Lois H. Koutz
San Antonio, TX 78216 · infants to school-age · Home daycare: the provider shares the address with families
Castle Hills KinderCare
- licensed capacity
- 135
- open each week
- 5 days
- a week, county median
- $171
- year first permitted
- 2006
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About
About Castle Hills KinderCare
Castle Hills KinderCare is a licensed child care center in San Antonio, Texas. The state has permitted it since March 3, 2006, for up to 135 children, serving infants, toddlers, preschoolers and school-age children.
It is open Monday to Friday, 6:30 AM to 6:30 PM.
Texas Health and Human Services, Child Care Regulation made 52 visits in the last 3 years and cited 37 rules across 17 of them. The visit list, in the state's words, is below.
InfantsSchool-ageAccepts child care subsidyOpens before 7 AM
Ages served: infants, toddlers, preschoolers and school-age children
6 wk
6 mo
1
2
3
4
5
6
8
10
12 yr
Ask when you call: rates, current openings, staff-to-child ratio and teacher qualifications.
- Type
- Child care center
- Ages
- Infants, toddlers, preschoolers and school-age children
- Hours today
- Closed today
- Licensed capacity
- 135 children
Hours
Hours
| Monday | 6:30 AM to 6:30 PM |
|---|---|
| Tuesday | 6:30 AM to 6:30 PM |
| Wednesday | 6:30 AM to 6:30 PM |
| Thursday | 6:30 AM to 6:30 PM |
| Friday | 6:30 AM to 6:30 PM |
| Saturday | Not listed |
| SundayToday | Not listed |
Programs
Programs and care
| Ages | Infants, toddlers, preschoolers and school-age childrenFrom the state license |
|---|---|
| Child care subsidy | Accepts state child care subsidiesFrom the state license |
| Licensed capacity | 135 childrenFrom the state license |
Cost
Tuition and costs
Castle Hills KinderCare has not listed its tuition. For comparison, full-time infant care at a child care center in Bexar County has a median price of $171 a week (U.S. Department of Labor, 2022).
Ask the daycare for its ratesIt has not listed its tuition. The county medians below are a starting point.
Infant
Center$171
Home daycare$154
Toddler
Center$160
Home daycare$148
Preschool
Center$156
Home daycare$146
School age
Center$149
Home daycare$139
State record
Inspection reports for Castle Hills KinderCare
License
- Status
- Licensed and operating
- License type
- Full Permit
- Capacity
- 135 children
- Ages
- Infants, toddlers, preschoolers and school-age children
- Permit issued
- 2006
- License number
- #856265- 1386
Summary
52 visits in the last 3 years · Last visit Aug 6, 2026: no rules cited
Rules cited on 17 of 52 visits · 37 rules in all · 37 corrected
- Supervision and ratios 8
- Discipline and child guidance 7
- Health, medication and illness 6
- Staff training and qualifications 4
- Records and paperwork 4
- Building, equipment and play areas 3
- Safety and hazards 2
- Food and nutrition 1
- Safe sleep 1
- Other rules 1
For comparison: 78% of Texas daycares had at least one rule cited in the last 3 years; the typical daycare had 3.
A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
Own this daycare? Add your response to the state record
See all 89 visits
- Aug 6, 2026InspectionNo rules cited
Aug 4, 2026Visit1 rule cited
746.2805 - Prohibited Punishments - No Harsh, Cruel or Unusual
“During the investigation, it was determined a caregiver used cruel and unusual punishment by yelling and using inappropriate language towards the children.”
The state verified the correction on Sep 10, 2026
- May 5, 2026InspectionNo rules cited
- Apr 16, 2026InspectionNo rules cited
- Mar 27, 2026InspectionNo rules cited
Mar 26, 2026Visit1 rule cited
746.4101(a) - Release of Children
“The investigation revealed that operation staff attempted to prevent a parent from leaving with their children in the absence of a court order.”
