document, and implement policies and procedures to ensure that a staff member maintains daily documentation of the presence of an enrolled child in an activity area that includes a method to account for any temporary absences of the enrolled child from the activity area, and 2. Maintain the documentation of the presence of enrolled children in an activity area required in subsection (B)(1) on facility premises for 12 months after the date of the documentation.
“Findings: Based on the Compliance Officer's observations, 11 children were present in Room 2 but the roster listed the names of only 5 children as present.”
AAC R9-5-503.A.2. A. A licensee shall ensure that each diaper changing area required in R9-5-601(4) contains:2. A hand-washing sink next to the diaper changing surface for staff use when changing diapers and for washing an enrolled child during or after diapering that provides: a. Running water between 86° F and 110° F, b. Soap from a dispenser, and c. Single-use paper hand towels from a dispenser;
“Findings: Based on the Compliance Officer's observation, the water temperature at the diapering sink in Room 1 measured only 80 degrees F.”
AAC R9-5-304.B. B. Except as required in A.R.S. § 36-3009, before an enrolled child receives child care services, a licensee shall require the enrolled child’s parent to complete a Department-provided Emergency, Information, and Immunization Record card that is signed by the enrolled child’s parent containing: 1. The child’s name, home address, city, state, zip code, home telephone number, sex, and date of birth; 2. The date of the child’s enrollment; 3. The name, home address, city, state, zip code, and contact telephone number of each parent of the child; 4. The name and contact telephone number of at least two individuals authorized by the child’s parent to collect the child from the facility in case of emergency, or if the child’s parent cannot be contacted; 5. The name and contact telephone number of the child’s health care provider; 6. The written authorization for emergency medical care of the enrolled child when the parent cannot be contacted at the time of the emergency; 7. The name of the individual to be contacted in case of injury or sudden illness of the child; 8. The written instructions of a child’s parent or health care provider for nutritional and dietary needs of the child including, if applicable, the request in R9-5-509(C)(9); and 9. A written record completed by the child’s parent or health care provider noting the child’s susceptibility to illness, physical conditions of which a staff member should be aware, and any individual requirements for health maintenance.
“Findings: Based on the Compliance Officer's review of 15 emergency cards, 2 of the cards lacked the following information: *Child 1- the name and phone number of the child’s health care provider; and *Child 2- the name, address and phone number of the child’s second parent.”
AAC R9-5-603.C. C. Except as provided in subsection (D), a licensee shall ensure that an outdoor activity area:1. Is enclosed by a fence: a. A minimum of 4 feet high; b. Secured to the ground; and c. With either vertical or horizontal open spaces on the fence or gate that do not exceed 4.0 inches; 2. Is maintained free from hazards, such as exposed concrete footings and broken toys; and 3. Has gates that are kept closed while an enrolled child is in the outdoor activity area
“Findings: Based on the Compliance Officer's observation, there was a horizontal gap in the fence that measured 6 inches high on the SW corner of the fence in the Toddler playground, facing the parking lot.”
AAC R9-5-208.B. B. At least 30 calendar days before the date of an intended change in a facility’s service classification, space utilization, or licensed capacity, a licensee shall submit a written request for approval of the intended change to the Department that includes:1. The licensee’s name; 2. The facility’s name, street address, city, state, zip code, mailing address, and telephone number; 3. The name, telephone number, and fax number of a point of contact for the request; 4. The facility’s license number; 5. The type of change intended: a. Service classification, b. Space utilization, or c. Licensed capacity; 6. A narrative description of the intended change; and 7. The following additional information, as applicable: a. If the intended change affects individual rooms, the following information about each affected activity area, as applicable: i. Identification of the activity area, ii. Current and intended square footage, iii. Current and intended operating hours, iv. Current and intended service classification, v. Current and intended licensed capacity, and vi. Whether the activity area has or will have a diaper changing area; b. If the intended change is to increase licensed capacity, the square footage of the outdoor activity area; and c. If the intended change includes an alteration or addition to the physical plant of a licensed facility, the following, as applicable: i. If the facility is not located in a public school or if providing child care services to infants, one-year-old children, or two-year-old children in a facility located in a public school, the information required in R9-5-201(A)(5)(g) and (A)(5)(h) showing the intended change; or ii. If the facility is located in a public school and provides child care only for three-year-old, four-year-old, or five-year-old, or school-age children, a set of final construction drawings or a school map, including the information required in R9-5-201(5)(j) showing the intended change.
