Cadence Academy Preschool-Odessa

OCCL Standards Complaint (Substantiated)

“On April 6, 2026, and April 10, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding incorrect staff-to-child ratio, incorrect child attendance documentation, improper combining of ages, failing to follow positive behavior support policies, not following meal requirements, expired food, indoor space cleanliness, and insect infestation. An investigation began on April 10, 2026, and concluded on April 14, 2026. Based on documentation provided and staff interviews, this complaint is substantiated for incorrect staff-to-child ratio and not following meal requirements. Attendance records show ten instances where classrooms were not following correct staff-to-child ratio and seven out of nine staff stated they are often out of ratio. The menu provided did not show the correct meal requirements and six out of seven staff stated they only serve one item for snacks on a regular basis. Based on observations and documentation, this complaint is substantiated for expired food. There was expired cream cheese in the refrigerator and, according to the menu, children were supposed to be served bagels and cream cheese the morning of the visit. Based on staff interviews, observations at the visit, and a review of documentation, there is no evidence to substantiate this complaint for incorrect child attendance documentation, improper combining of ages, failing to follow positive behavior support policies, indoor space cleanliness, or insect infestation. The majority of staff members denied these allegations and documentation did not show incorrect child attendance documentation or improper combining of ages. Observations at the visit showed the indoor space was clean and there was no evidence of insect infestation. Additional concerns noted included attendance records reviewed documented five instances where staff did not sign out accurately, two instances where classrooms were over maximum group size, and two instances where no staff were signed into a classroom where children were signed into the classroom.”

OCCL Standards Complaint (Substantiated)

“On April 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision. This incident was also self-reported to OCCL on April 14, 2026. An investigation began on April 14, 2026, and concluded on April 23, 2026. Based on staff interviews and documentation, this complaint is substantiated for lack of supervision. It was self-reported by the center that a child was left alone in a classroom for less than one minute. Three other staff members also confirmed this incident happened. Staff #2 s employment was terminated on April 17, 2026.”

OCCL Standards Complaint (Substantiated)

“On April 6, 2026, and April 10, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding incorrect staff-to-child ratio, incorrect child attendance documentation, improper combining of ages, failing to follow positive behavior support policies, not following meal requirements, expired food, indoor space cleanliness, and insect infestation. An investigation began on April 10, 2026, and concluded on April 14, 2026. Based on documentation provided and staff interviews, this complaint is substantiated for incorrect staff-to-child ratio and not following meal requirements. Attendance records show ten instances where classrooms were not following correct staff-to-child ratio and seven out of nine staff stated they are often out of ratio. The menu provided did not show the correct meal requirements and six out of seven staff stated they only serve one item for snacks on a regular basis. Based on observations and documentation, this complaint is substantiated for expired food. There was expired cream cheese in the refrigerator and, according to the menu, children were supposed to be served bagels and cream cheese the morning of the visit. Based on staff interviews, observations at the visit, and a review of documentation, there is no evidence to substantiate this complaint for incorrect child attendance documentation, improper combining of ages, failing to follow positive behavior support policies, indoor space cleanliness, or insect infestation. The majority of staff members denied these allegations and documentation did not show incorrect child attendance documentation or improper combining of ages. Observations at the visit showed the indoor space was clean and there was no evidence of insect infestation. Additional concerns noted included attendance records reviewed documented five instances where staff did not sign out accurately, two instances where classrooms were over maximum group size, and two instances where no staff were signed into a classroom where children were signed into the classroom.”

OCCL Standards Complaint (Substantiated)

“On April 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision. This incident was also self-reported to OCCL on April 14, 2026. An investigation began on April 14, 2026, and concluded on April 23, 2026. Based on staff interviews and documentation, this complaint is substantiated for lack of supervision. It was self-reported by the center that a child was left alone in a classroom for less than one minute. Three other staff members also confirmed this incident happened. Staff #2 s employment was terminated on April 17, 2026.”

OCCL Standards Complaint (Substantiated)

“On February 13, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios and lack of respectful communication with parents. An investigation began on February 18, 2026, and concluded on March 6, 2026. Based on documentation reviewed and staff interviews, this complaint is substantiated for incorrect staff-to-child ratios and lack of respectful communication with parents. The administrator and two staff interviewed stated there were two staff members who were unprofessional and disrespectful to parents, though they are no longer employed at the center. Attendance documentation showed at least nine instances where classrooms were above proper staff-to-child ratio as well as one instance of exceeding maximum group size. An additional concern noted was attendance records documented numerous occasions where staff were not properly signed out of classrooms.”

8U License Renewal

“Ensure renewal application is sent to OCCL at least 60 days before license expiration.”

Correction date in the state record: Dec 31, 2025

72U Feeding of Infants

“Child #4, 18, 19, 20, and 21 need monthly infant feeding statements updated.”

Correction date in the state record: Jan 16, 2026

50U Kitchen and Food Preparation

“Freezer needs to read 0 degrees or colder.”

Correction date in the state record: Jan 20, 2026

49U Indoor Space

“School age classroom needs to repair or replace moldy ceiling tiles. Send a picture.”

Correction date in the state record: Jan 20, 2026

40U Child Files

“Blood lead screening results for Child #7, 9, and 13. Child #11 needs a health appraisal and immunizations.”

Correction date in the state record: Feb 13, 2026

30U Personnel Files

“Ensure staff files are complete. First aid/CPR needed for Staff #3. Administration of medication training needed for Staff #2. Professional development plan for Staff #3, 4, 5, 6. Safe sleep and abuse and neglect for Staff #3, 4, 7, and 9. 2 reference letters needed for Staff #2, 3, 8, and 9. 4 reference letters needed for Staff #4 and 7. Release of employment for Staff #4. Service letters for Staff #3 or 2 additional reference letters. Drug/alcohol statement needed for Staff #8. Health appraisal w/TB test for Staff #2, 3, 4, and 8. Health appraisal needed for Staff #9.”

Correction date in the state record: Feb 19, 2026

16U Insurance Coverage

“Liability insurance is needed. Send to OCCL.”

Correction date in the state record: Dec 31, 2025

OCCL Standards Complaint (Substantiated)

“On August 28, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of staff using cell phones while caring for children. An investigation was conducted on September 3, 2025. This complaint is substantiated based on video footage and staff interviews. While at the visit, a staff member was observed on the camera footage sitting in a chair on their phone while working in the classroom. Additionally, several staff interviewed stated that staff being on their cell phones has been a problem at the center.”