The state verified the correction on May 5, 2026
Dec 10, 2025Inspection2 rules cited
746.1107(2) - Additional Minimum Qualifications for Caregivers - HS Diploma, Equivalent, Certification of Completion
“Four of ten personnel records audited did not have proof of educational requirements on file.”
The state verified the correction on Dec 16, 2025
746.603(a)(4) - Children's Records - Immunizations
“One of ten children's records audited did not have immunizaitons on file.”
The state verified the correction on Jan 5, 2026
- Oct 31, 2025VisitNo rules cited
- Aug 27, 2025InspectionNo rules cited
- Aug 6, 2025InspectionNo rules cited
Show 79 earlier visits
- Jul 25, 2025InspectionNo rules cited
Jul 21, 2025Complaint investigation5 rules cited
746.2805(3) - Prohibited Punishments - Grabbing and Pulling
“Based on information gathered through interviews and video evidence, it was determined that staff members have grabbed and pulled children.”
The state verified the correction on Aug 27, 2025
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“Based on video evidence provided, a caregiver did not demonstrate good judgement when she recorded children when she was supposed to be supervising them and recorded them without the consent of the parents or guardians.”
The state verified the correction on Aug 27, 2025
746.305(a)(6) - Report Situation Placing Children at Risk
“Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. These incidents were not reported to Child Care Regulation.”
The state verified the correction on Aug 27, 2025
746.1003(1) - Director Responsibilities - Operate in Compliance
“Management failed to deliver form 2866 child interview letter to the parents of two children interviewed by Child Care Regulation.”
The state verified the correction on Aug 27, 2025
746.1205(a)(4) - Supervision ensures each child’s safety, well-being, including physical proximity and auditory or visual awareness of each child’s on going activity
“Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. Also, video evidence provided shows a caregiver videoing children and failing to intervene while children are seen climbing furniture.”
The state verified the correction on Aug 27, 2025
- Jul 9, 2025VisitNo rules cited
- Jun 11, 2025InspectionNo rules cited
- May 30, 2025VisitNo rules cited
- May 22, 2025InspectionNo rules cited
- May 16, 2025InspectionNo rules cited
- May 15, 2025VisitNo rules cited
Apr 28, 2025Inspection1 rule cited
746.3407 - Maintenance of Building, Grounds and Equipment
“At time of inspection operation was observed with debrins in the classroom cabinets and diaper changing tables.”
The state verified the correction on May 16, 2025
- Apr 25, 2025VisitNo rules cited
- Mar 6, 2025InspectionNo rules cited
Feb 26, 2025Inspection2 rules cited
746.3417(3) - Children Handwashing After Toileting or Diapering
“At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child. This was corrected at inspection.”
The state verified the correction on Mar 6, 2025
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
“At time of inspection, a toddler caregiver stated class had eleven children when they had twelve. This was corrected at time of inspection.”
The state verified the correction on Mar 6, 2025
Feb 13, 2025Inspection2 rules cited
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
“At time of inspection, a toddler caregiver stated class had six children when they had seven. At time of inspection, a toddler caregiver stated they had seven children when they had eight. This was corrected at time of inspection.”
The state verified the correction on Feb 26, 2025
746.3417(3) - Children Handwashing After Toileting or Diapering
“At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child.”
The state verified the correction on Feb 26, 2025
Jan 30, 2025Inspection6 rules cited
746.603(a)(4) - Children's Records - Immunizations
“At time of inspection, three out of ten children files did not have immunization records.”
The state verified the correction on Feb 18, 2025
746.1301(a)(2)(A) - Training Requirements for Employees, Caregivers, and Directors - Pre-Service Training
“At time of inspection, two out of ten staff files did not have pre-service certificate.”
The state verified the correction on Feb 18, 2025
746.3407(8) - Garbage Inaccessible to Children; Maintained in Sanitary Manner
“During inspection, the trashcan in the school-aged classroom did not have a lid on it and was used to dispose of food. Corrected at inspection.”