“Findings: Based on the Compliance Officer's observation and on a discussion with the Director, the licensee had made the following 6 room changes and did not submit a modification application to the Department at least 30 days prior to the changes: *Classroom 4 was closed and is now the Director's office; *Room 132 is now being used as a sensory room. Per the review of the architectural drawings, this room has never been approved for licensure; *Room 136 (Middle center room) was re-opened and had been previously closed and used as a file room; *The North Center room was re-opened as a therapy room; *Rooms 8 and 13 in the back building are now closed and used for storage.”
AAC R9-5-306.A. A. A licensee shall maintain a dated attendance form containing an enrolled child’s name with the time of each admission and release of the enrolled child. 1. Except as provided in subsection (A)(2), a licensee shall ensure that the attendance form is signed with at least a first initial of an individual’s first name and the individual’s last name by each enrolled child’s parent or individual designated by the enrolled child’s parent, each time the enrolled child is admitted or released. 2. An electronic fingerprint verification or an electronic signature may be used in place of a signature of the enrolled child’s parent or designated individual to admit or release the enrolled child. 3. If an electronic signature is used to admit or release the enrolled child, the licensee shall adopt policies and procedures to ensure that the individual whose signature the electronic or digital method of identification represents is accountable for the use of the electronic or digital method; 4. A licensee shall develop, document, and implement policies and procedures to ensure that the identity of an individual is known to the staff member or is verified with picture identification before releasing an enrolled child to the individual. 5. A licensee shall not release the enrolled child to an individual other than the enrolled child’s parent or other individual designated in writing by the enrolled child’s parent except when the enrolled child’s parent is unable to collect the enrolled child and authorizes the licensee by telephone to release the enrolled child to an individual not so designated. a. The licensee shall verify the telephone authorization using a means of verification that has been agreed upon between the licensee and the enrolled child’s parent at the time of enrollment. b. The licensee shall document the means of verification in subsection (A)(5)(a) on the enrolled child’s Emergency, Information, and Immunization Record card. 6. A licensee shall not permit the self-admission or self-release of an enrolled child unless the enrolled child is of school age and the licensee has obtained and verified written permission from the enrolled child’s parent. 7. A licensee shall maintain the attendance form on facility premises for 12 months after the date of attendance.
“Findings: Based on the Compliance Officer's review of 32 children’s attendance records and on a discussion with the Director, it was determined that 12 of the attendance records contained only the parent’s initials, rather than the individual's signature, as defined in rule as at least the first initial and full last name of the parent/guardian.”
AAC R9-5-203.E. E. If a staff member possesses a fingerprint clearance card that was issued before the staff member became a staff member at the facility, a licensee shall:1. Contact the Department of Public Safety before the individual becomes a staff member to determine whether the fingerprint clearance card is valid; and 2. Document this determination, including the name of the staff member, the date of contact with the Department of Public Safety, and whether the fingerprint clearance card is valid.
“Findings: Based on the Compliance Officer's review of Staff #2's (DOE 8/1/22) and Staff #4's (DOE 6/8/23) files, it was determined both staff had been issued fingerprint clearance cards prior to the staff's date of employment. The files lacked documentation verifying that the licensee contacted DPS before the staff's employment date to verify the card was valid.”
AAC R9-5-605.B.1. B. A licensee shall ensure that:1. All designated exits, corridors, and passageways that provide escape from the building are unobstructed and unlocked during hours of operation;
“Findings: Based on the Compliance Officer's and the Director's observations, the designated exit leading to the outside in Room #2 was obstructed by a toy bowling set that was set up in the doorway.”
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FAQ
Yes. Arizona Department of Health Services, Bureau of Child Care Licensing lists it as licensed and operating.
Arizona Department of Health Services, Bureau of Child Care Licensing lists the most recent visit on January 16, 2026, with 3 rules cited. It lists 3 visits in the last 3 years.
Yes. Inspectors cited 11 rules across 3 of 3 visits in the last 3 years. For comparison: 96% of Arizona daycares had at least one rule cited in the last 3 years; the typical daycare had 12. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
119, the licensed capacity on the state record.
Its hours are not listed. Call (602) 224-0598 to confirm.
It has not listed its tuition. Call (602) 224-0598 to ask.
(602) 224-0598.
3426 East Shea Boulevard, Phoenix, AZ 85028. The nearest other daycare we list is Community Montessori School, 0.4 miles away.