The state verified the correction on Feb 13, 2025
746.1315(a) - Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
“At time of inspection, one out of ten staff files did not have a current CPR/First Aid certification.”
The state verified the correction on Feb 13, 2025
746.3407(12) - Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
“At time of inspection, a diaper rash spray was observed in drawer at childs reach in childrens restroom.”
The state verified the correction on Feb 13, 2025
746.605(3) - Required Admission Information - Date of Admission
“At time of inspection, five out of ten children files did not have admission date.”
The state verified the correction on Feb 18, 2025
- Dec 30, 2024InspectionNo rules cited
Dec 3, 2024Inspection3 rules cited
746.3407 - Maintenance of Building, Grounds and Equipment
“During the inspection, the diaper changing station was noted to have debris present. During the inspection, it was noted that the classroom floors contained debris.”
The state verified the correction on Dec 30, 2024
746.2419(5) - Requirements for Feeding Infants - Fed in Safe Manner
“At time of inspection, two infants, seven and eight months were observed laying flat on the rug while drinking formula.”
The state verified the correction on Dec 30, 2024
746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation
“At time of inspection, two staff files did not have verification of completing operation orientation.”
The state verified the correction on Dec 30, 2024
Aug 29, 2024Inspection1 rule cited
746.4503(b) - Cots, Beds, Mats Labeled With Child's Name
“At time of inspection, cots were observed to not be labeled/assigned to children.”
Corrected during the visit
- Aug 6, 2024InspectionNo rules cited
- Aug 1, 2024InspectionNo rules cited
- Jul 30, 2024VisitNo rules cited
- Jul 15, 2024InspectionNo rules cited
- Jun 25, 2024InspectionNo rules cited
Jun 18, 2024Complaint investigation5 rules cited
746.1205(a)(5) - Responsibilities of Caregivers - Intervene to ensure each child's safety
“During an inspection conducted as part of a DFPS investigation, the school age classroom was observed to be chaotic and out of control. Caregivers failed to intervene effectively to ensure children were behaving in a safe manner.”
The state verified the correction on Jul 15, 2024
746.1205(a)(4) - Supervision ensures each child’s safety, well-being, including physical proximity and auditory or visual awareness of each child’s on going activity
“During the course of a DFPS investigation it was determined that a caregiver failed to adequately supervise children in her care resulting in an incident involving children engaging in inappropriate behavior.”
The state verified the correction on Aug 29, 2024
746.701(5) - Licensing Incident/Illness Report Form - Situations Placing Children at Risk
“Operation failed to provide a written incident report regarding a situation that placed children at risk to the parents of the children involved in the incident.”
The state verified the correction on Jul 15, 2024
746.601(c) - Provide Access to Children's Records - Licensing
“During the course of a DFPS investigation, the operation was unable to provide an enrollment packet/required file for a child subject to the investigation.”
The state verified the correction on Aug 29, 2024
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“During a DFPS investigation it was determined that the center director demonstrated poor judgment when she interviewed a child involved in an incident in front of the parents of other children involved in the incident without the permission of that child’s parent. Further, she allowed those parents to ask the child questions about the incident and what led up to it. The parents who were present could have presented a risk to the child due to the highly emotionally charged atmosphere surrounding the incident, as well as the director failing to protect the child’s individual privacy.”
The state verified the correction on Aug 29, 2024
- Jun 13, 2024InspectionNo rules cited
Jun 11, 2024Visit1 rule cited
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“A caregiver did not demonstrate good judgment when giving two children ice coffee.”
The state verified the correction on Jun 25, 2024
- Jun 10, 2024VisitNo rules cited
- Jun 5, 2024InspectionNo rules cited
- May 13, 2024InspectionNo rules cited
May 3, 2024Inspection1 rule cited
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
“The after-school caregiver stated there were 13 children on the playground before we verified there were 14 in care.”
The state verified the correction on May 13, 2024
- May 1, 2024VisitNo rules cited
- Apr 3, 2024InspectionNo rules cited
Mar 26, 2024Inspection1 rule cited
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
“The teacher in the PreK classroom stated there were 20 children in care when we verified to be 21 children in care.”
The state verified the correction on Apr 3, 2024
- Mar 22, 2024VisitNo rules cited
- Mar 22, 2024VisitNo rules cited
Mar 14, 2024Complaint investigation2 rules cited
746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
“The operation failed to notify the parent of the allegations that involved a caregiver grabbing their child by the back of the shirt near the neck as a form of discipline. The parent was not notified of the allegations until the CCI Inspector made contact with that parent that their child was subject of an investigation regarding possible allegations.”
The state verified the correction on Jun 5, 2024
746.2805(3) - Prohibited Punishments - Grabbing and Pulling
“Based on information gathered during a DFPS investigation, a caregiver was observed grabbing a child by the back of the shirt near their neck, the caregiver further admitted to doing so while trying to correct the child's behavior.”
The state verified the correction on Jun 5, 2024
Mar 13, 2024Inspection2 rules cited
746.3417(3) - Children Handwashing After Toileting or Diapering
“After a diaper change in the infant classroom the child wasn't taken to wash hands. In the Prek4 classroom after the teacher assisted a child with a change of clothes after having an accident the teacher nor child washed hands. NOTE: CORRECTED AT INSPECTION.”
Corrected during the visit
746.3701 - Safety - Areas Free From Hazards
“In the Prek4 and Toddler classroom two radio extension cords were dangling which were accessible to the children. NOTE: CORRECTED AT INSPECTION”
Corrected during the visit
- Feb 16, 2024InspectionNo rules cited
- Jan 10, 2024InspectionNo rules cited
- Dec 20, 2023InspectionNo rules cited
Dec 19, 2023Complaint investigation1 rule cited
746.2805(3) - Prohibited Punishments - Grabbing and Pulling
“Based on information gathered, and interviews conducted it was determined the caregiver in the school-age classroom grabbed a child from around the waist lifting the child to the front door.”
The state verified the correction on Jan 10, 2024
- Nov 27, 2023InspectionNo rules cited
- Nov 20, 2023VisitNo rules cited
- Oct 30, 2023InspectionNo rules cited
- Oct 23, 2023InspectionNo rules cited
- Oct 19, 2023VisitNo rules cited
Oct 12, 2023Inspection1 rule cited
746.3417(3) - Children Handwashing After Toileting or Diapering
“At time of inspection, an infant teacher did not wash childs hands after diaper changing. This was corrected at inspection.”
Corrected during the visit
- Oct 10, 2023VisitNo rules cited
Oct 2, 2023Inspection1 rule cited
746.2401(6) - Basic Requirements for Infants - Free from Choking Objects That May Cause Choking in Infants or Toddlers
“An eight-month-old infant was observed sleeping in the crib with the pacifier in their mouth with a pacifier clip attached to the clothing. NOTE: This was corrected at inspection when the pacifier clip was removed.”
The state verified the correction on Oct 12, 2023
Sep 26, 2023Inspection1 rule cited
746.1605(1) - Child/Caregiver Ratio - 18 Months Difference in Age
“In the infant classroom a four-month-old was observed in the same classroom with a 23-month-old. This is a 19-month age difference.”
The state verified the correction on Oct 2, 2023
- Aug 15, 2023InspectionNo rules cited
- Aug 4, 2023InspectionNo rules cited
Aug 1, 2023Visit1 rule cited
746.2907(a) - Alternate Activity for Non-sleeping Children
“Based on the information gathered, observation and interviews conducted the children are not being offered an alternative quiet activity while waiting on their cots while others are sleeping. NOTE: This was corrected after another walkthrough was conducted as children had books.”
Corrected during the visit
Jul 10, 2023Inspection1 rule cited
746.2207(a) - Screen Time Activities - Not Used for Under Two
“A caregiver was observed allowing infants aged 14-22 months view a tablet with a screen time activity. The screen time activity was while children were eating their lunch. NOTE; This was corrected during inspection as the caregiver turned off the program when she was informed that screen time was prohitted for children under the age of 24 months.”
Corrected during the visit
Jul 6, 2023Visit3 rules cited
746.1205(a)(4) - Supervision ensures each child’s safety, well-being, including physical proximity and auditory or visual awareness of each child’s on going activity
“During the investigation it was determined that a group of children were left unsupervised in a classroom for somewhere between five to ten minutes when caregivers failed to communicate to one another their intention to leave the classroom briefly.”
The state verified the correction on Aug 15, 2023
746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
“During this investigation, it was determined that parents were not notified of incident that may have placed children at risk while at the operation.”
The state verified the correction on Aug 15, 2023
746.701(5) - Licensing Incident/Illness Report Form - Situations Placing Children at Risk
“During the investigation, it was determined that no incident reports were completed or provided to parents regarding the incident.”
The state verified the correction on Aug 15, 2023
- May 30, 2023InspectionNo rules cited
- May 26, 2023VisitNo rules cited
- May 24, 2023VisitNo rules cited
May 4, 2023Inspection2 rules cited
746.605(16) - Required Admission Information-Completed Food Allergy Plan
“One of the four children with diagnosed food allergies didn't have an Emergency Action Plan available in child's file. In addition to an Allergy and Dietary Preference List posted. One of the ten children didn't have Emergency Authorization information available for review. NOTE: Emergency Authorization information was corrected at inspection when provided electronically.”
The state verified the correction on May 12, 2023
746.613(b) - Immunization Records, Exceptions, and Exemptions Current
“Five of the ten children files did not have updated immunization records. NOTE: One of the five immunization records was updated at inspection.”
The state verified the correction on Jun 6, 2023
- Apr 27, 2023InspectionNo rules cited
- Mar 29, 2023InspectionNo rules cited
Mar 17, 2023Complaint investigation1 rule cited
746.1601 - Child/ Caregiver Ratio - 13 or More Children
“On 3/17/2023 there were 25 children in the care of one caregiver with a specified age group of four.”
The state verified the correction on Apr 27, 2023
Dec 1, 2022Inspection3 rules cited
746.3417(3) - Children Handwashing After Toileting or Diapering
“After having their diaper changed a child's hands were not washed. This was corrected at inspection when the caregiver washed the child's hands and the hands of another child who had their diaper changed.”
Corrected during the visit
746.4503(b) - Cots, Beds, Mats Labeled With Child's Name
“In one room children were not sleeping on their assigned cots and an assignment map was not available in another room.”
The state verified the correction on Dec 13, 2022
746.3407(11) - Sanitize Tables Tops, Furniture and Similar Equipment
“A toilet was observed to have excrement on the seat. This was corrected at inspection when the caregiver cleaned and sanitized the seat.”
Corrected during the visit
Oct 13, 2022Visit1 rule cited
746.1301(3)(A) - Training Requirements for Employees, Caregivers, and Directors - Pediatric first aid with rescue breathing
“One of the caregivers involved did not have current CPR and First Aid training.”
The state verified the correction on Oct 26, 2022
- Jul 6, 2022InspectionNo rules cited
- Jun 25, 2022VisitNo rules cited
- Jun 24, 2022InspectionNo rules cited
Jun 14, 2022Inspection2 rules cited
746.2419(8) - Requirements for Feeding Infants - Other Use of Handwashing Sink
“The sink identified for hand washing only was being used for washing infants cups, spoons, and plates. The sink was cleared, infants plates, bottles, and plates were removed.”
Corrected during the visit
746.5625(a) - Electronic Child Safety Alarm - is equipped in each vehicle
“Minibus #10277 child alarm system was tested and did not activate during the inspection.”
The state verified the correction on Jun 16, 2022
Jun 7, 2022Inspection1 rule cited
746.2419(7) - Requirements for Feeding Infants - No Walking or Sleeping with Bottle or Cup
“A 16 month old infant was observed walking around while drinking a bottle. Note: This was corrected at inspection as the caregiver seated the child in a highchair.”
Corrected during the visit
- May 26, 2022VisitNo rules cited
- May 17, 2022InspectionNo rules cited
- Apr 13, 2022InspectionNo rules cited
Apr 7, 2022Visit1 rule cited
746.1203(7) - Responsibilities of Caregivers - Interact positively with children
“A caregiver did not interact in a positive manner when they forcefully grabbed and picked up a child during redirection.”
The state verified the correction on May 17, 2022
Apr 5, 2022Inspection1 rule cited
746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal
“The fire inspection was expired at the time of inspection.”
The state verified the correction on May 26, 2022
Apr 1, 2022Visit3 rules cited
746.705 - Incident/Illness Report Form Signed
“The incident report was not signed by the parent within 48 hours of incident where a child was injured and required medical treatment.”
The state verified the correction on May 16, 2022
746.1203(4) - Responsibilities of Caregivers- Supervision of Children
“Based on the information gathered, the two caregivers were tending to one child on the playground to get the child ready to go home when a child fell off the playground structure and was injured. Both caregivers, had their backs turned and did not see the child fall.”
The state verified the correction on May 16, 2022
746.3407(11) - Sanitize Tables Tops, Furniture and Similar Equipment
“Based on the information gathered the area was not disinfected and sanitized when a child was injured and required medical treatment.”
The state verified the correction on May 17, 2022
- Jan 3, 2022InspectionNo rules cited
- Nov 19, 2021InspectionNo rules cited
Nov 12, 2021Visit1 rule cited
746.1203(4) - Responsibilities of Caregivers- Supervision of Children
“A caregiver left children unsupervised on the playground.”
The state verified the correction on Jan 3, 2022
Nov 9, 2021Inspection1 rule cited
746.1203(3) - Responsibilities of Caregivers - Know Children's Names and Ages
“Caregivers in the infant room did not know ages of the children in their care.”
The state verified the correction on Nov 18, 2021
- Oct 27, 2021VisitNo rules cited
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FAQ
Questions about Castle Hills KinderCare
Is Castle Hills KinderCare licensed?
Yes. Texas Health and Human Services, Child Care Regulation lists it as licensed and operating, with a permit issued March 3, 2006.
When was Castle Hills KinderCare last inspected?
Texas Health and Human Services, Child Care Regulation lists the most recent visit on August 6, 2026, with no rules cited. It lists 52 visits in the last 3 years.
Has Castle Hills KinderCare had rules cited by the state?
Yes. Inspectors cited 37 rules across 17 of 52 visits in the last 3 years; 37 show a correction in the state record. For comparison: 78% of Texas daycares had at least one rule cited in the last 3 years; the typical daycare had 3. A cited rule is what an inspector found on the day of a visit. It is not a rating of the daycare today.
How many children can Castle Hills KinderCare care for?
135, the licensed capacity on the state record. It is licensed to serve infants, toddlers, preschoolers and school-age children.
Does Castle Hills KinderCare accept child care subsidies?
Yes. The state record says it accepts child care subsidies.
What are Castle Hills KinderCare's hours?
Monday to Friday, 6:30 AM to 6:30 PM. These are the hours on the state record. Holiday hours can differ.
How much does Castle Hills KinderCare cost?
It has not listed its tuition. Call (210) 349-3568 to ask.
What is Castle Hills KinderCare's phone number?
(210) 349-3568.
Where is Castle Hills KinderCare?
11814 Parliament St, San Antonio, TX 78216. The nearest other daycare we list is Immersion Montessori Academy, 0.6 miles away.